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Are you looking for a way to save time and streamline customer support?
Integrating Google Forms, Dify, and Google Chat can help you automate and optimize your inquiry handling process. In this article, we’ll show you how to automatically create responses for inquiries submitted via Google Forms using Dify and share the generated response to Google Chat. This automation can eliminate manual work, enabling quicker and more accurate customer support.
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In this guide, you'll learn the step-by-step process of how to use Yoom to generate a response in Dify and share the generated response in Google Chat when an inquiry is submitted in Google Forms.
Yoom offers ready-made templates for easy setup. Click the "Try it" button to get started now!
■Overview
This flow notifies Google Chat with a response created in Dify whenever there is an inquiry through Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Those using Google Forms for customer support
・Those who manually create responses to inquiries
2. Those using Dify in their work
・Those who want to streamline response creation in Dify
■Benefits of using this template
Customer inquiries can vary widely, and creating appropriate responses can be time-consuming.
Additionally, if you are handling other tasks simultaneously, it may become challenging to respond quickly.
With this flow, when there is an inquiry through Google Forms, a response is created in Dify and notified to Google Chat, reducing the time needed to create responses.
By integrating Google Forms with Dify, you can automate the creation of responses tailored to the inquiry, allowing for smooth handling even when managing other tasks concurrently.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Google Chat.
・For instructions on how to retrieve response content when using Google Forms as a trigger, please refer here.
・For instructions on how to integrate with Dify's My Apps, please refer here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer here.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
Let's walk through how to set up a flow that automatically creates a response in Dify and shares it in Google Chat when an inquiry is submitted in Google Forms.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
If you don’t have a Yoom account yet, register now using this registration form!
After logging into Yoom, go to "My Apps" from the left side menu and click "+ Add".
Search for Google Forms and click on it.
Log in using your Google account to link with Yoom.
Click “Continue”.
Now your Google Forms is connected :)
Next, let’s connect Dify.
Similarly, search for Dify from the app list and click on it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Dify registration is complete :)
Similarly, search for Google Chat from the app list and click on it.
📚 Reference: Google Chat integration is only available in Google Workspace environments. For more details on how to set it up, check this guide.
Enter your Client ID and Client Secret.
📚 References: For more details on how to connect Google Chat, you can refer to the full guide here.
Once you’ve entered the required details, click “Add”.
Now all the apps are connected :)
Click the "Try It" button to copy the pre-built template into your project.
■Overview
This flow notifies Google Chat with a response created in Dify whenever there is an inquiry through Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Those using Google Forms for customer support
・Those who manually create responses to inquiries
2. Those using Dify in their work
・Those who want to streamline response creation in Dify
■Benefits of using this template
Customer inquiries can vary widely, and creating appropriate responses can be time-consuming.
Additionally, if you are handling other tasks simultaneously, it may become challenging to respond quickly.
With this flow, when there is an inquiry through Google Forms, a response is created in Dify and notified to Google Chat, reducing the time needed to create responses.
By integrating Google Forms with Dify, you can automate the creation of responses tailored to the inquiry, allowing for smooth handling even when managing other tasks concurrently.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Google Chat.
・For instructions on how to retrieve response content when using Google Forms as a trigger, please refer here.
・For instructions on how to integrate with Dify's My Apps, please refer here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer here.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
Click "Try this template".
Click "OK" and give the Flowbot a name to recognize.
The template will be copied to your "My Project".
Click on the trigger action with the Google Forms icon.
The next screen is pre-configured. You can change the title if you want.
Then, set your trigger interval (how often you want Yoom to check Google Forms for new updates).
It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan.
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
Once all the required fields are filled, click "Test" to check for errors.
If the test is successful, the retrieved value will be updated.
If there are no issues, click “Save”.
Click on the action item with the Dify icon.
The next screen is pre-configured. You can change the title if you want.
Click inside the box, and select “Inquiry Content” from the Google Form’s retrieved value of the previous action. You can add instructions to Dify here.
By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.
📚 Reference: For more details on retrieved values and how to set them up, see the guide here.
Then, set the user.
Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.
Once the setup is complete, click “Test”. If everything looks good, click “Save”.
Click on the action item with the Google Chat icon.
The next screen is pre-configured. You can change the title if you want.
Select the Space Resource Name (where you want to post the message) from the displayed options.
Set the Message to be shared on Google Chat.
Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Google Chat.
