How to create a response with Dify and notify via Google Chat when there is an inquiry through Google Forms

If the following display appears, the template copy is successful.

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Step 2: Setting up a trigger to activate when a response is submitted in Google Forms

1. First, click on "When a response is submitted in the form" at the top.

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2. You can set the title freely.
Enter the account information to link with Google Forms.
Select "When a response is submitted in the form" as the trigger.
Once you have finished entering, click "Next".

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3. Set the trigger activation interval and form ID.
You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
※ Please note that the shortest activation interval varies depending on the plan.
For information on how to obtain response content when using Google Forms as a trigger, please refer to the link below.
How to obtain response content with Google Form Trigger Once the settings are complete, click "Test" and if there are no issues, click "Save".

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Step 3: Setting up notifications in Google Chat with Dify

1. Finally, click on the "Send Chat Message" icon.

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2. Enter the account information to link with Dify.
Select "Send Chat Message" as the action.
Once you have finished entering, click "Next".

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3. Set query and user.
When you click on the edit field, the output obtained earlier will be displayed, so use it as needed.
Once the settings are complete, click "Test" and if there are no issues, click "Save".

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4. Finally, click on the "Send Message" icon.

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5. Enter the account information to link with Google Chat.
Select "Send Message" as the action.
Once you have finished entering, click "Next".

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6. Enter the space resource name and message content.
When you click on the input field for the space resource name, candidates will be displayed, so select from them.
When you click on the edit field for the message content, the output obtained from Google Forms and Dify will be displayed. Use it as needed.
Once the settings are complete, click "Test" and if there are no issues, click "Save".

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7. This completes the flow of [When there is an inquiry in Google Forms, create the response content with Dify and notify Google Chat].

Step 4: Testing and Confirmation

Once the setup is complete, the following screen will be displayed.
Click the "Turn on Trigger" button to activate the flow bot.

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With Yoom, you can start automation without programming.
Try this convenient flow from the link below.

Other Automation Examples Using Google Forms, Dify, and Google Chat

In addition to the flow introduced this time, you can achieve various business automations by using the APIs of Google Forms, Dify, and Google Chat.
All of them can be used with simple settings, so if you find something interesting, please give it a try!

Automation Examples Using Google Forms

Integrate Information When a Response is Submitted in Google Forms

This is a flow bot that automatically integrates response information submitted via Google Forms.

Upload files submitted via Google Forms

Files are automatically uploaded, reducing the hassle of managing files and giving you more time to focus on other tasks.

When someone answers your Google Form, add the information and send it to Gmail.

You don't have to check the answers to the form, the information is automatically added and sent to Gmail, so you can avoid any gaps or omissions in information management.

Example of Automation Using Dify

Automatically Generate and Respond with Dify Chatbot When a Message is Posted

Dify automatically analyzes received messages and generates appropriate responses, potentially eliminating the need for manual input.

Receive inquiry emails in Gmail and create response content with Dify for notification

By quickly creating a draft response and notifying through communication tools, the speed of response can be improved.

Example of Automation Using Google Chat

Activate at a Set Time and Notify the Content to Google Chat

For example, it can be used for various purposes such as monthly invoice processing or regular data backup processing.‍

Add post content when a message is sent in Google Chat

By automating the transcription and summarization of messages, manual work is no longer necessary, making it possible to efficiently accumulate information.

Benefits and Examples of Integrating Google Forms, Dify, and Google Chat

Benefit 1: Prevention of Human Error

By integrating Google Forms with Dify to automatically process inquiries and notify the results to Google Chat, you can reduce errors associated with manual input and information transcription.
Traditional manual operations carried the risk of human errors such as input mistakes and oversights, but automation may help avoid these risks.
For example, important inquiries from customers are automatically notified to the sales team, which can help prevent responses based on incorrect information or overlooked inquiries.
This is particularly beneficial for smoothly and accurately handling urgent inquiries that require quick responses, such as quote requests with tight deadlines.
As a result, it should also contribute to improved customer satisfaction and help prevent the loss of business opportunities!

Benefit 2: Consistent Responses

Automating inquiry responses can help reduce variations in response quality among staff members, aiming for consistently stable customer service!
In traditional methods, response content could vary depending on the experience, knowledge, and circumstances of the staff member.
However, by utilizing Dify, responses are automatically generated according to the inquiry content, ensuring consistent information is provided.
For instance, even if a new staff member receives a complex technical question, Dify can automatically suggest a response, assisting in providing answers.
Additionally, it may help prevent different responses from being given by different staff members for questions about product usage, thereby avoiding customer confusion.

Benefit 3: Reducing Staff Workload

Handling customer inquiries received through Google Forms is a burdensome task for customer support staff.
Especially, responding to frequently asked similar questions requires a lot of time and effort.
By leveraging app integration, Dify analyzes inquiry content collected via Google Forms and automatically generates appropriate response suggestions.
These response suggestions are notified to Google Chat, allowing staff to quickly review and utilize them.
This can potentially reduce the time spent on simple inquiry responses by eliminating the need to think of answers from scratch!
As a result, staff may be able to shorten the time spent on inquiry responses and focus more on complex issues and highly individualized inquiries.

Conclusion

By integrating Google Forms, Dify, and Google Chat, inquiries made through Google Forms can now automatically generate response content with Dify and notify it to Google Chat.
This streamlines the response process, allowing for quick handling even amidst busy workloads.
Even those not familiar with programming can easily start automation. That's the appeal of Yoom!
By automating time-consuming tasks such as email replies and invoice creation, efficient business operations become possible.
Why not use Yoom to make your work easier and more efficient?