How to integrate Wix with Telegram to receive real-time notifications of Wix messages on Telegram

Wix is widely used by many companies because it allows for easy website creation without coding. By integrating Wix with Telegram, you can receive instant notifications on Telegram when an inquiry is made. For example, even if the person in charge is out of the office, they can grasp customer inquiries in real-time and quickly move to initial response, ensuring no inquiries are missed.

Previously, programming was required for integration, but with our Flowbot, it can be easily implemented without coding. We will introduce the benefits of automation and how to set it up in detail, so please read to the end.

Two Benefits of Automating Wix Message Notifications to Telegram

We will introduce the benefits of this automation from the perspective of sales and customer support representatives.

Benefit 1: Real-time Notifications to Avoid Missing Business Opportunities

If you are manually sharing information from Wix's inbox to Telegram using Wix and Telegram, it may take time and effort, causing delays in sharing.
By utilizing this integration, you can instantly notify Telegram of messages in Wix's inbox, so sales representatives won't miss contact from potential customers even when they are out. Also, since notifications arrive in real-time, they can quickly grasp the situation and respond promptly. This system will help ensure that business opportunities are not missed.

Benefit 2: Improved Responsiveness with Automatic Customer Information Transfer

Messages received on Wix contain a lot of information, but if you are manually notifying Telegram, there may be errors such as missing information.
With this integration, if set up correctly in advance, each piece of customer information and message content received on Wix will be transferred to Telegram in real-time, allowing you to immediately check necessary information such as ID, name, phone number, and email address. This allows customer support representatives to easily prepare for inquiries based on accurate information and work on quick responses. Having information ready in advance may lead to more courteous and accurate responses.

From here, we will explain how to set up the automation of "notifying Telegram when a message is received on Wix" using Yoom's Flowbot template.

[About Yoom]

How to Create a Flow for Integrating Wix Message Notifications to Telegram

Things to Prepare in Advance

Here is a list of items needed for the integration work.

Wix

API Key (Access Token)
- Generate from the Wix STUDIO dashboard.
- ＞Wix STUDIO Dashboard: API Key Generation Screen

Generate from the +API Key button in the upper right corner.
More details ＞Wix Official Help: How to Generate an API Key

Account ID
- Click "Copy ID" under "Account ID" on the API Key generation screen.
- More details ＞Wix Official Help: How to Get Your Account ID
Site ID
- When accessing the dashboard, check the URL displayed in the browser's URL bar. The URL is usually in the following format: https://manage.wix.com/dashboard/{SiteID} The part following dashboard/ in this URL is the Site ID.

Notification Group (the bot needs to be added)
- How to create a new bot is here
- Access Token

Step 1: Setting Up My App Integration

Here, we will set up the app information to be integrated into Yoom. Log in to Yoom's workspace and click + New Connection on the My Apps screen.

A list of apps that can be connected with Yoom will be displayed. Search for the app to be connected from the search window at the top and proceed with My App registration.

Wix

Select Wix from the search results. A screen will be displayed to enter the values obtained in advance.

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Enter each required field and click the Add button. This completes the My App registration for Wix.

Select Telegram from the search results. When selected, a screen will be displayed to enter the values obtained in advance.

Enter any name for the account name. The access token will be issued when a new bot is created on Telegram.

＞Official: BotFather

Enter the access token and click the Add button to complete the My App registration for Telegram.

Step 2: Copy Yoom's Flowbot Template to My Project

Click this banner.

The template will be copied to my project. Click on the title within the red frame to navigate to the Flowbot settings screen.

Step 3: App Trigger "When a message is received in the inbox"

Click on the first process of the template.

Retrieve the information to be extracted from Wix.

(1/2) Select the linked account and action

The items displayed here are pre-configured.

App trigger title
App
Account information linked with Wix
Trigger action

→ Click Next

(2/2) Select the linked account and action

Click on Automation in the side menu and then click on + New Automation in the top right corner.
Create a new automated workflow and select "When a message is received" as the trigger. This trigger automatically executes an action when a message is sent.
Next, select "Send via Webhook" under "Choose Action".
Copy and enter the Webhook URL provided by Yoom into the displayed screen.

After entering the Webhook URL, click "Apply" to complete the setup. This will automatically execute the Webhook and send data to Yoom when a message is sent.

Return to the Yoom settings screen.

→ Click Test → Success, you can retrieve message items from the output.

→ Click Save

Step 4: "Send Message" to Integrate with the App

Click on the second process of the template.

In this process, set the notification content for Telegram.

(1/2) Select the linked account and action

These items are pre-configured.

App trigger title
App
Account information linked with Telegram
Trigger action

→ Click Next

(2/2) API Connection Settings

Chat ID
- Telegram chat IDs are not displayed in the usual UI, but can be obtained using a bot. Use the obtained access token (API key) to access the following API endpoint.
- https://api.telegram.org/bot<access_token>/getUpdates
- Accessing this endpoint will display the group information the bot is participating in, including the group ID. For example, chat":{"id":-123456789,...} shows the group ID as the value of id.

Message Content
- Create a template for the notification. Click the edit field to display the extracted output in a dropdown. Selecting an output will embed the reference code in the edit field. It is easier to understand if you enter an item before the reference code.

→ Click Test → Success

→ Click Save This concludes the setup for this flow.

Step 5: Turn ON the App Trigger

Once all processes are configured, a complete screen will pop up.

Turn ON the trigger to activate the Flowbot. You can switch it using the toggle at the top left of the template.

<span class="mark-yellow">The construction of the Flowbot was achieved in a short time without using programming.</span> Here is the template used this time.

Make the Most of It! 3 Ways to Automate with Wix

In addition to Telegram, Wix can be integrated with other apps to leverage automation.

1. Instantly Notify Telegram of Form Submissions from Wix

When a form is submitted on Wix, a notification is automatically sent to Telegram.
This eliminates the need for manual communication, allowing information to be smoothly delivered to the person in charge, enabling speedy customer service.

2. Automatically Add Wix Form Data to Salesforce

Leads collected through Wix are instantly added to Salesforce upon form submission, eliminating the need for manual entry.
This prevents data entry errors and ensures accurate customer information management.

3. Automatically Save Wix Form Submissions to Notion

Information submitted through Wix forms is automatically saved to Notion, preventing manual entry errors and omissions.
Centralizing data simplifies information management.

Summary

With our Flowbot, you can integrate Wix and Telegram without any coding, enabling real-time notifications and automatic information transfer. Sales representatives can instantly grasp inquiries even when on the go, ensuring they don't miss any business opportunities. For customer support representatives, the necessary information is readily available, making it easier to initiate responses. As a result, faster and more appropriate customer service becomes possible.

<span class="mark-yellow">Please take advantage of this Flowbot to enhance your customer service starting today.</span>

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See you again!