Once set, run a test. If successful, the message will be sent in Google Chat. Then hit "Save".
Toggle the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.
That’s it! 🎉 The Flowbot is now complete!
■Overview
This flow notifies Google Chat with a response created in Dify whenever there is an inquiry through Google Forms.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Those using Google Forms for customer support
・Those who manually create responses to inquiries
2. Those using Dify in their work
・Those who want to streamline response creation in Dify
■Benefits of using this template
Customer inquiries can vary widely, and creating appropriate responses can be time-consuming.
Additionally, if you are handling other tasks simultaneously, it may become challenging to respond quickly.
With this flow, when there is an inquiry through Google Forms, a response is created in Dify and notified to Google Chat, reducing the time needed to create responses.
By integrating Google Forms with Dify, you can automate the creation of responses tailored to the inquiry, allowing for smooth handling even when managing other tasks concurrently.
■Notes
・Please integrate Yoom with Google Forms, Dify, and Google Chat.
・For instructions on how to retrieve response content when using Google Forms as a trigger, please refer here.
・For instructions on how to integrate with Dify's My Apps, please refer here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer here.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
By using Google Forms, Dify, and Google Chat, you can unlock a wide range of automation possibilities that simplify your workflows. Here are some examples you can explore for your next automation!
■Overview
This is a flow where information is linked to Google Sheets and Microsoft Excel when a response is submitted via Google Forms.
■Notes
・Please refer to the following for the method to obtain response content using the Google Forms trigger.
https://intercom.help/yoom/ja/articles/6807133
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
■Overview
This is a flow where information is linked to a Google Spreadsheet when a response is submitted via Google Forms.
■Notes
・Please refer to the following for the method to obtain response content using the Google Forms trigger.
■Overview
This is a flow bot that automatically links response information submitted via Google Forms to the lead object in Salesforce.
It can be used when you want to register user information submitted from an inquiry form as a lead.
Additionally, you can change the object where the data is stored to any object, such as the opportunity object or account object, for use.
■Notes
・Please feel free to change the settings of Google Forms and Salesforce as needed.
・Integration settings with Yoom are required for both Salesforce and Google Forms.
・Available with Yoom's Team Plan or higher.
・Paid plans such as the Team Plan or Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.
■Overview
This is a flow to upload files submitted via Google Forms to Box.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who are collecting data using Google Forms
・Those who are using Google Forms to collect surveys or feedback but are struggling with managing the collected files
・Those who want to smoothly manage files centrally by incorporating automation
2. Companies using Box as cloud storage
・Those who use Box regularly and want to safely store and share various data
・Those who want to automate the file upload process to prevent manual upload errors
■Benefits of using this template
By uploading files submitted via Google Forms to Box, you can improve work efficiency.
For example, it eliminates the need for manual file transfers, saving time.
Additionally, since files are uploaded automatically, there are no transfer errors or oversights, providing peace of mind.
Furthermore, by utilizing Box's advanced security features, the safety of important files is ensured.
This reduces the hassle of file management, allowing you to focus on other important tasks.
As a result, overall work efficiency will improve, and business productivity will increase.
■Notes
・Please connect Google Forms, Google Drive, and Box with Yoom.
・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
・For information on how to obtain response content when using Google Forms as a trigger, please refer to here.
■Overview
This is a flow for uploading files submitted via Google Forms to Dropbox.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who are using Google Forms for their work
・Those who collect files using Google Forms but find manual downloading and organizing cumbersome
・Those who want to smoothly save collected files to cloud storage and reduce management effort
2. Those who manage files using Dropbox
・Those who manage files using Dropbox but find it troublesome to manually upload external files
・Those who want to automatically save files collected online to Dropbox to improve work efficiency
■Benefits of using this template
By uploading files submitted via Google Forms to Dropbox, manual file transfer becomes unnecessary.
This enables process automation, saving time and effort.
Files are automatically saved to the specified folder in Dropbox, eliminating the need to search for them.
Additionally, it becomes easier to share files with multiple stakeholders, improving work efficiency.
By utilizing this flow, you can prevent omissions in work and achieve centralized data management. Overall, work efficiency and management accuracy will improve.
■Notes
・Please integrate Google Forms, Google Drive, and Dropbox with Yoom.
・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
・For instructions on how to obtain response content when using Google Forms as a trigger, please refer to here.
