When a task is completed in Asana, update the ticket status in Zendesk.
When a task is completed in Asana, update the ticket status in Zendesk.
Launch this workflow to connect
Zendesk &
Asana
!
■Overview
This is a flow that updates the status of a Zendesk ticket when a task is completed in Asana.
■Recommended for
1. Companies using Zendesk for customer support
・Those utilizing it for centralized customer information management
・Those who want to respond quickly to improve customer satisfaction
2. Those using Asana for team projects
・Those utilizing it for task management
・Those using it to visualize the process from project planning to execution and completion
■Benefits of using this template
Zendesk is a tool that allows for smooth customer service operations by centrally managing customer-related information.
Furthermore, by managing tasks in Asana and associating them with customer information, tasks related to customers can be resolved smoothly.
However, manually reflecting completed tasks in Asana into Zendesk each time takes time away from tasks that could be automated.
By utilizing this flow, when a task is completed in Asana, it is automatically reflected in the Zendesk ticket, eliminating the need for manual input.
By removing manual input, you can spend time on core tasks rather than operations, leading to improved productivity for the entire team.
■Notes
・Please connect both Zendesk and Asana with Yoom.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections of the flow bot you set will result in an error, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.
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About the Apps
Templates using
Zendesk
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Asana
Related apps
Templates using
Asana
When a task is registered in Asana, this flow automatically sends a notification to Google Chat. For those who have been manually sending notifications, this flow is expected to reduce the workload. It is recommended for those who want to streamline task management and information sharing with team members.
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About the apps you use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
see detailsTemplates
Every time a new ticket is created in Zendesk, this flow sends a notification to Outlook. By integrating Zendesk with Outlook, you can customize the created tickets and automatically post their content to Outlook, eliminating any gaps or omissions in information management. Feel free to modify the content sent to Outlook as needed.
Notify in Outlook when a ticket is created in Zendesk
This is a business workflow that automatically registers Typeform responses as Zendesk tickets. It eliminates the need for manual entry, enabling quick and accurate customer service.
Create a ticket in Zendesk based on Typeform responses
This is a flow for creating a ticket in Zendesk based on form information submitted through HubSpot. By using this flow, the effort required to create tickets is reduced, leading to improved work efficiency. It allows you to focus on other tasks, thereby contributing to increased productivity.
Create a ticket in Zendesk based on form information submitted through HubSpot.
Asana
With Yoom, you can integrate Asana’s API—no coding required! Easily automate task creation in Asana, send instant notifications to Slack or Chatwork, and sync Asana data with Yoom’s database for seamless workflow management.
see detailsTemplates
When a task is registered in Asana, this flow automatically sends a notification to Google Chat. For those who have been manually sending notifications, this flow is expected to reduce the workload. It is recommended for those who want to streamline task management and information sharing with team members.
Notify Google Chat when a task is registered in Asana
This is a flow for adding content posted on Google Chat to Asana. By using this flow, tasks are automatically added to Asana in conjunction with information from Google Chat. This helps reduce missed tasks and improves the efficiency of task management.
Add content posted in Google Chat to Asana.
This is a flow bot that adds a task to Asana when an email arrives in Outlook. Please use it for managing email response tasks in Asana. The flow bot activates when an email with a specific subject arrives in Outlook. You can freely change the subject settings and the information registered in Asana.
Add a task to Asana when an email is received in Outlook
No-Code API Actions
Executable API actions
Flowbot triggers
When a new ticket is created
When a ticket is updated
When a tag is added to a ticket
When a user is created
When an organization is created
When a comment is added to a ticket
When a new task is added to a specific project
When a new task is added to a specific section
When a task is completed in a specific project
When a task is completed in a specific section
When a task is created or updated in a specific project
When a task is created or updated in a specific section
When a project is created (Webhook)
Flowbot operations
List open ticket IDs
Create ticket
Get ticket information
Update ticket status
List agents
Create ticket (specify requester)
Upload file
Attach file to ticket comment
Get user information
Add comment to existing ticket
Search tickets (subject partial match)
Create user
Search pending tickets
Update and add user information
List tickets
Search tickets (status match)
List ticket comments
Add tags
Flowbot triggers
When a new ticket is createdWhen a ticket is updatedWhen a tag is added to a ticketWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Flowbot operations
List open ticket IDsCreate ticketGet ticket informationUpdate ticket statusList agentsCreate ticket (specify requester)Upload fileAttach file to ticket commentGet user informationAdd comment to existing ticketSearch tickets (subject partial match)Create userSearch pending ticketsUpdate and add user informationList ticketsSearch tickets (status match)List ticket commentsAdd tagsSearch tickets (filter by created/updated date)
Flowbot triggers
When a new task is added to a specific projectWhen a new task is added to a specific sectionWhen a task is completed in a specific projectWhen a task is completed in a specific sectionWhen a task is created or updated in a specific projectWhen a task is created or updated in a specific sectionWhen a project is created (Webhook)
Flowbot operations
Get all projectsGet projects in a specific teamCreate a projectGet task count in a projectAdd members to a projectList sections in a specific projectGet section detailsCreate sectionList tasks in a specific projectList tasks in a specific sectionAdd TaskGet task detailsGet a user's task listList workspacesAdd user to workspaceAdd user to teamMark task as completeUpdate taskMove task to another sectionAdd subtaskDuplicate taskAdd collaborators to taskRemove collaborators from taskUpdate task custom fieldsCreate project from project templateDelete taskGet user informationGet list of overdue tasks in a specific sectionGet list of overdue tasks in a specific projectAdd comment to taskGet subtasks listAttach fileGet users listSearch tasksGet attached file informationGet file download URLDownload fileUpdate projectGet project template listGet team list in workspaceAdd task to sectionUpdate dropdown custom field optionsGet custom field settings listList sectionsUpdate task date custom field (date only)Update task date-type custom field (including time)Archive projectCreate status updateGet portfolio listGet goals listGet status updateGet goal detailsMore inspiration for you
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