How to integrate Outlook, Dify, and Chatwork to create a response in Dify and notify in Chatwork when an inquiry email is received in Outlook

Step 1: Connect Outlook, Dify, and Chatwork to My Apps

(1) After logging into Yoom, select "My Apps" from the left menu and click "+ New Connection".

(2) From the list of new connections in My Apps, click on Outlook.
※ Microsoft365 (formerly Office365) has both a personal plan and a business plan (Microsoft365 Business). If you are not subscribed to the business plan, authentication may fail.
(3) Log in with your account on the sign-in screen.

(4) Next, register Dify to My Apps. Similarly, click on Dify from the list of new connections in Yoom.
(5) On the "New Dify Registration" screen, check the red frame, enter the account name and access token, and click "Add".
For instructions on how to connect Dify to My Apps, please refer to here.

(6) Next, register Chatwork to My Apps. Similarly, click on Chatwork from the list of new connections in Yoom.
(7) Log in with your account.
(8) An image like the one below will appear, so click "Allow".

Once the connection is complete, Outlook, Dify, and Chatwork will be registered in My Apps on Yoom.

This completes the My Apps registration.
Next, let's set up triggers using templates!

Step 2: Set up for receiving emails with Outlook integration

(1) We will use the template introduced earlier. Click "Try it" on the banner below to copy it.

Click on "Receive an email with a specific subject" for the app trigger.

(2) From the "Select Linked Account and Action" screen in Outlook, verify that there are no errors in the account information linked with Outlook, keep the trigger action as "Receive an email," and click "Next."

(3) From the "App Trigger API Connection Settings" screen, select the trigger activation interval.
Select the trigger activation interval from the dropdown menu with options of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
※ Please note that the shortest trigger activation interval varies depending on the plan.

Scroll down and select the email folder ID from the options.

Once the input is complete, click "Test" at the bottom, and if no errors occur, click "Save."

Step 3: Integrate with Dify to Send Chat Messages

(1) Next, integrate with Dify to create a response draft using AI and send a chat message.
Click "Send Chat Message."

(2) From the "Select Linked Account and Action" screen in Dify, verify that there are no errors in the account information linked with Dify, keep the action as "Send Chat Message," and click "Next."

(3) From the "API Connection Settings" screen, select the query from the output. By selecting from the output, you can reference Outlook information.
Set an arbitrary identifier for the user using alphanumeric characters.

Other fields are not mandatory, but utilizing them allows you to set prompts and notifications more flexibly and efficiently.
Once the input is complete, click "Test" at the bottom, and if no errors occur, click "Save."

Step 4: Integrate with Chatwork to Set Message Sending

(1) Next, integrate with Chatwork to set up message sending.
Click "Send Message."

(2) From the "Select Linked Account and Action" screen in Chatwork, verify that there are no errors in the account information linked with Chatwork, keep the action as "Send Message," and click "Next."

(3) From the "API Connection Settings" screen, select the room ID from the options.
The content entered in the message will be notified in Chatwork.

Once the input is complete, click "Test," and if no errors occur, click "Save" at the bottom.
(4) Finally, click "Turn on Trigger."

This completes the flow bot "Create a response with Dify and notify Chatwork when an inquiry email is received in Outlook."

Other Automation Examples Using Dify and Chatwork

At Yoom, there are other examples of automation using Dify and Chatwork, and we would like to introduce a few of them.

1. Notify Chatwork with responses created by Dify when there is an inquiry via Google Forms

By integrating with Google Forms, when there is an inquiry via Google Forms, the response content is automatically created by Dify and notified to Chatwork. Since the entire process is automated, you will be able to respond to customers smoothly.

2. When a message is posted on Chatwork, automatically generate a response with Dify's chatbot

By utilizing this flow, the chatbot can immediately respond to customer inquiries, allowing you to address them without keeping the customer waiting. On the other hand, automation can also be expected to reduce the burden on the staff.

3. When you receive an inquiry email in Gmail, create a response in Dify and notify in Chatwork

This flow is recommended for those who handle inquiries using Gmail. Automation can be expected to reduce response time. Additionally, notifying in Chatwork will facilitate smooth information sharing within the team.

For those who want to check templates using Outlook, Dify, and Chatwork, please visit the following site.

List of Flowbot Templates Using Outlook

List of Flowbot Templates Using Dify

List of Flowbot Templates Using Chatwork    

Summary

By integrating Outlook, Dify, and Chatwork, you can expect to improve the speed and quality of inquiry responses!
AI generates response suggestions, dramatically improving response speed and reducing the burden on staff. Additionally, by having human eyes review the content when necessary, appropriate and accurate replies can be ensured. Moreover, by sharing information with the entire team through Chatwork in a timely manner, transparency in operations increases, and collaboration becomes smoother.
If you want to achieve both efficiency and high-quality responses, consider implementing this integration to help improve your operations.