■Overview
This is a flow to upload files submitted via Google Forms to Microsoft SharePoint.
With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.
■Recommended for
1. Those who utilize Google Forms
・Those who exchange files
2. Those who use Microsoft SharePoint
・Those who share and manage files
■Benefits of using this template
Files submitted via Google Forms are saved in Google Drive, but if you manage or share them in Microsoft SharePoint, transferring files each time can be cumbersome.
With this flow, you can upload files to Microsoft SharePoint when a response is submitted via Google Forms.
Timely file transfers to Microsoft SharePoint enable smooth information sharing and management tasks.
■Notes
・Please integrate Google Forms, Google Drive, and Microsoft SharePoint with Yoom.
・For instructions on how to retrieve response content when using Google Forms as a trigger, please refer to here.
・Files submitted via Google Forms are stored in the specified Google Drive.
・Microsoft365 (formerly Office365) has plans for home use and general business (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
■Overview
This is a flow where, when a new response is submitted to a Google Form, the response details are added as a record in kintone and an email is sent to the respondent via Gmail.
Without having to manually check the form responses, information is automatically added to kintone and an email is sent via Gmail, preventing any oversight or omission in information management.
For instructions on how to retrieve response details when using Google Forms as a trigger, please refer to the following link: https://intercom.help/yoom/ja/articles/6807133
■Notes
・Please integrate Google Forms, kintone, and Gmail with Yoom.
・Please modify the survey content of Google Forms and the settings of kintone as necessary for your use.
■Overview
This flow adds a record to a Google Spreadsheet and sends it to Gmail whenever a new response is submitted to a Google Form.
You don't need to manually check the Google Form responses, as they are automatically recorded in the Google Spreadsheet and sent to Gmail, preventing any gaps or omissions in information management.
■Notes
・Please integrate Google Forms, Google Spreadsheets, and Gmail with Yoom.
・Feel free to change the settings of the Google Spreadsheet you are integrating.
・For information on how to retrieve response content when using Google Forms as a trigger, please refer to the following link.
■Overview
This is a flow where a message posted on Slack is automatically generated and responded to by Dify's chatbot.
■Recommended for
1. Sales Team
・Teams that want to streamline lead nurturing by automatically responding to customer inquiries
2. Customer Support Team
・Teams considering using Dify's chatbot to automatically generate responses to customer inquiries on Slack
・Teams that want to improve customer satisfaction by responding quickly and accurately to customer inquiries
・Teams that want to automate responses to frequently asked questions to reduce the burden on operators
3. Marketing Team
・Teams that want to enhance brand image by automatically responding to customer inquiries
・Teams that want to understand customer needs and interests to leverage in marketing strategies
■Benefits of Using This Template
Slack is an excellent tool for facilitating team communication.
However, having personnel manually check and respond to every message is inefficient and time-consuming.
By integrating Dify's chatbot, these issues can be resolved.
By using this flow, Dify automatically analyzes messages received on Slack and generates appropriate responses, allowing personnel to focus on more important tasks without the need for manual input.
■Notes
・Please integrate both Dify and Slack with Yoom.
■Overview
This is a flow where a message posted on Microsoft Teams is automatically generated and responded to by Dify's chatbot.
■Recommended for
1. Sales Team
・Teams that want to streamline lead nurturing by automatically responding to customer inquiries
2. Customer Support Team
・Teams considering using Dify's chatbot to automatically generate responses to customer inquiries on Microsoft Teams
・Teams that want to improve customer satisfaction by responding quickly and accurately to customer inquiries
・Teams that want to automate responses to frequently asked questions to reduce the burden on operators
3. Marketing Team
・Teams that want to enhance brand image by automatically responding to customer inquiries
・Teams that want to understand customer needs and interests to inform marketing strategies
■Benefits of using this template
Microsoft Teams is a tool that enhances teamwork.
However, having a person manually respond to every message is inefficient, and integrating Dify can solve this problem.
By integrating Dify with Microsoft Teams, Dify automatically analyzes received messages and generates appropriate responses.
This frees up team members from repetitive tasks, allowing them to focus on more important work.
