Analyze the content posted on Microsoft Teams using the Gemini assistant and update the response back to Microsoft Teams.

■Overview

This flow analyzes the content posted on Microsoft Teams using Gemini's assistant and updates the response back to Microsoft Teams.

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■Recommended for

1. Those who want to improve the efficiency of internal FAQs and help desk operations

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2. Those who want to promote the activation of internal communication

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■Benefits of using this template

Microsoft Teams is increasingly being used not only for internal communication but also for customer support.
However, to respond quickly and accurately to customer inquiries, the knowledge and experience of the person in charge may be required, which can sometimes take time.

By utilizing this flow, the content posted on Microsoft Teams is automatically analyzed by Gemini's assistant to generate the optimal response.
The person in charge can quickly respond to customers by simply reviewing the generated response and making any necessary adjustments.
This can improve the efficiency and speed of customer support, leading to enhanced customer satisfaction.

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■Notes

・Please integrate both Microsoft Teams and Gemini with Yoom.

・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.