Are you looking for a way to save time and streamline customer support?
Integrating Google Forms, Dify, and Google Chat can help you automate and optimize your inquiry handling process. In this article, we’ll show you how to automatically create responses for inquiries submitted via Google Forms using Dify and share the generated response to Google Chat. This automation can eliminate manual work, enabling quicker and more accurate customer support.
Meet Yoom: No-Code Automation
Yoom is a next-generation no-code automation that lets you connect and automate tasks between your favorite apps. Connecting different apps can be challenging for non-engineers, but Yoom makes automation accessible to everyone.
🌐 Connect with apps like Google Forms, Dify, Google Chat and more.
📖 Use automation templates - no technical setup required
📈 Boost productivity and reduce human errors
You don't need to go through a complex setup and IT jargon, you can build your automation workflows with just a few clicks :) It's designed for those who want to streamline their daily work and save hours of time and stress from repetitive work.
In this guide, you'll learn the step-by-step process of how to use Yoom to generate a response in Dify and share the generated response in Google Chat when an inquiry is submitted in Google Forms.
✨ Recommended for
Those managing inquiries in Google Forms
Teams who want to improve the quality and speed of their responses
Anyone looking to integrate Google Forms, Dify, and Google Chat to simplify inquiry handling and information sharing
✔️ For Those Who Want to Try It Now
Yoom offers ready-made templates for easy setup. Click the "Try it" button to get started now!
If there is an inquiry through Google Forms, create a response with Dify and notify it in Google Chat.
🚀 Let’s Set Up a Flowbot to Automatically Create Responses to Inquiries
Let's walk through how to set up a flow that automatically creates a response in Dify and shares it in Google Chat when an inquiry is submitted in Google Forms.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
A free Yoom account
Access to Google Forms, Dify, and Google Chat
If you don’t have a Yoom account yet, register now using thisregistration form!
Step 1: Register Apps in Yoom
After logging into Yoom, go to "My Apps" from the left side menu and click "+ Add".
Connecting Google Forms
Search for Google Forms and click on it.
Log in using your Google account to link with Yoom.
Click “Continue”.
Now your Google Forms is connected :)
Connecting Dify
Next, let’s connect Dify.
Similarly, search for Dify from the app list and click on it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Dify registration is complete :)
Connecting Google Chat
Similarly, search for Google Chat from the app list and click on it.
📚 Reference: Google Chat integration is only available in Google Workspace environments. For more details on how to set it up, check this guide.
Enter your Client ID and Client Secret.
📚 References: For more details on how to connect Google Chat, you can refer to the full guidehere.
Once you’ve entered the required details, click “Add”.
Now all the apps are connected :)
Step 2: Copy the Template
Click the "Try It" button to copy the pre-built template into your project.
If there is an inquiry through Google Forms, create a response with Dify and notify it in Google Chat.
Click "OK" and give the Flowbot a name to recognize.
The template will be copied to your "My Project".
Step 3: Set Up Google Forms Trigger
Click on the trigger action with the Google Forms icon.
The next screen is pre-configured. You can change the title if you want.
Then, set your trigger interval (how often you want Yoom to check Google Forms for new updates). It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan.
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
Once all the required fields are filled, click "Test" to check for errors. If the test is successful, the retrieved value will be updated.
If there are no issues, click “Save”.
Step 4: Create a Chat Message with Dify
Click on the action item with the Dify icon.
The next screen is pre-configured. You can change the title if you want.
Click inside the box, and select “InquiryContent” from the Google Form’s retrieved value of the previous action. You can add instructions to Dify here.
By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.
📚 Reference: For more details on retrieved values and how to set them up, see theguide here.
Then, set the user. Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.
Once the setup is complete, click “Test”. If everything looks good, click “Save”.
Step 5: Send a Message in Google Chat
Click on the action item with the Google Chat icon.
The next screen is pre-configured. You can change the title if you want.
Select the Space Resource Name (where you want to post the message) from the displayed options.
Set the Message to be shared on Google Chat. Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Google Chat.
