Microsoft Outlook Zendesk
Notify in Outlook when a ticket is created in Zendesk
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Microsoft Outlook Zendesk

Notify in Outlook when a ticket is created in Zendesk

Yoom's Microsoft Outlook ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview‍

This is a flow where a notification is sent to Outlook every time a new ticket is created in Zendesk.

By integrating Zendesk and Outlook, you can customize the created tickets and automatically post the content to Outlook, eliminating any gaps or omissions in information management.

Feel free to change the content sent to Outlook as you wish. ‍

‍

■Notes‍

・Please integrate Yoom with both Outlook and Zendesk.

・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

・Zendesk is an app that can only be used with the Team Plan and Success Plan.

・For the Free Plan and Mini Plan, the operations and data connections of the configured flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use
Microsoft Outlook
Yoom allows you to integrate with Outlook's API without any code, enabling the automation of email sending from Outlook. For example, you can automatically send contracts and invoices created in Outlook, or automatically reply to inquiries from input forms using Outlook.
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Microsoft Outlook
Microsoft Outlook
×
+
+
+ + Zendesk + +
+
Zendesk
+
– See what you can do.
API Actions That can be No-Code
Executable API actions
everything
Microsoft Outlook
Zendesk
Flowbot triggers
    When a specific subject email is received
    When an email is received
    When an event is registered in the calendar
    When a calendar event is added or updated
    When a Task is Created
    When an email is received
    When a new ticket is created
    When a ticket is updated
Flowbot operations
    Register Event in Own Calendar
    Create Calendar
    Register Event in Specified User's Calendar
    Get Email Attachment Information
    Download Email Attachment
    Delete Event from Specified User's Calendar
    Update Event in Specified User's Calendar
    Delete Event from My Calendar
    Update Event in My Calendar
    タスクを作成する（リマインド設定対応）
    タスクを作成する（リマインド設定非対応）
    Search My Calendar Events
    Search Specified User's Calendar Events
    Find meeting times
    Get calendar view
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    ユーザー情報を更新と追加
Flowbot triggers
    When a specific subject email is received
    When an email is received
    When an event is registered in the calendar
    When a calendar event is added or updated
    When a Task is Created
    When an email is received
Flowbot operations
    Register Event in Own Calendar
    Create Calendar
    Register Event in Specified User's Calendar
    Get Email Attachment Information
    Download Email Attachment
    Delete Event from Specified User's Calendar
    Update Event in Specified User's Calendar
    Delete Event from My Calendar
    Update Event in My Calendar
    タスクを作成する（リマインド設定対応）
    タスクを作成する（リマインド設定非対応）
    Search My Calendar Events
    Search Specified User's Calendar Events
    Find meeting times
    Get calendar view
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    ユーザー情報を更新と追加
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Tab 2
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©️ Yoom Inc.