.avif)
・
Google Business Profile is a useful tool that can be utilized to enhance credibility through reviews and ratings, and to build customer trust.
However, there are often cases where new reviews go unnoticed, leading to delayed responses. Timely responses are crucial for improving customer satisfaction, so it's important to check them promptly.
This article explains the benefits of integrating Google Business Profile with Microsoft Teams and provides simple automation setup steps.
The content introduced this time is recommended for the following people!
・Those who are utilizing both Google Business Profile and Microsoft Teams
・Marketing personnel who feel that managing reviews is time-consuming and want to improve efficiency
・Those who want to link the apps they use daily to streamline their work
By automatically notifying Microsoft Teams of reviews posted on Google Business Profile, prompt customer response becomes possible.
This ensures that feedback from customers is not missed, and a system for quick response is established.
For example, the customer support team can quickly address negative reviews and resolve customer requests early, making it easier to maintain trust.
Additionally, an area manager of a restaurant chain can centrally manage reviews from each store and issue improvement instructions to on-site staff as needed.
Furthermore, for positive reviews, the marketing department can quickly send thank-you messages, increasing opportunities for customers to feel that "their voice is being heard."
As a result, it will contribute to improving customer satisfaction.
If a negative review is posted, receiving quick notifications through Microsoft Teams allows for measures to prevent complaints from occurring.
Depending on the content of the review, appropriate actions can be taken before customer dissatisfaction develops into a serious issue.
For example, if there is a comment about product quality, the person in charge of the product management department can check inventory and distribution status and consider measures to prevent similar issues from occurring with other customers.
Also, if a store manager confirms a bad review, they can provide appropriate guidance to staff and work on improving service.
In this way, quick responses to reviews can suppress the occurrence and escalation of complaints.
Sharing review notifications on Microsoft Teams makes it easier for the entire company to understand customer feedback, facilitating interdepartmental collaboration.
By quickly receiving feedback, each department can easily collaborate to consider responses and advance efforts to improve services.
For example, if there is feedback on customer service, trainers from the store operations department and the customer support team can collaborate to provide guidance to on-site staff, creating opportunities to review the quality of customer service.
Furthermore, the marketing team can utilize positive reviews and share success stories with the sales department and support team, which is expected to boost morale within the company.
As a result, interdepartmental collaboration will create an environment conducive to service improvement.
In this article, we will proceed with integration using Yoom.
If you have never used it before, please take a look at First Time with Yoom.
[What is Yoom]
This time, we will create a flow of [Notifying Microsoft Teams when a review is posted on Google Business Profile].
This makes it easier to share reviews and creates an environment where the team can quickly consider countermeasures based on information.
If the following display appears, the template copy was successful.
1. First, click on "When a review is posted" at the top.
2. You can set the title freely.
Enter the account information to connect with Google Business Profile.
Select "When a review is posted or updated" for the trigger.
After entering, click "Next".
3. Set the trigger activation time, account ID, and location ID.
You can choose the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
Please note that the shortest activation interval varies depending on the plan.
When you click the input fields for account ID and location ID, suggestions will appear. Use them as needed.
After setting, conduct a test and save if there are no issues.
1. Return to the flow.
Next, click the icon for "Notify Microsoft Teams".
2. Enter the account information to connect with Microsoft Teams.
Select "Send a message to a channel" for the action.
After entering, click "Next".
3. Enter the team ID, channel ID, and message.
When you click the input fields for team ID and channel ID, suggestions will appear, so use them as needed.
Also, when you click the message editing field, the output obtained earlier will be displayed, so use it as needed.
After setting, conduct a test and save if there are no issues.
4. This completes the flow of [Notify Microsoft Teams when a review is posted on Google Business Profile].
Once the setup is complete, the following screen will be displayed.
Click the "Turn on Trigger" button to activate the flow bot.
With Yoom's template, you can easily set up without coding.
Try this convenient flow from the link below.
There are many other examples of automation using Google Business Profile on Yoom, so here are a few.
1. A flow that adds reviews posted on Google Business Profile to Notion.
When managing and analyzing reviews in a database, many people find manual data entry cumbersome.
By utilizing this template, reviews posted on Google Business Profile are automatically reflected in Notion, aiming to improve work efficiency.
2. This is a flow to add reviews posted on Google Business Profile to Microsoft Excel.
By using this template, every time a review is posted on Google Business Profile, it will be automatically added to the Microsoft Excel database.
This allows the person in charge to quickly check, share, and respond to reviews, creating an environment where they can focus on improving the service.
3. This is a flow to add a record to kintone when a review is posted on Google Business Profile
By using this template, reviews posted on Google Business Profile are automatically added to kintone records.
This eliminates the need for manual data integration and verification, enabling quick analysis and improvement by utilizing reviews.
By integrating Google Business Profile with Microsoft Teams, notifications are automatically sent to Microsoft Teams when reviews are posted on Google Business Profile.
This allows you to quickly check reviews and consider responses swiftly while sharing information with the entire team.
With Yoom, implementing automation is incredibly easy.
You can complete the process by simply following the guide and entering the necessary information, even without specialized knowledge. It can also be integrated with other apps you regularly use, which can improve work efficiency.
There are also plenty of other useful templates available, so be sure to give them a try.
.avif)
.avif)
.avif)
