How to integrate Wix with Slack to receive real-time notifications of incoming messages from Wix in Slack

Wix is a tool that allows you to create websites without coding and is used for a wide range of services such as reservation sites. By integrating Wix with Slack, inquiries from customers are immediately notified to Slack, allowing the team to respond smoothly.

Traditionally, such app integrations required programming, but with our Flowbot template, it can be easily implemented without code. We will also explain how to set it up and specific ways to utilize it, so please read to the end.

Two Benefits of Automating Wix Message Notifications to Slack

We considered the benefits of utilization from the perspectives of customer support representatives and sales representatives.

Benefit 1: Real-time notifications help with quick responses

If you are manually notifying Slack of messages in Wix's inbox, it can be labor-intensive and may delay notification timing.
By utilizing this integration, when a message from a customer arrives in Wix's inbox, it is automatically notified to Slack in real-time.
This notification allows customer support representatives to immediately check the content and respond without missing the timing.
It reduces effort while also reducing the chance of missing important messages, aiming to improve customer satisfaction with quick and smooth responses.

Benefit 2: Organize customer information in Slack for a more accurate approach

The customer information automatically forwarded from Wix contains various details, but if shared manually with Slack, some information might be missed.
With this integration, information such as ID, name, phone number, email address, and subject included in messages in Wix's inbox can be automatically notified to Slack, preventing content omissions and allowing easy confirmation and organization.
Sales representatives can instantly grasp customer needs and inquiry history based on correctly notified information, leading to timely and accurate approaches.

From here, we will explain how to set up the automation of "notifying Slack when a message is received in Wix" using Yoom's Flowbot template.

[About Yoom]

How to Create a Flow for Integrating Wix Message Notifications to Slack

Things to Prepare in Advance

We have listed the items needed for the integration work.

Wix

API Key (Access Token)
- Generate it from the Wix STUDIO dashboard.
- ＞Wix STUDIO Dashboard: API Key Generation Screen

Generate it from the +API Key button at the top right.
More details ＞Wix Official Help: How to Generate an API Key

Account ID
- Click "Copy ID" under "Account ID" on the API Key generation screen.
- More details ＞Wix Official Help: How to Get Your Account ID
Site ID
- When accessing the dashboard, check the URL displayed in the browser's URL bar. Typically, the URL is in the following format: https://manage.wix.com/dashboard/{SiteID} The part following dashboard/ in this URL is the Site ID.

Slack

URL of the workspace to be notified
Channel to post
- Administrator approval may be required, so please check in advance.

＞Help: Details on How to Register My Apps in Slack

＞Slack Official: Managing App Approvals in Workspaces

Step 1: Setting Up My App Integration

Here, we will set up the app information to be registered with Yoom. Log in to Yoom's workspace and click + New Connection on the My Apps screen.

A list of apps that can be connected with Yoom will be displayed. Search for the app to be connected from the search window at the top and proceed with My App registration.

Wix

Select Wix from the search results. A screen will be displayed to enter the values obtained in the preparation stage.

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Enter each required item and click the Add button. This completes the My App registration for Wix.

Slack

Select Slack from the search results. A screen to sign in to the Slack workspace will be displayed.

Enter the URL of the workspace you are using and click Continue. You will move to a screen requesting permission to access Slack from Yoom.

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Click Allow to complete the My App registration.

＞Help: Details on How to Register My Apps in Slack
＞Slack Official: Managing App Approvals in Workspaces

Step 2: Copy Yoom's Flowbot Template to My Project

Click this banner.

The template will be copied to my project. Click on the title within the red frame to navigate to the Flowbot settings screen.

Step 3: App Trigger "When a Message is Received in the Inbox"

Click on the first process of the template.

Retrieve the information to be extracted from Wix.

(1/2) Select the Linked Account and Action

The items displayed here are pre-configured.

App Trigger Title
App
Account Information Linked with Wix
Trigger Action

→ Click Next

(2/2) Select the Linked Account and Action

Log in to the Wix dashboard.

Click on Automation in the side menu and then click on + New Automation at the top right.
Create a new automation workflow and select "When a Message is Received" as the trigger. This trigger automatically executes an action when a message is sent.
Next, choose "Send via Webhook" in "Choose Action".
Copy and enter the Webhook URL provided by Yoom into the displayed screen.

After entering the Webhook URL, click "Apply" to complete the setup. This will automatically execute the Webhook and send data to Yoom when a message is sent.

Return to the Yoom settings screen.

→ Click Test → Success, you can retrieve message items from the output.

→ Click Save

Step 4: Integrate with the App "Send Message to Channel"

Click on the second process of the template.

In this process, set the notification content for Slack.

(1/2) Select the Linked Account and Action

These items are pre-configured.

App Trigger Title
App
Account Information Linked with Slack
Trigger Action

→ Click Next.

(2/2) API Connection Settings

Channel ID to Post
- Click the edit field to open a dropdown displaying channel candidates from the Slack workspace. Select the channel to notify, and the ID will be automatically quoted.

Message
- Create a template message for the notification. Click the edit field to display a dropdown with extracted outputs. Selecting an output will embed a reference code in the edit field. Entering an item before the reference code makes it easier to understand.

→ Click Test. → Success

→ Click Save This concludes the setup for this flow.

Step 5: Turn ON the App Trigger

Once all processes are configured, a complete screen will pop up.

Turn ON the Trigger to activate the Flowbot. You can switch it with the toggle at the top left of the template. Automation was achieved in a short time without using programming. Here is the template used this time.

Make the Most of It! 3 Automation Picks Using Wix

In addition to Slack, Wix can be integrated with other apps to utilize automation.

1. Instantly Notify Slack of Wix Form Submissions! Streamline Information Sharing

This flow automatically notifies Slack when a form is submitted on Wix. It allows your team to immediately share customer inquiries and respond promptly. It eliminates the hassle of manual notifications and makes information more accessible.

2. Automatically Add Data from Wix Forms to Salesforce

When a form is submitted on Wix, data is automatically added to Salesforce. This eliminates the need to manually enter lead information, allowing data to be collected smoothly and enabling you to focus more on sales activities. It also prevents input errors, ensuring reliable data management.

3. Automatically Add Wix Form to Notion! Streamline Data Management

This flow automatically adds information to Notion when a form is submitted on Wix. It reduces errors from manual input and allows for efficient data consolidation. By managing information centrally on Notion, data aggregation and analysis can be carried out more smoothly.

Summary

By utilizing our Flowbot template, you can easily integrate Wix and Slack without any coding. You can instantly notify Slack of customer inquiries and share them with the entire team in real-time, ensuring a smooth response system. Additionally, organizing and consolidating customer information in an easy-to-understand format allows for a more appropriate approach. Use Flowbot to support this automation for quick and smooth customer service.

You can try it from this banner.

See you again!