How to automatically generate and respond to messages received in Microsoft Teams using Anthropic (Claude)

Handling inquiries is important, but as the number of inquiries increases, the burden becomes heavier, potentially hindering core business operations.
By integrating Microsoft Teams with Anthropic (Claude), it becomes possible to automate message responses.
This automation is expected not only to improve operational efficiency but also to reduce employee workload and enhance the quality of customer service.
This article provides a detailed explanation of the specific integration methods and their benefits.

Benefits of Integrating Microsoft Teams with Anthropic (Claude)

Benefit 1: Cost Reduction

By introducing Anthropic (Claude)'s auto-reply feature into Microsoft Teams, you can reduce the response costs of the internal help desk.
AI provides automatic responses to common questions and standard inquiries from employees, reducing the burden on staff and allowing them to allocate time to more important tasks.
This enables help desk staff to focus on complex inquiries and advanced support, allowing for efficient resource allocation.
Additionally, during busy periods or temporary increases in inquiries, AI can respond scalably without adding personnel, potentially fixing costs and making budget management easier.
As a result, overall operational costs are optimized, leading to cost reductions.

Benefit 2: Speedy Message Response

Traditionally, it was necessary to think of responses to inquiries manually and reply.
However, by utilizing this automation, when employees make inquiries on Microsoft Teams, AI automatically generates responses and provides answers to common questions and standard procedures on the spot.
AI operates 24/7, allowing employees to obtain the necessary information without waiting and continue their work without interruption.
Furthermore, since Anthropic (Claude) responds based on set guidelines, consistency in responses is also expected to be ensured.
The collaboration between AI's automatic responses and human staff enables speedy responses, improving the support quality of the help desk and contributing to overall company productivity improvement.

How to Create a Flow for Integrating Microsoft Teams with Anthropic (Claude)

So far, we have introduced the benefits of integrating Microsoft Teams with Anthropic (Claude).
Let's quickly proceed with integrating the apps we will use this time with Yoom!
Once the registration of your app is complete, create a flow bot that "Automatically generates and responds with Anthropic (Claude) when a message is received on Microsoft Teams."

[What is Yoom]

This time, follow the steps below.
Let's set it up together!

Integrate Microsoft Teams and Anthropic (Claude) with My Apps.
Copy the template "Automatically generate and respond with Anthropic (Claude) when a message is received in Microsoft Teams".
Trigger: Set "When a message is sent to a channel" in Microsoft Teams.
Set "Generate text" in Anthropic (Claude).
Set "Send a message to a channel" in Microsoft Teams, turn on the trigger, and you're done.

Step 1: Integrate My Apps

‍Integrating My Apps first will make the subsequent setup smoother.
First, let's integrate the Microsoft Teams you are using with Yoom.
Select My Apps → New Connection from the left side of the Yoom page.

Please search for Microsoft Teams.
Please log in with your email address and password.
*Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

Next, integrate with Anthropic (Claude).
For information on how to obtain an access token (API key), please refer to this page.
Once Microsoft Teams and Anthropic (Claude) are displayed in My Apps, the integration is complete.

‍Step 2: Set Triggers and Actions

‍This time we will use this template.
Open the template page and click "Try this template".
If you are using Yoom, please log in, or if you are new, please register as a member.
Once completed, the template is automatically copied to your workspace.
You can change the template name as needed.
Click My Projects on the left to display the template you just copied.
Click the ellipsis (...) on the right and select Edit.

First, let's set up the app trigger.
Select "When a message is sent to a channel".
You can change the title yourself.
After confirming the account information to be integrated, proceed to the next step without changing the action.

Trigger interval: You can choose from intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
*The selection of trigger intervals varies depending on the plan.

Once the setup is complete, send a test message to the channel.

Return to the Flowbot settings and test.
If the message from the channel you posted earlier is reflected in the output, save it.
Next, click "Generate text".
Please also confirm the account information to be integrated.
Proceed to the next step and configure the items.
You can check the model from here.

Please select the role from the displayed options.

For content, select {{message body}} from the output.

Please configure other items as desired.
Test this as well, and if the response content is reflected in the output, save it.
Next, click "Send a message to a channel".
Set the required items.

Create a message using the output obtained earlier.

Once the selection from the output is complete, test and save.
Finally, turn on the app trigger.

Thank you for your hard work.

Even someone like me who is not familiar with programming was able to set it up easily.

Here is the Flowbot used this time ↓

Other Examples of Automation Using Microsoft Teams

Yoom also offers templates using Microsoft Teams, so here are a few examples!

1.Create a ticket in HubSpot when a message is sent to Microsoft Teams flow.

This is recommended for those who manage internal inquiries with HubSpot.
You can automatically register inquiries as tasks, preventing errors such as missed registrations.

2.This is a flow to translate messages posted on Microsoft Teams and post the translated version on Slack.

It is recommended for those who frequently interact with overseas branches or foreign companies.
By automatically translating and posting the content on Slack, timely conversations with overseas companies can be realized.

3.A flow that automatically posts to a Microsoft Teams channel at a fixed time every day.

When working remotely, it can be difficult to know who is on duty or on break.
By using this flow to automatically create a check-in/check-out report thread in the channel every day, you can report without cluttering the thread section.

Summary

This time, we introduced a flow bot that automatically generates and responds to messages received on Microsoft Teams using Anthropic (Claude).
By integrating Microsoft Teams with Anthropic (Claude), it seems possible to streamline internal Q&A and help desk operations, thereby reducing costs.
Utilizing AI for automatic responses enables quick and consistent replies, allowing internal members to smoothly obtain answers.

Please refer to the method introduced in this article and try integrating Microsoft Teams with Anthropic (Claude).
You can register for Yoom for free here. →Get Started