Send a follow-up email in Gmail when an appointment is canceled in Acuity Scheduling

Launch this workflow to connect Acuity Scheduling & Gmail !

■Overview

Do you manually send follow-up emails to customers when an appointment managed in Acuity Scheduling is canceled? While a quick response is essential, other priorities can cause delays or missed emails. With this workflow, you can integrate with Acuity Scheduling via its API, retrieve appointment details when a webhook is received, and automatically send a follow-up email from Gmail. Reduce the time spent handling cancellations and ensure consistent customer follow-up.

■Recommended for

Anyone who uses Acuity Scheduling and wants to automate tasks related to canceled appointments
Anyone interested in improving operational efficiency by leveraging the Acuity Scheduling API
Anyone who wants to improve the customer experience by preventing missed or delayed emails caused by manual work

■Benefits

Automatically send an email when an appointment is canceled in Acuity Scheduling, reducing the time previously spent on manual tasks.
Eliminate manual work to prevent mistakes such as missed follow-up emails and maintain consistent customer support quality.

■How the Flowbot works

First, connect Acuity Scheduling and Gmail to Yoom.
Next, select Acuity Scheduling as the trigger and set the action to “Receive a webhook.”
Then, set the Acuity Scheduling “Get appointment details” action as an operation to retrieve the details of the canceled appointment.
Finally, set the Gmail “Send an email” action as an operation to send a follow-up email using the retrieved information.

※ “Trigger”: An action that starts the flow. “Operation”: An action that processes data within the flow after the trigger starts.

■Customization options

In the Gmail email-sending action, you can set any recipient email address.
You can customize the email by setting a fixed subject and body or embedding information retrieved in previous steps—such as the customer's name and appointment date and time—as variables.

■Notes

Make sure to connect both Acuity Scheduling and Gmail to Yoom.

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About the Apps

Acuity Scheduling

Yoom allows integration with Acuity Scheduling's API without any coding, enabling the connection of scheduled appointment information in Acuity Scheduling with various services. When an appointment is scheduled in Acuity Scheduling, contacts can be registered in Hubspot or Mailchimp, and when an appointment is canceled in Acuity Scheduling, notifications can be automatically sent to chat tools like Slack or Google Chat.

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Yoom allows you to integrate with Gmail's API without code and automate email sending from Gmail. You can automatically create and send invoices and contracts via Gmail, or automatically reply to inquiries.

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About the apps you use

Acuity Scheduling

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