Integrate Chat Plus with Google Chat to automatically notify Google Chat when a chat is initiated in Chat Plus.

App integration is effective for streamlining customer support and enhancing team collaboration.
This time, we will introduce how to integrate Chat Plus with Google Chat to automatically notify Google Chat when a chat starts in Chat Plus.
This automation is expected to prevent missed inquiries and improve response speed during the initial contact.
Additionally, quick notifications are expected to enable appropriate allocation of human resources.
This app integration can be easily implemented without programming. Please refer to this article and give it a try.

Recommended for

Team leaders who regularly use Chat Plus and Google Chat and want to visualize customer support by integrating apps
Quality management departments aiming to analyze inquiry trends in Chat Plus and optimize human resource allocation
Customer support operators who want to prevent missed responses and improve initial response speed using Google Chat notifications

Benefits and Examples of Integrating Chat Plus with Google Chat

Benefit 1: Improve Response Capability by Visualizing New Inquiries

By sharing notifications of chat initiation in Chat Plus with the entire team via Google Chat, you can quickly check the current inquiry status.
This allows for smooth allocation of staff who can handle customer support, enhancing the team's overall response capability.
For example, in departments handling multiple tasks simultaneously, you can establish a system to easily identify which chats are urgent inquiries.
Additionally, team leaders can use these notifications to appropriately allocate human resources and quickly resolve customer support issues.
In this way, it supports the visualization of team-wide operations and enhances collaboration.

Benefit 2: Analyze Inquiry Trends with Past Notification History

The notification history of Chat Plus recorded in Google Chat is expected to be useful when analyzing inquiry trends and patterns.
For example, if you find that inquiries concentrate on specific days or times, you can plan to increase support staff during those periods.
Additionally, by reviewing the notification history and identifying common inquiries, you can set up FAQs or chatbot responses in advance, which is expected to reduce the burden on staff in customer support.
In this way, the notification history is not just an accumulation of information but can be utilized as valuable data for future business improvements.

Benefit 3: Strengthen Information Sharing Between Customers and Teams

By sharing chat initiation notifications in Google Chat, information sharing between customers and representatives, as well as within the team, becomes smoother.
Not only can you quickly respond to customer inquiries, but you can also smoothly share necessary information among team members, which is expected to maintain response quality.
For example, even if multiple representatives are involved in a single inquiry, everyone can grasp the same information through notifications, preventing duplicate responses or incorrect guidance.
Additionally, leaders and managers can check the progress of responses through notifications and provide follow-up or advice on the spot if necessary, which is expected to enhance the overall team performance.

Now, let's explain how to use the no-code tool Yoom to automatically notify Google Chat when a chat starts in Chat Plus.

[What is Yoom]

How to Automatically Notify Google Chat When a Chat Starts in Chat Plus

It is possible to achieve this by receiving chat initiation information from Chat Plus using Chat Plus's API and notifying Google Chat using the API provided by Google Chat.

We will create it through the following major processes.

Integrate Chat Plus and Google Chat with My Apps
Copy the template
Set a trigger in Chat Plus and set an action in Google Chat
Set the trigger to ON and complete the preparation for flow operation

If you are registered with Yoom, please log in. If you are not registered, please proceed with the settings after registering for free.

Step 1: Integrate Chat Plus and Google Chat with My Apps

First, integrate Chat Plus and Google Chat with My Apps.
After logging into Yoom, click "My Apps" on the left side of the screen and search for Chat Plus from "+ New Connection".

Set the account name and access token.
Enter any name for "Account Name". (Example: Management Account)
Enter the API token issued on this page for the "Access Token".

*The image shows the Chat Plus API token issuance screen.

To issue an API token, first access here and log in with your account.
Then, set the "Password" on the API token issuance screen and click "Issue API Token". The API token will be displayed in red.

After entering the account name and access token, click "Add" to complete the integration of Chat Plus with My Apps.

Next, search for Google Chat.
*Integration with Google Chat is only possible if you have a Google Workspace subscription. For details, refer to here.
*If two apps appear in the search results, click Google Chat (OAuth).

Next, click "Sign in with Google".

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*The integration of Google Chat (OAuth) is explained here.

Enter the "Client ID" and "Client Secret" and click "Register".
This completes the registration of Google Chat with My Apps.

Next, let's copy the Flowbot template. Log in to Yoom and click "Try it" on the banner below.

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When the message "Template has been copied!" appears, click "OK" to complete the copy.

Step 2: Set the Trigger

Set the trigger for Chat Plus.
Click "When chat starts".

Next, check the "Account information to integrate with Chat Plus".
You can freely edit the title, but do not change the trigger action and click "Next".

Next, set up the Webhook.
Copy the Webhook URL displayed on the screen and set it in Chat Plus.
*Detailed instructions for setting up the Webhook can be found here.
After setting up the Webhook, start a new chat and click "Test".

Ensure that the chat information is displayed in the output and click "Save".

Step 3: Set the Action

Next, set the action for Google Chat.
Click "Send a message".

Edit the title as desired and check the account information, then click "Next".

Set up the API connection.
The "Resource name of the space" can be selected from the suggestions or referenced from the space or direct message URL.
The "Message content" can be edited as desired. In this case, we set the message content to include the site name and person in charge.
After setting, click "Test" to check if the message is sent to Google Chat.
Once the sending is confirmed, click "Save".

Click "Turn on Trigger" to complete the preparation for flow operation.
Now, when an inquiry starts in Chat Plus, a notification will automatically be sent to Google Chat.

Other Automation Examples Using Chat Plus

There are many other examples of automation using Chat Plus in Yoom, so here are a few to introduce.

1. Add Ticket Information to Notion When a Ticket is Created in Chat Plus

When a ticket is created in Chat Plus, a system is set up to automatically register the information in a specified Notion database. This eliminates the need for manual registration work and supports accurate and quick data management.

2. Notify Chatwork when a chat is started in Chat Plus

By sending a notification to Chatwork when a chat starts, it supports the smooth progress of task management. It allows sharing of customer response progress among members, preventing any oversights, and promotes optimal resource allocation.

3. Notify LINE WORKS when a chat starts in Chat Plus

With notifications to LINE WORKS, you can quickly confirm inquiries on your smartphone. Even if the person in charge is out, they can receive information promptly, allowing for a flexible support system.

Summary

By integrating Chat Plus with Google Chat, you can easily share inquiry status across the entire team.
This helps prevent missed responses, improves customer service efficiency, and strengthens team collaboration.

Yoom's app integration can be easily implemented without programming. Take this opportunity to experience workflow automation and improve operational efficiency.