Create a ticket in Zendesk when a specific new task is created in Clockify

■Overview

If you manage tasks in Clockify and tickets in Zendesk in parallel, do you find it time-consuming to manually create a ticket every time a task comes up? With this workflow, you can automate ticket creation in Zendesk whenever a new task is created in Clockify. Seamlessly connect Clockify and Zendesk to streamline task and ticket management.

■Who This Template Is For

• Anyone who uses Clockify and Zendesk together and manually creates tickets based on tasks
• Anyone who wants to connect Clockify and Zendesk to improve coordination between tasks and customer support
• Team leaders looking to streamline or automate project and ticket management

■Benefits of Using This Template

• Automatically create Zendesk tickets when tasks are created in Clockify, reducing the time spent manually entering information.
• Prevent human errors such as missed ticket creation and mistakes when copying task details, improving operational accuracy.

■How the Flowbot Works

1. First, connect Clockify and Zendesk to Yoom.
2. Next, select Clockify as the trigger and set the action to “When a new task is created.”
3. Finally, select Zendesk as the operation, set the action to “Create a ticket,” and map the information retrieved from Clockify.

※ “Trigger”: An action that initiates the flow. “Operation”: An action that processes information within the flow after the trigger is activated.

■Customization Options

• In the Clockify trigger settings, specify the ID of the Workspace you want to connect.
• Add Yoom’s branching feature to conditionally route subsequent processes based on information about tasks created in Clockify.
• When creating a ticket in Zendesk, freely use task names, assignee information, and other details retrieved from Clockify in the ticket subject, body, and more.

■Notes

• Connect both Clockify and Zendesk to Yoom.
• 【Zendesk】 is available only on the Team and Success plans. Please note that operations and Data Connects configured in your Flowbot will result in errors on the Free and Mini plans.
• Paid plans such as the Team and Success plans include a two-week free trial. During the free trial, you can use apps that are subject to plan restrictions.
• Branching is a feature (operation) available on the Mini plan and above. Please note that operations configured in your Flowbot will result in errors on the Free plan.
• Paid plans such as the Mini plan include a two-week free trial. During the free trial, you can use apps and features (operations) that are subject to plan restrictions.