.avif)
・
When you receive a lot of emails every day, it can be quite a hassle to save files to Dropbox each time.
Moreover, many people might have experienced the struggle of missing a file save or saving a file in the wrong folder, making it difficult to find later.
In this article, we will introduce a method to automatically save files received in Gmail to Dropbox!
By using no-code tools, you can easily set up automation between Gmail and Dropbox.
You can start using it right away, so be sure to give it a try!
In this article, we will introduce the integration method using the no-code tool "Yoom".
No complicated settings or operations are required, and even non-engineers can easily achieve it.
You can start right away using the template below, so please give it a try!
Are you facing the following challenges with the apps and software developed and provided by your company?
In this article, we introduce a method to automatically create GitHub Issues based on Zendesk ticket information to help solve these challenges. By integrating these two apps to achieve this automation, manual transcription work becomes unnecessary, and you can expect a quick response to customer requests. Why not aim to improve the efficiency of information sharing between the support team and the development team through integration using Yoom?
By automatically converting tickets in Zendesk into GitHub Issues, manual transcription work is eliminated, and information sharing between the support team and the development team becomes smooth. When the support team registers customer inquiries and requests in Zendesk, the development team can immediately grasp the content on GitHub, enabling a quick response.
Especially when dealing with many customers or when detailed customization is required for each customer, the benefits of this automation will increase as it becomes necessary to check and respond to many issues and requests simultaneously.
Manual information transcription is prone to human error, but automation can reduce the risk of incorrect entries or omissions. By ensuring that information is correctly conveyed from the support team to the development team, smooth problem-solving can be expected. For example, when a critical bug report is accurately communicated to the development team, a quick fix becomes possible. This can lead to improved customer satisfaction.
Additionally, even when the amount of information is large or the content is complex, if the time spent checking and correcting transcription errors can be reduced, the work time can be significantly shortened.
[What is Yoom]
Let's proceed with setting up the integration and automation of workflows between Zendesk and GitHub.
We will introduce the steps to create a workflow that "adds an Issue to GitHub when a ticket is created in Zendesk" using a template.
1. Please log in to Yoom.
2. Click the "Try it out" button below to copy the template in Yoom.
*If you have already connected the apps, please proceed to Step 2.
1. Select "My Apps" from the left menu and click "+New Connection" on the right side of the screen.
2. From the list of new connections in My Apps, select Zendesk and GitHub respectively, and connect the apps.
Next, copy the template to My Project and create a flow bot.
If you haven't copied it yet, please copy the flow bot template from below.
1. Hover over the banner and click "View Details"
2. Click "Try this template" on the redirected page
3. Register for Yoom
※ If you have already completed registration, the login screen will be displayed, so please log in.
1. Open the copied template.
※ You can change it to any title from the red-framed part in the image below.
2. Click on the Flowbot's "App Trigger: When a new ticket is created".
3. Select the linked account and action.
Change the title if necessary and click "Next".
4. Set up the API connection for the app trigger.
Select and enter the trigger activation interval and subdomain.
※ The activation interval varies depending on the plan. Reference: List of feature restrictions and usage limits for each plan
5. If the test is successful, click "Save".
1. Click on the Flowbot's "Integrate with App: Create Issue".
2. Select the linked account and action.
Change the title if necessary and click "Next".
3. Set up the API connection.
Enter the necessary information in each field.
※ The image below is an example of input.
※ Use the output information obtained in Step 2 for the title and comment.
※ The image below is an example of output reference.
4. If the test is successful, click "Save".
Finally, activate the saved flow by switching the trigger to "ON".
This completes the flow "Add an Issue to GitHub when a ticket is created in Zendesk".
There are many other examples of automation using Zendesk in Yoom, so here are a few to introduce.
1. This is a flow where a ticket is created in HubSpot when a ticket is created in Zendesk. By synchronizing issues and inquiries with HubSpot, you can follow up from a sales perspective or understand customer needs to leverage in marketing.
2. This is a flow for reflecting information in a Google Spreadsheet when creating a ticket in Zendesk. It can be used for listing inquiries and requests, as well as for data analysis through synchronization with the database.
3. This is a flow that automatically adds a task to Asana when a ticket is created in Zendesk. By registering the ticket information as a task, the visibility of the response status is improved, reducing the risk of missed or delayed responses.
4. By integrating Zendesk with email and chat, you can automatically send notifications when a ticket is created. This can be used to prevent information gaps among stakeholders, report to superiors, give instructions to subordinates, and request tasks from other responsible parties.
In this article, we introduced a method to automatically create a GitHub Issue based on the information when a ticket is created in Zendesk. This integration allows the data contained in Zendesk tickets to be automatically synchronized with GitHub Issues, facilitating smooth information sharing between the support team and the development team. It eliminates the need for manual transcription, reduces human error, and enables prompt responses to customer requests and inquiries. With Yoom, you can easily set up the integration, so there's no problem even without technical knowledge. Please give this integration a try.
.avif)
.avif)
