Integrate Brushup and Zendesk to update the ticket status in Zendesk when a task is completed in Backlog.

Step 3: Setting Up Integration Between Backlog and Zendesk

1) Click the "Try this template" icon on the template introduced earlier to copy it to your project.

2) The following display will appear.

Click the "!" icon displayed on the right in order to edit the flow.
Titles and details can be changed by clicking, so please modify them as needed.

3) Click "App Trigger: Update Issue (Webhook)".

4) Select "Update Issue (Webhook)" for the action and click "Next".

5) Copy the Webhook URL and set it in the management screen of the target app.
Execute the webhook event and click "Test".
After a successful test, click "Save".

6) Return to the flow and click the "Branch by Status" icon.

7) For the operation, select "Update Issue (Webhook)" and for the output, select "Issue Status".
Ensure the branching condition is set to "Issue Status", "Equal to", and "Completed", then click "Save".

8) Return to the flow and click the "Integrate with App: Update Ticket Status" icon.

9)  Select "Update Ticket Status" for the action and click "Next".

10) Enter the required fields.
If the app registration is complete, you can utilize the output information, so select from the options.
Once the input is complete, click "Save".

11) This completes the flow of [Updating Zendesk Ticket Status When a Task is Completed in Backlog].

Step 4: Testing and Verification

 Once the setup is complete, the following display will appear, so click "Turn on Trigger".
Activate the flow bot and verify it is functioning correctly.

Here is the template used this time!

Other Automation Examples Using Brushup and Zendesk

There are other automation templates using Backlog and Zendesk available on Yoom, so let me introduce them.
Please utilize the templates according to your needs.

1. Add issues registered in Backlog to Zendesk
Issues registered in Backlog are automatically added to Zendesk, eliminating the need for manual addition to Zendesk and improving work efficiency.
Additionally, it allows for speedy collaboration between teams, ensuring smooth project progress.

2. When a ticket is registered in Zendesk, add an issue to Backlog
After adding an issue to Backlog, it is also possible to notify any chat tool such as Slack or Chatwork by adding an operation.

3. When a task is registered in Backlog, also add it to Google Sheets
This template allows tasks added in Backlog to be automatically added to Google Sheets, eliminating the need for manual work.
By automating the addition of tasks to Google Sheets, you can streamline the creation of shared documents, which is expected to improve work efficiency.

Summary

By utilizing the automated integration flow between Backlog and Zendesk introduced here, you can reduce manual operations between tools and expect improved work efficiency.
Seamless task management and support status updates can also reduce the workload for the entire team.
We encourage you to incorporate the app integration introduced into your daily workflow to achieve smoother project management and support responses.
With Yoom, you can easily set up integrations without code, making it accessible for non-engineers to implement with confidence.