When an inquiry is received in Outlook, generate a response with Gemini and reply

■Overview

Do you spend too much time and effort handling the high volume of inquiry emails you receive in Outlook? Reviewing each message and drafting a response can quickly become a major burden. With this workflow, Gemini automatically generates a reply when a new email arrives in Outlook and sends it for you. By connecting Gemini with Outlook, you can streamline inquiry management and respond to customers faster.

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■Who This Template Is For

• Customer support professionals who spend significant time handling inquiries in Outlook
• Those who want to connect Gemini and Outlook to automate email responses
• Team leaders who want to eliminate delays and inconsistencies caused by manual replies

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■Benefits of Using This Template

• Automate the entire process—from receiving an email in Outlook to generating a response with Gemini and sending the reply—so you can reduce the time spent handling inquiries
• Prevent variations in response quality and maintain consistent email replies with Gemini

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■How the Flowbot Works

1. First, connect Gemini and Outlook to Yoom.
2. Next, select Outlook as the trigger and set the action to “When an email with a specific subject is received.”
3. Then, select Gemini as an operation and use the “Generate content” action to create a reply based on the received email.
4. Finally, select Outlook again as an operation and use the “Send an email” action to reply with the content generated by Gemini.

* “Trigger”: An action that starts the flow. “Operation”: An action that processes data within the flow after the trigger starts.

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■Customization Options

• In the Outlook trigger settings, specify any folder ID if you want to target a specific email folder
• When setting up the Outlook email-sending action, you can specify any addresses for the recipients (To, CC, and BCC)

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■Notes

• Connect both Outlook and Gemini to Yoom.
• You can select a trigger interval of 5, 10, 15, 30, or 60 minutes.
• Please note that the shortest available trigger interval depends on your plan.
• Microsoft 365 (formerly Office 365) offers plans for home users and businesses (Microsoft 365 Business). Authentication may fail if you are not subscribed to a business plan.