When a task is completed in Asana, update the ticket status in Zendesk.

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■Overview

This is a flow that updates the status of a Zendesk ticket when a task is completed in Asana.

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■Recommended for‍

1. Companies using Zendesk for customer support

・Those utilizing it for centralized customer information management

・Those who want to respond quickly to improve customer satisfaction

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2. Those using Asana for team projects

・Those utilizing it for task management

・Those using it to visualize the process from project planning to execution and completion

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■Benefits of using this template

Zendesk is a tool that allows for smooth customer service operations by centrally managing customer-related information.
Furthermore, by managing tasks in Asana and associating them with customer information, tasks related to customers can be resolved smoothly.
However, manually reflecting completed tasks in Asana into Zendesk each time takes time away from tasks that could be automated.

By utilizing this flow, when a task is completed in Asana, it is automatically reflected in the Zendesk ticket, eliminating the need for manual input.
By removing manual input, you can spend time on core tasks rather than operations, leading to improved productivity for the entire team.

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■Notes‍

・Please connect both Zendesk and Asana with Yoom.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in an error, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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