■Notes
・Please integrate both Dify and Microsoft Teams with Yoom.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
■Overview
This flow creates a response in Dify and notifies it on Telegram when an inquiry email is received in Gmail.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies that use Gmail regularly
・Those who handle inquiries via Gmail but take time to respond
2. Companies that use Dify to build chatbot applications
・Those who want to use chatbots more effectively for customer support
3. Companies that utilize Telegram as an internal communication tool
・Those who want to notify inquiry contents in chat to achieve quick customer support
■Benefits of using this template
By implementing a flow that creates a response in Dify when an inquiry email is received in Gmail and notifies the content on Telegram, you can gain several advantages.
First, since the response creation process is automated, quick and consistent responses become possible.
This shortens customer wait times and improves customer satisfaction.
Additionally, since notifications are sent directly to Telegram, the person in charge can quickly check the content and take necessary actions.
This will facilitate smooth communication within the team and further improve response speed.
■Notes
・Please connect Gmail, Dify, and Telegram with Yoom.
・You can select the trigger interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
・For the method to connect Dify with My Apps, please refer to here.
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Google Chat.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies handling inquiries via Gmail
・Those who feel there are challenges in the speed of handling inquiries
2. Companies building AI apps with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate smooth information sharing using Google Chat
■Benefits of using this template
By implementing a flow that automatically generates response content in Dify and notifies Google Chat when an inquiry email is received in Gmail, you can enjoy the following benefits.
This flow improves the speed of handling inquiries.
Quick responses enhance customer satisfaction and promote the building of trust relationships.
Additionally, notifications via Google Chat facilitate smooth information sharing among members, improving the overall responsiveness of the team.
Since interactions regarding inquiries can be conducted directly in the chat, it also leads to smoother communication.
■Precautions
・Please connect Gmail, Dify, and Google Chat with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This is a flow where when you receive an inquiry email in Gmail, the response content is created in Dify and notified in Discord.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies receiving inquiry communications via Gmail
・Those dissatisfied with the response speed or quality of inquiries
2. Companies building AI apps with Dify
・Those who want to improve business efficiency by linking Dify with other apps
3. Companies using Discord as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By utilizing the flow of creating response content in Dify and notifying it in Discord when you receive an inquiry email in Gmail, you can enjoy the following benefits.
First, you can respond quickly to received inquiries, improving customer satisfaction.
By automatically creating responses with Dify, you can reduce effort, improve response speed, and focus on other important tasks.
Additionally, by automatically notifying in Discord, information sharing across the team becomes smoother, strengthening collaboration.
■Notes
・Please connect Gmail, Dify, and Discord with Yoom.
・For how to link Dify with My Apps, please refer to here.
・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
■Overview
This is a flow that activates at the end of each month to send notifications to Google Chat.
This flow bot can perform various automated processes through the flow added after the branch on the right side.
For example, it can be used for various purposes such as monthly invoice processing, aggregation processing to Google Sheets, or regular data backup processing.
■Notes
・Integration with Google Chat and Yoom is required.
・Integration with Google Chat is only possible with Google Workspace. For more details, please refer to here.
・Branching is a feature (operation) available with the Mini Plan or higher.
・In the case of the Free Plan, the operations of the configured flow bot will result in an error, so please be careful.
・Paid plans such as the Mini Plan offer a 2-week free trial. During the free trial, you can use restricted apps and AI features (operations).
■Overview
This flow automatically retrieves the product rankings of our company's listed categories daily and notifies them on Google Chat.
By using Yoom, you can easily achieve the above flow without the need for programming.
■Recommended for
1. Companies using Google Chat
・Those who want to quickly share information within the team using Google Chat
・Those who want to automatically receive daily ranking notifications to reduce manual checking tasks
■Benefits of using this template
By automatically retrieving and notifying the product rankings of our company's listed categories on Google Chat daily, you can keep up with the latest ranking information every day.
This enables the quick formulation of marketing strategies.
Additionally, as manual ranking checks are no longer necessary, work efficiency is improved.
As a result, resources can be allocated to other important tasks, enhancing overall productivity.
Furthermore, since the entire team can share the same information on Google Chat, information sharing is smooth, and collaboration among members is strengthened.
■Notes
・Please integrate Google Chat with Yoom.
・Operations involving browser manipulation are only available with the Success Plan. For Free Plan, Mini Plan, and Team Plan, operations set in the flow bot will result in errors, so please be cautious.
・Paid plans such as the Success Plan offer a two-week free trial. During the free trial, you can use operations that manipulate restricted apps and browsers.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
■Overview
This is a flow that starts at a fixed date and time every month, where the person in charge enters their goals and notifies the content to Google Chat.
