How to automatically generate and respond with a Dify chatbot when a message is posted on Microsoft Teams

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How to Create an Integration Flow with Microsoft Teams and Dify

Let's get started by integrating the apps we'll be using this time with Yoom!
This time, the steps are as follows:

• Integrate Microsoft Teams and Dify with My Apps
• Copy the template "When a message is posted in Microsoft Teams, automatically generate and respond with Dify's chatbot"
• Trigger: Set "When a message is sent to the channel" in Microsoft Teams
• Set "Send chat message" in Dify
• Set "Notify in Microsoft Teams" and turn on the trigger‍

Step 1: My Apps Integration

‍Integrating My Apps first will make the subsequent settings proceed smoothly.
First, log in to Yoom and integrate the Microsoft Teams you are using with Yoom.
From the left side of the Yoom page, select My Apps → New Connection.

Please search for Microsoft Teams.
Please log in with your email address and password.
Note: "Microsoft 365 (formerly Office 365)" has personal and business plans (Microsoft 365 Business). If you do not have a business plan, authentication from Yoom may not work properly, so please be careful.

Next, integrate with Dify.
Please enter the displayed items.
For the API, please refer to here.

Once Microsoft Teams and Dify are displayed in My Apps, the integration is complete.

‍Step 2: Set Triggers and Actions

‍Please click on the banner below that says "Try this template".

Once completed, the template is automatically copied to your workspace.
The template name can be changed as needed.
Click on My Projects on the left to see the template you just copied.
Click on the ellipsis (...) on the right and select Edit.

First, set up the app trigger.
Select "When a message is sent to a channel".
You can change the title as you like.
After confirming the account information to be linked, proceed to the next step without changing the action.

* The trigger activation timing can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
The shortest interval for setting triggers varies depending on your plan, so be sure to check that.
It is generally recommended to use the shortest activation interval for your plan.

Once the setup is complete, send a test message to the channel.
* Since the flow bot will activate for all posts in the channel, it is recommended to create a channel dedicated to questions.

Return to the flow bot settings and test it.
If the message posted to the channel is reflected in the output, save it.
Next, click "Send a chat message".
Please also confirm the account information to be linked.
Proceed to the next step and configure the items.

Embed the output in the message content.

Fill in other items as needed.
Test this as well, and if the response content is reflected in the output, save it.
Next, click "Send a message to the channel".
Set the required items.

Create a message using the output obtained earlier.

Once the selection from the output is complete, test and save it.
Finally, turn on the app trigger.

Thank you for your hard work on the setup!

Other Automation Examples with Microsoft Teams and Dify

In addition to the flow introduced this time, you can achieve various business automations by using the APIs of Microsoft Teams and Dify. All can be used with simple settings, so if you find something you're interested in, please give it a try!

Automation Example Using Microsoft Teams

Notify Microsoft Teams When a GitHub Issue is Updated

You can expect speedy information sharing as notifications are automatically sent to Microsoft Teams every time an issue is updated, without the need to open GitHub each time.

Notify Microsoft Teams when a ticket is created in Zendesk

‍If you are managing inquiry progress in Zendesk, manually notifying every time a ticket increases can be cumbersome.
By using this flow, you can streamline your work as you only need to check the ticket details in Microsoft Teams.

Update Google Calendar events based on Microsoft Teams posts

By automatically reflecting information shared on Microsoft Teams, such as meeting schedules and important task deadlines, in Google Calendar, you can eliminate the need for manual entry and improve the efficiency of schedule management.

Automation Example Using Dify

Automatically Tagging Notion Records by Analyzing with Dify

Tags are automatically assigned to records in Notion, eliminating the need for manual work and saving time.
Additionally, automatic tagging ensures consistent data classification, making it easier to search and extract necessary information.

When a message is posted on LINE WORKS, automatically generate and respond with Dify's chatbot
Dify automatically generates responses to inquiries on LINE WORKS.
Recommended for those who use LINE WORKS in their daily work.

When a message is posted on Slack, automatically generate a response with Dify's chatbot
The default response is to send a message to the channel, but it can be customized to send a direct message instead.
By changing the notification method according to the purpose, it seems possible to prevent any oversights.

Benefits of Integrating Microsoft Teams with Dify

Benefit 1: Ensures Consistency

‍Traditionally, each person in charge needed to check internal regulations and business flows to create responses to questions.
However, since chatbots respond based on learned knowledge, they can consistently maintain the same tone regardless of the person handling the response.
This reduces the likelihood of differences in expression or information discrepancies among different people in charge.
Additionally, even if internal regulations change, updating Dify's knowledge will reflect these changes in responses, ensuring that the latest information is shared across the organization and preventing the spread of misinformation.

Benefit 2: Enables Timely Message Responses

By automatically and promptly generating and sending appropriate responses to received inquiries, it is expected to quickly address inquiries from team members.
Especially during non-business hours or when the person in charge is absent, chatbots can operate 24/7, reducing delays in responding to important messages.
This ensures that team members always receive timely information, preventing work stagnation due to waiting for responses.
Moreover, it can smoothly handle repetitive inquiries and standard questions, reducing the workload of the person in charge and allowing them to focus on other tasks.

Conclusion

This time, we introduced the flow bot "Automatically generate and respond with Dify's chatbot when a message is posted on Microsoft Teams".
Integrating Microsoft Teams with Dify is expected to improve work efficiency and enable speedy customer responses.
Additionally, by utilizing the no-code tool Yoom, you can easily integrate applications.
Please refer to this article and try integrating Microsoft Teams with Dify.