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Google Forms is also a suitable tool for collecting opinions anonymously. It allows you to gather responses while maintaining privacy, making it easier to elicit candid opinions.
However, customer inquiries can vary widely, and creating responses tailored to each one can take time.
In such cases, automating responses based on the inquiry content could be a great help.
This article explains the benefits and setup methods when integrating Google Forms, Dify, and Google Chat.
The content introduced this time is recommended for the following people!
By integrating Google Forms with Dify to automatically process inquiries and notify Google Chat of the results, you can reduce errors associated with manual input and information transcription.
Traditional manual work carried the risk of human errors such as input mistakes and oversights, but automation can help avoid these risks.
For example, important inquiries from customers can be automatically notified to the sales team, preventing responses based on incorrect information or overlooked inquiries.
This is especially helpful for smoothly and accurately handling urgent inquiries or quote requests with tight deadlines.
As a result, it can lead to improved customer satisfaction and help prevent the loss of business opportunities.
Automating inquiry responses can reduce variations in response quality among representatives, aiming for consistently stable customer service.
In traditional methods, response content could vary depending on the representative's experience, knowledge, and the situation of the day.
However, by utilizing Dify, you can automatically generate responses based on inquiry content, providing consistent information.
For instance, even if a new representative receives a complex technical question, Dify can automatically suggest a response, assisting in answering.
Additionally, it can prevent different responses from being given by different representatives for questions about product usage, potentially avoiding customer confusion.
Handling customer inquiries received through Google Forms is a burdensome task for customer support representatives.
Especially, responding to repetitive similar questions requires a lot of time and effort.
By leveraging app integration, Dify analyzes the inquiries collected through Google Forms and automatically generates appropriate response suggestions. These suggestions are notified to Google Chat, allowing representatives to quickly check and utilize them.
This eliminates the need to think of responses from scratch, reducing the time spent on simple inquiry responses.
As a result, representatives can shorten the time spent on inquiry responses and focus on more complex issues and highly individualized inquiries.
In this article, we will proceed with integration using Yoom.
If you haven't used it yet, please take a look at Getting Started with Yoom.
Now, let's explain how to use the no-code tool Yoom to [create a response with Dify and notify Google Chat when there is an inquiry via Google Forms].
[What is Yoom]
It is possible to achieve this by receiving the submission of responses to Google Forms using the Google Forms API and sending the responses to Dify's chatbot using the API provided by Dify. Additionally, you can notify the response content created by Dify using the API provided by Google Chat.
Generally, programming knowledge is required to achieve this, but with the no-code tool Yoom, it can be easily achieved without programming knowledge.
If the following display appears, the template copy was successful.
1. First, click on "When a response is submitted in the form" at the top.
2. You can set the title freely.
Enter the account information to link with Google Forms.
Select "When a response is submitted in the form" as the trigger.
Once the input is complete, click "Next".
3. Set the trigger activation interval and form ID.
The trigger can be set to activate at intervals of 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
Note: The shortest activation interval varies depending on the plan, so please be careful.
For information on how to retrieve response content when using Google Forms as a trigger, please refer to the link below.
How to retrieve response content using Google Form trigger Once the settings are complete, click "Test" and if there are no issues, click "Save".
1. Finally, click on the "Send chat message" icon.
2. Enter the account information to link with Dify.
Select "Send chat message" as the action.
Once the input is complete, click "Next".
3. Set query and user.
When you click the edit field, the output obtained earlier will be displayed, so use it as needed.
Once the settings are complete, click "Test" and if there are no issues, click "Save".
4. Finally, click on the "Send message" icon.
5. Enter the account information to link with Google Chat.
Select "Send message" as the action.
Once the input is complete, click "Next".
6. Enter the space resource name and message content.
When you click the input field for the space resource name, suggestions will be displayed, so select from them.
When you click the edit field for the message content, the output obtained from Google Forms and Dify will be displayed. Use it as needed.
Once the settings are complete, click "Test" and if there are no issues, click "Save".
7. This completes the flow of [When there is an inquiry via Google Forms, create a response with Dify and notify Google Chat].
Once the setup is complete, the following screen will be displayed.
Click the "Turn ON Trigger" button to activate the flow bot.
With Yoom, you can start automation without programming.
Try this convenient flow from the link below.
There are many other examples of automation using Dify in Yoom, so here are a few.
1. This is a flow where when there is an inquiry via Google Forms, the response content is created with Dify and notified to Slack.
In the flow introduced this time, notifications were sent to Google Chat when there was an inquiry, but with this template, notifications can be sent to Slack.
This can streamline the time spent considering response content and is expected to speed up customer service.
2. This is a flow where a message posted on Slack is automatically generated and responded to by Dify's chatbot.
Slack is a convenient tool for facilitating smooth team communication.
However, manually replying to every message can be time-consuming and labor-intensive.
By utilizing this template, Dify will analyze the messages received on Slack and automatically respond to them.
3. This is a flow where a ticket is created in Chat Plus, the response content is generated in Dify, and then notified in Google Chat.
By utilizing this template, you can automatically generate response content using Dify when a ticket is created in Chat Plus and notify it in Google Chat.
This allows you to skip the manual confirmation process, enabling a quicker response.
By integrating Google Forms, Dify, and Google Chat, when there is an inquiry through Google Forms, the response content can be automatically created in Dify and notified in Google Chat.
This streamlines the handling of inquiries, allowing for quick processing even amidst busy work schedules.
Even those not familiar with programming can easily start automation. That is the appeal of Yoom.
By automating time-consuming tasks such as replying to emails and creating invoices, efficient business operations become possible.
Why not utilize Yoom to make your work easier and more efficient?
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