When a new ticket is created in Re:lation, notify Microsoft Teams.

■Overview

This is a flow that notifies Microsoft Teams when a new ticket is created in Re:lation.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Those who use Re:lation for support operations

・Those who handle customer inquiries using Re:lation but often miss important tickets

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2. Companies using Microsoft Teams as an internal tool

・Those who want to quickly share information with team members using Microsoft Teams

・Those who want to automate ticket creation and update notifications to prevent manual communication errors

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■Benefits of using this template

By linking Re:lation and Microsoft Teams, seamless communication is achieved.
This allows team members to receive notifications when a new ticket is created, improving response speed.
Quick responses can lead to improved customer satisfaction.

Additionally, as each member can quickly share the latest information, it prevents work duplication and enables efficient operations.
By utilizing this flow, you can prevent communication errors and improve overall work efficiency.

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■Notes

・Please link both Re:lation and Microsoft Teams with Yoom.

・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

・Microsoft365 (formerly Office365) has plans for home use and general corporate use (Microsoft365 Business), and if you are not subscribed to the general corporate plan, authentication may fail.