How to Forward Posts from a Specified Channel to Another Channel in Microsoft Teams

Microsoft Teams is a communication tool used daily by many companies and teams.
However, there is a risk of missing important posts as information can be dispersed across multiple channels.
This time, we will introduce a method to automatically forward content posted in a specified channel to another channel.
Let's reduce the hassle of information sharing and improve work efficiency.

Recommended for

Those who are utilizing Microsoft Teams and feel challenged by information sharing across multiple channels
Project managers who want to streamline inter-departmental collaboration and information sharing to reduce work errors
Customer support representatives who want to quickly share customer feedback and inquiries with other departments
Corporate managers who want to build consistent workflows across multiple teams and projects
IT department personnel who want to improve work efficiency by advancing information transmission and business process automation

Now, let's explain how to use the no-code tool Yoom to forward content posted in a specified channel in Microsoft Teams to another channel.

[What is Yoom]

How to forward content to another channel when posted in a specified channel in Microsoft Teams

It can be achieved by obtaining the content posted in Microsoft Teams using an API and forwarding it to another channel.

Generally, programming knowledge is required to achieve this, but it can be easily realized without programming knowledge by using the no-code tool Yoom.

This time, the process is as follows.
Let's set it up together!

Integrate Microsoft Teams with My Apps.
Copy the template.
Set the trigger for Microsoft Teams at the start of the flow and configure the subsequent Microsoft Teams operations.
Turn on the trigger button and verify the flow operation in Microsoft Teams.

Step 1: Connect My App

Connecting My App first will make the subsequent settings proceed smoothly.
We will connect your Microsoft Teams with Yoom.
Select My App → New Connection from the left side of the Yoom page.

Search for Microsoft Teams.
Please sign in with your information.

※Microsoft 365 (formerly Office 365) has a home plan and a general business plan (Microsoft 365 Business), and there is a possibility of authentication failure if you are not subscribed to the general business plan.‍

Step 2: Set Triggers and Actions

Open the template page and click 'Try this template'.

If you are using Yoom, please log in. If you are new, please register as a member.
If you proceed as is, the template will be automatically copied to your workspace.
Please change the template name as needed.
Click on My Projects on the left to display the template you just copied.
Click the ellipsis (...) on the right and select Edit.
Now, let's set up the app trigger.
Select "When a message is sent to the channel".
Check your account information and proceed to the next step. Trigger activation interval: You can choose from intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, and 60 minutes.
* The selection of activation intervals varies depending on the plan. Move to Microsoft Teams and make a test post to the selected channel.
Return to Flowbot and conduct a test.
Confirm that the post content is reflected in the output and save it.
Next, click "Send a message to the channel".
Select the channel you want to forward to.
The message content was created using the output as follows.
Test this as well, and if successful, save it.
Let's check it on Microsoft Teams.
It has been successfully forwarded.
Finally, turn on the app trigger to complete.

To further automate

In Yoom, you can customize templates to suit your own work.

Receive notifications when Flowbot is completed

By turning it on, which is off by default, you can receive notifications when Flowbot is completed.
It's convenient as you can confirm the completion of Flowbot without opening Yoom.

Forward messages received on LINE WORKS

Let's change the app trigger to make it more user-friendly.
This time, it's a flow to forward messages received in another channel of Microsoft Teams, but you can also forward messages received in other messaging apps.
This method is convenient if you use different tools for internal and external (business partners or customers) communication.
The Flowbot used this time is here ↓

Other Automation Examples Using Microsoft Teams

Additionally, Yoom offers templates using Microsoft Teams, so here are a few examples!

1.When a message is sent in Microsoft Teams, add the content to a Google Document flow.

If you are participating in multiple teams, the risk of missing important conversations increases.
Use this flow to prevent missing out.

2.This is a flow to register an issue in Backlog when a specific message is posted on Microsoft Teams.

If you are creating tasks starting from a Microsoft Teams message, this is convenient.
It is necessary to inform the target phrases for issue registration and include them in the message, but it is convenient as task addition can be automated.

3.This is a flow to apply for paid leave in freee HR after a message is posted on Microsoft Teams.

Previously, there was the double effort of contacting the team and then applying for paid leave.
This flow saves effort by automatically applying for paid leave after posting a message about it on Microsoft Teams.

Benefits and Examples of Forwarding Posts from a Specific Channel to Another Channel in Microsoft Teams

Benefit 1: Preventing Information Sharing Mistakes

By automatically forwarding posts from a specified channel to another channel, you can prevent mistakes in information sharing. For example, if important information shared during a project is not communicated to the relevant departments, there is a risk of task delays or rework. However, with this flow, necessary information is automatically delivered to stakeholders, allowing the entire team to proceed with a unified understanding. Additionally, the history of forwarded information is automatically retained, which is useful for later review or confirmation.

Benefit 2: Strengthening Inter-Team Collaboration

Utilizing this flow facilitates smooth information exchange between different departments or teams. For example, by automatically forwarding customer feedback received in the customer support channel to the product development team's channel, customer requests can be quickly reflected in product improvements. This enhances inter-departmental collaboration and is expected to improve the speed of customer response and product development. It also helps prevent information discrepancies and enhances the overall quality of work.

Benefit 3: Standardizing Business Processes

Using automatic post forwarding enables the standardization of information flow. For instance, when a new case is posted in the sales team's channel, it can be automatically forwarded to the contract management channel, unifying the case handling process. Such automation reduces errors from manual information sharing and improves work efficiency. Consistent processes are especially important when multiple projects are underway simultaneously. Furthermore, standardized processes create an environment where new personnel can smoothly take over tasks.

Conclusion

This article introduced a flow bot for "forwarding post content from a specified channel to another channel in Microsoft Teams." By leveraging Microsoft Teams' automatic forwarding feature, you can expect improved efficiency in information sharing, mistake prevention, and strengthened inter-team collaboration. This is particularly beneficial for tasks involving multiple departments. By following the steps introduced in this article, you can easily achieve this automation without specialized knowledge.

Please consider utilizing this as part of your efforts to improve work efficiency.