App integration is effective for streamlining customer support and enhancing team collaboration.
This time, we will introduce how to integrate Chat Plus with Google Chat to automatically notify Google Chat when a chat starts in Chat Plus.
This automation is expected to prevent missed inquiries and improve response speed during the initial contact.
Additionally, quick notifications are expected to enable appropriate allocation of human resources.
This app integration can be easily implemented without programming. Please refer to this article and give it a try.
Recommended for
- Team leaders who regularly use Chat Plus and Google Chat and want to visualize customer support by integrating apps
- Quality management departments aiming to analyze inquiry trends in Chat Plus and optimize human resource allocation
- Customer support operators who want to prevent missed responses and improve initial response speed using Google Chat notifications
Benefits and Examples of Integrating Chat Plus with Google Chat
Benefit 1: Improve Response Capability by Visualizing New Inquiries
By sharing notifications of chat initiation in Chat Plus with the entire team via Google Chat, you can quickly check the current inquiry status.
This allows for smooth allocation of staff who can handle customer support, enhancing the team's overall response capability.
For example, in departments handling multiple tasks simultaneously, you can establish a system to easily identify which chats are urgent inquiries.
Additionally, team leaders can use these notifications to appropriately allocate human resources and quickly resolve customer support issues.
In this way, it supports the visualization of team-wide operations and enhances collaboration.
Benefit 2: Analyze Inquiry Trends with Past Notification History
The notification history of Chat Plus recorded in Google Chat is expected to be useful when analyzing inquiry trends and patterns.
For example, if you find that inquiries concentrate on specific days or times, you can plan to increase support staff during those periods.
Additionally, by reviewing the notification history and identifying common inquiries, you can set up FAQs or chatbot responses in advance, which is expected to reduce the burden on staff in customer support.
In this way, the notification history is not just an accumulation of information but can be utilized as valuable data for future business improvements.
Benefit 3: Strengthen Information Sharing Between Customers and Teams
By sharing chat initiation notifications in Google Chat, information sharing between customers and representatives, as well as within the team, becomes smoother.
Not only can you quickly respond to customer inquiries, but you can also smoothly share necessary information among team members, which is expected to maintain response quality.
For example, even if multiple representatives are involved in a single inquiry, everyone can grasp the same information through notifications, preventing duplicate responses or incorrect guidance.
Additionally, leaders and managers can check the progress of responses through notifications and provide follow-up or advice on the spot if necessary, which is expected to enhance the overall team performance.
Now, let's explain how to use the no-code tool Yoom to automatically notify Google Chat when a chat starts in Chat Plus.
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How to Automatically Notify Google Chat When a Chat Starts in Chat Plus
It is possible to achieve this by receiving chat initiation information from Chat Plus using Chat Plus's API and notifying Google Chat using the API provided by Google Chat.
We will create it through the following major processes.
- Integrate Chat Plus and Google Chat with My Apps
- Copy the template
- Set a trigger in Chat Plus and set an action in Google Chat
- Set the trigger to ON and complete the preparation for flow operation
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