It is possible to combine automation and manual input by having the flow start automatically while allowing the person in charge to fill in the variable sections.
Movement when the flow bot is actually activated https://youtu.be/Y-9BXPTdaio
◼️Notes
・Please integrate Google Chat with Yoom.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
■Overview
This is a flow to add content posted in a specific room on Google Chat to a Google Spreadsheet.
■Recommended for
1. Those who use Google Chat as a means of communication with team members
・Projects that utilize Google Chat as the main communication tool
・Members who report task progress on Google Chat
2. Those who use Google Spreadsheets with their team
・Those who manage task progress with Google Spreadsheets
・Those who want to streamline the process of transferring data to Google Spreadsheets
■Benefits of using this template
When reporting progress via chat tools, information can get buried, making it cumbersome to search.
When managing progress with Google Spreadsheets, it is inefficient and time-consuming to manually transfer content from Google Chat.
This template is suitable for those who want to manage Google Chat posts by transferring them to Google Spreadsheets.
By using this template, you no longer need to manually transfer post content, making progress management easier.
Google Spreadsheets can also be used to create reports, allowing you to visualize project progress for team members.
■Notes
・Please integrate both Google Chat and Google Spreadsheets with Yoom.
・Integration with Google Chat is only possible with Google Workspace. Please refer to the link below for details.
■Overview
This flow adds the content of a post to Google Docs when a message is sent in Google Chat.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. People who utilize Google Chat
・Those who share information within the team using Google Chat
・Those who accumulate messages posted in specific spaces of Google Chat in other tools
2. People who use Google Docs regularly
・Those who manage high-priority business information in Google Docs
・Those who want to streamline the process of transcribing to Google Docs
■Benefits of using this template
Manually transcribing and summarizing messages posted in Google Chat for storage as documents can be time-consuming.
Additionally, if there are omissions or errors in the process, the comprehensiveness of the information may decrease, prompting a desire for efficiency.
In this flow, when a message is sent in Google Chat, it can be summarized using AI features and added to Google Docs.
By automating the transcription and summarization of messages, manual work is eliminated, making it possible to efficiently accumulate information.
It also prevents transcription errors and omissions, thereby enhancing the accuracy of the information.
■Overview
This flow adds the content of a post to Airtable when a message is sent on Google Chat.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who use Google Chat for work
・Teams that utilize Google Chat for project work
・Those who search or review messages previously sent on Google Chat
2. Those who use Airtable for work
・Those who manage business data with Airtable
・Those who want to centrally manage messages by integrating with Google Chat
■Benefits of using this template
The advantage of Google Chat is that it allows for smooth communication with team members.
However, when work is pressing, checking messages on Google Chat may be delayed, potentially leading to slower responses and increased effort in verification.
With this flow, messages sent on Google Chat can be converted using regular expressions and added to Airtable.
By converting Google Chat messages with regular expressions, you can efficiently check the necessary information, reducing the burden when reviewing them later.
By integrating Google Forms with Dify and Google Chat, you can automate the process of handling inquiries and notifications, which reduces the chances of human errors like data entry mistakes or overlooking important inquiries.
For example, important customer inquiries can be automatically sent to the sales team through Google Chat, ensuring no important requests are missed. This is especially helpful for urgent inquiries, like quote requests with tight deadlines, and contributes to faster or accurate responses.
Automating responses to customer inquiries ensures consistent, high-quality services across the team. The response quality can vary depending on the member’s experience or knowledge, but with Dify, responses are generated automatically based on the inquiry content and fed data, ensuring the information is always accurate and consistent.
For example, even a new team member can provide an answer to complex questions with the help of Dify’s suggested responses. This also prevents different team members from giving conflicting answers to the same questions, helping to avoid customer confusion.
Handling inquiries through Google Forms can be time-consuming for customer support teams, especially when responding to repetitive questions. With Dify’s integration, Google Forms responses are automatically analyzed, and relevant response suggestions are generated. These suggestions are sent to Google Chat, where the team can quickly review and use them. This process eliminates the need to search through documents to find the answers, helping the team respond faster to simple inquiries.
By integrating Google Forms, Dify, and Google Chat, you can automatically generate response content for inquiries submitted through Google Forms and send notifications to Google Chat. This streamlines the process, allowing you and your team to handle inquiries quickly.
Yoom is designed for anyone who wants to try automation. You can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
