Integrate Microsoft Teams with Dify to automatically generate and respond to messages posted in Microsoft Teams using Dify's chatbot.

Handling inquiries is an important task, but due to the varying amount of information provided by the inquirer, there can be a lot of back-and-forth, which can delay responses. By integrating Microsoft Teams with Dify, you can enable initial response handling for inquiries. This article provides a detailed explanation of how to automatically generate and post responses to Microsoft Teams messages using Dify's chatbot.

Benefits of Integrating Microsoft Teams with Dify

Benefit 1: Ensures Consistency

By using this flow, you can achieve highly consistent communication. Traditionally, each person in charge had to check internal regulations and business flows to create responses to questions. However, since the chatbot responds based on learned knowledge, it can maintain the same tone regardless of the person in charge. This reduces the likelihood of differences in expression or information discrepancies among different staff members. Additionally, even if internal regulations change, updating Dify's knowledge will reflect in the responses, ensuring that the latest information is shared across the organization and preventing the spread of misinformation.

Benefit 2: Enables Timely Message Responses

By automatically and promptly generating and sending appropriate responses to received inquiries, you can quickly address inquiries from team members. Especially during non-business hours or when the person in charge is unavailable, the chatbot can respond 24/7, reducing delays in responding to important messages. This allows for consistently speedy information provision to team members and can prevent work stagnation due to waiting for responses. Additionally, it can smoothly handle repetitive inquiries and standard questions, reducing the workload on staff and allowing them to focus on other tasks.

How to Create a Microsoft Teams and Dify Integration Flow

So far, we have introduced the benefits of integrating Microsoft Teams with Dify. Let's quickly proceed with the integration using the app Yoom! Once you complete the registration of your app, you will create a flowbot that "automatically generates and responds with Dify's chatbot when a message is posted on Microsoft Teams."

[What is Yoom]

This time, follow the steps below.
Let's set it up together!

Integrate Microsoft Teams and Dify with My Apps.
Copy the template "When a message is posted in Microsoft Teams, automatically generate and respond with Dify's chatbot".
Trigger: Set "When a message is sent to a channel" in Microsoft Teams.
Set "Send chat message" in Dify.
Set "Notify Microsoft Teams", turn on the trigger, and you're done.‍

Step 1: My Apps Integration

‍Integrating My Apps first will make the subsequent setup smoother.
First, let's integrate the Microsoft Teams you are using with Yoom.
Select My Apps → New Connection from the left side of the Yoom page.

Please search for Microsoft Teams.
Please log in with your email address and password.
Note: Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and there is a possibility of authentication failure if you are not subscribed to the general business plan.

Next, integrate with Dify.
Please enter the displayed items.
For API, please refer to here.

Once Microsoft Teams and Dify are displayed in My Apps, the integration is complete.

‍Step 2: Set Triggers and Actions

‍This time, we will use this template.
Open the template page and click "Try this template".
If you are using Yoom, please log in, or if you are new, please register as a member.
Once completed, the template is automatically copied to your workspace.
The template name can be changed as needed.
Click My Projects on the left to display the template you just copied.
Click the ellipsis (...) on the right and select Edit.

First, set the app trigger.
Select "When a message is sent to a channel".
You can change the title yourself.
After confirming the account information to be integrated, proceed to the next step without changing the action.

Trigger activation interval: You can choose from intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, and 60 minutes.
*The selection of activation intervals varies depending on the plan.

Once the setup is complete, send a test message to the channel.
*Since the flow bot will be activated for all posts in the channel, it is recommended to create a channel dedicated to questions.

Return to the flow bot settings and test.
If the message from the channel you posted earlier is reflected in the output, save it.
Next, click "Send chat message".
Please also confirm the account information to be integrated.
Proceed to the next step and set the items.

Embed the output in the message content.

Enter other items as desired.
Test this as well, and if the response content, etc., is reflected in the output, save it.
Next, click "Send message to channel".
Set the required items.

Create a message using the output obtained earlier.

Once the selection from the output is complete, test and save.
Finally, turn on the app trigger.

Thank you for your hard work on the setup.

Even I, who am not familiar with programming, was able to set it up easily.

Here is the flow bot used this time ↓

Other Automation Examples Using Microsoft Teams and Dify

Yoom also offers templates using Microsoft Teams and Dify, so here are a few examples!

1.When a message is posted on LINE WORKS, automatically generate a response using Dify's chatbot flow.
This is recommended for those who regularly use LINE WORKS.
You can automatically respond to inquiries in the chat.

2.This is a flow where when a message is posted on Slack, it is automatically generated and responded to by Dify's chatbot.
The default response is to send a message to the channel, but it can be customized to send a direct message instead.
By changing the notification method according to the purpose, it seems possible to prevent any oversights.

3.Notify Microsoft Teams when a ticket is created in Zendesk flow.
If you are managing inquiry progress in Zendesk, manually notifying each time a ticket increases can be cumbersome, right?
By using this flow, you can conveniently understand the ticket details by only checking Microsoft Teams.

Summary

This time, we introduced the flow bot "Automatically generate and respond with a Dify chatbot when a message is posted on Microsoft Teams".
By integrating Microsoft Teams and Dify, you can expect improved work efficiency and faster customer response.
Additionally, by utilizing the no-code tool Yoom, you can easily connect applications.
Please refer to this article and try integrating Microsoft Teams and Dify.

You can register for Yoom for free from here. →Get Started