How to integrate Outlook, Dify, and Telegram to automatically create a response in Dify when an email is received in Outlook and notify via Telegram

When handling numerous inquiries daily, the risk of human errors such as incorrect guidance or typos is inevitable.
One cause of incorrect guidance is a discrepancy in understanding the inquiry content.
Even in such cases, by utilizing the app integration introduced here, you can automate everything from confirming the inquiry content to creating the response text.
This article introduces how to integrate Outlook, Dify, and Telegram to automatically create response content with Dify upon receiving an inquiry email and notify it via Telegram.
By following these steps, you can expect a significant improvement in operational efficiency by reducing human errors and manual workload.
Moreover, app integration can be easily implemented without programming, so please try it while referring to this article.

Recommended for

Customer support representatives using Outlook for inquiry handling but spending too much time on confirmation tasks
Internal IT staff considering the introduction of automation tools for efficient inquiry handling
Team leaders facing challenges in progress sharing and collaboration within the team while handling inquiries with multiple people
Those using Outlook, Dify, and Telegram and looking to integrate them to improve operational efficiency

Benefits and Examples of Integrating Outlook, Dify, and Telegram

Benefit 1: Improved Operational Efficiency and Response Speed

Responding promptly to inquiry emails is essential for enhancing customer satisfaction.
However, checking the email content and creating an appropriate response can take time.
By introducing app integration, Dify automatically generates response drafts for emails received in Outlook.
Furthermore, since the response draft is notified via Telegram, the person in charge can immediately check the content and make necessary corrections before replying.
This automation reduces manual work, leading to improved operational efficiency and response speed.

Benefit 2: Reduction of Human Errors

Manual email handling is prone to human errors, such as omissions in response content, discrepancies in understanding, and typos.
Even in such cases, by introducing app integration, you can automatically create appropriate responses with Dify based on the inquiry email content received via Outlook and notify them via Telegram.
This allows you to provide accurate responses quickly while preventing human errors.
Especially for companies that frequently receive inquiries, reducing errors is expected to lead to improved customer reliability.

Benefit 3: Enhanced Internal Collaboration

By implementing a system that notifies the content of emails received in Outlook and the response content from Dify to Telegram, multiple people in charge can quickly grasp the progress of inquiry handling.
This prevents duplicate or missed guidance and allows other staff to step in for support if necessary.
The risk of overlooking unanswered inquiries is also reduced through notifications, enhancing team collaboration and efficient business operations.
As a result, it supports building a reliable support team by enhancing the overall customer response capability of the team.

Now, let's explain how to use the no-code tool Yoom to automatically create response content with Dify and notify it via Telegram when an email is received in Outlook.

[What is Yoom]

How to Automatically Create Response Content with Dify and Notify via Telegram When Receiving Emails in Outlook

It is possible to achieve this by receiving emails in Outlook using Outlook's API and automatically creating responses with Dify using Dify's API.
Additionally, you can notify via Telegram by using the API provided by Telegram.
Generally, programming knowledge is required to achieve this, but it can be easily realized without programming knowledge by using the no-code tool Yoom.

We will create it in the following major processes:

Integrate Outlook, Dify, and Telegram with My Apps
Copy the template
Set triggers in Outlook and actions in Dify and Telegram
Set the trigger to ON and complete the preparation for flow operation

If you are registered with Yoom, please log in, and if you are not registered, please proceed with the settings after registering for free.

Step 1: Integrate Outlook, Dify, and Telegram with My Apps

First, integrate Outlook, Dify, and Telegram with My Apps.
After logging into Yoom, click on "My Apps" on the left side of the screen, search for Outlook from "+New Connection," and click on it.

‍

Clicking will display the Microsoft sign-in page.
Enter the information for the account you want to use and click "Next."
This completes the integration of Outlook with My Apps.
※ Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

Next, search for Dify.

For detailed instructions on integrating Dify with My Apps, please check here.
Set any name for the "Account Name."
Set the API key issued by Dify for the "Access Token."
Once all settings are complete, click "Add" to complete the integration with My Apps.

Next, search for Telegram.

Set any name for the "Account Name" and set the access token issued when creating a BOT in Telegram for the "Access Token."
Finally, click "Add" to complete the integration.

Next, let's proceed with the setup using the Flowbot template.
Log in to Yoom and click "Try it" on the banner below.

‍

A message saying "Template has been copied!" will be displayed, so click "OK" to complete the copy.

Step 2: Set up Outlook Trigger

Set up the Outlook trigger. Click on "When an email with a specific subject is received".

Next, check the "Account information to integrate with Outlook".
You can edit the title freely, but do not change the trigger action, and click "Next".

Configure the API connection settings.
You can select the "Trigger interval" from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
*Please note that the shortest trigger interval varies depending on the plan.
Select the "Mail folder ID" from the options.
Once the setup is complete, click "Test" and check if the information retrieved from Outlook is displayed in the output.
If there are no issues, click "Save".

Step 3: Set up Dify Action

Next, set up the Dify action. Click on "Send chat message".

Edit the title as desired and check the account information, then click "Next".

Set the message content to be sent to Dify.
For "query", select "Body", which is the inquiry content, from the options.
For "user", enter a half-width numeric value (any identifier) as per the annotation.
Once all settings are complete, click "Test" and check the information displayed in the output.
If there are no issues, click "Save".

Step 4: Set up Telegram Action

Next, set up the Telegram action. Click on "Send message".

Edit the title as desired and check the account information, then click "Next".

For "Chat ID", refer to the annotation to select the chat group to send the message to.
The "Message content" can be edited freely. This time, we created a message including the email subject, body, and Dify's response content.
Once the setup is complete, click "Test" to check if the message is sent to the specified chat group.
If there are no issues, click "Save".

‍

Click "Turn on Trigger" to complete the preparation for flow operation.
Now, when an inquiry email is received in Outlook, a response will be automatically created in Dify and notified to Telegram.

Other Automation Examples Using Dify

There are many other examples of automation using Dify in Yoom, so here are a few introductions.

1. Automatically Generate and Respond with Dify Chatbot When a Message is Posted on Microsoft Teams

When a message is posted on Microsoft Teams, the Dify chatbot automatically generates a response and replies. This enhances the communication functionality of Microsoft Teams and improves the efficiency of Q&A.

2. When a message is posted on Slack, automatically generate a response with Dify's chatbot

When a message is posted on Slack, Dify's chatbot automatically generates a response. Slack's flexible notification features enable smooth information sharing.

3. When a message is posted on LINE WORKS, automatically generate a response with Dify's chatbot

When a message is posted on LINE WORKS, Dify's chatbot automatically generates a response. Thanks to LINE WORKS' strengths as a business messaging tool, quick and accurate responses are possible.

Summary

By integrating Outlook, Dify, and Telegram, you can enhance the efficiency of handling inquiries and strengthen team collaboration.
Automation reduces human errors and enables prompt customer responses, which is expected to improve operational efficiency and customer satisfaction.
Especially for companies that handle a large number of inquiries daily, this app integration is anticipated to become a powerful tool.

Yoom's app integration requires no programming and is easy to implement. Take this opportunity to experience operational efficiency through automation.