Once set, run a test. If successful, the message will be sent in Google Chat. Then hit "Save".
Step 6: Activate the Flowbot
Toggle the "Trigger On" button to activate your flow! Check if the Flowbot you set up is working properly.
That’s it! 🎉 The Flowbot is now complete!
If there is an inquiry through Google Forms, create a response with Dify and notify it in Google Chat.
💡 Other Automation Examples Using Google Forms, Dify, and Google Chat
By using Google Forms, Dify, and Google Chat, you can unlock a wide range of automation possibilities that simplify your workflows. Here are some examples you can explore for your next automation!
Automation Examples Using Google Forms
Automate Data Transfer from Google Forms to Other Databases
When a response is submitted through Google Forms, link the information to both Google Sheets and Microsoft Excel.
■Overview Are you manually transcribing survey and inquiry responses collected via Google Forms into Google Sheets and Microsoft Excel? This task not only takes time but can also lead to copy-and-paste mistakes and missing entries. By using this workflow, when a response is submitted to Google Forms, information will be automatically added to both Google Sheets and Microsoft Excel, eliminating these data entry issues.
■Recommended for ・Those who manually transfer data collected via Google Forms ・Those who manage data in both Google Sheets and Microsoft Excel and find double entry burdensome ・Those who want to automate data entry tasks and reduce human error
■Notes ・Connect Yoom with each of Google Forms, Google Sheets, and Microsoft Excel. ・You can choose the trigger to run every 5, 10, 15, 30, or 60 minutes. ・Please note that the minimum trigger interval varies by plan. ・For how to retrieve response contents when using Google Forms as a trigger, see the link below. https://intercom.help/yoom/en/articles/6807133 ・Microsoft 365 (formerly Office 365) offers consumer plans and business plans (Microsoft 365 Business). If you are not subscribed to a business plan, authentication may fail.
■Overview Are you manually registering information such as inquiries or event applications acquired via Google Forms into Salesforce one by one? This work not only takes time, but it also tends to cause human errors such as copy-and-paste mistakes or missed entries. By leveraging this workflow, when a response is submitted to Google Forms, lead information will be automatically registered in Salesforce, eliminating the burden of such routine tasks and enabling prompt customer responses.
■Who we recommend this template for ・Marketing personnel who manage information collected via Google Forms in Salesforce ・Sales representatives who want to eliminate mistakes and delays caused by manual data entry ・Those who want to automate repetitive data-transfer tasks and focus on more core work
■Notes ・Please connect Yoom with both Google Forms and Salesforce. ・Salesforce is available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the configured flowbot operations and Data Connect will result in errors, so please be careful. ・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are otherwise restricted. ・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes. ・Please note that the minimum trigger interval varies by plan. ・For how to retrieve the response content when using Google Forms as a trigger, please refer to the following: https://intercom.help/yoom/en/articles/6807133
■Overview When receiving files with Google Forms, checking each file and manually saving it to Dropbox is time-consuming and may lead to mistakes such as forgetting to save. By using this workflow, when a response is submitted to Google Forms, the attached file is automatically uploaded to a specified folder in Dropbox, eliminating such manual tasks and improving the accuracy and speed of file management.
■Recommended for ・Those who manually manage files received via Google Forms ・Those who want to prevent missed saves and errors caused by manual work ・Those who want to automate and streamline routine tasks between Google Forms and Dropbox
■Notes ・Please connect Google Forms, Google Drive, and Dropbox with Yoom. ・For how to retrieve the response contents when using Google Forms as a trigger, please refer to the link below. https://intercom.help/yoom/en/articles/6807133 ・You can choose trigger intervals of 5, 10, 15, 30, or 60 minutes. ・Please note that the minimum trigger interval varies by plan. ・The maximum downloadable file size is 300 MB. Depending on the app specifications, it may be less than 300 MB. ・For details on the file size limits handled by the trigger and each operation, please refer to the link below. https://intercom.help/yoom/en/articles/9413924
This is a flow where when a new response is submitted to Google Forms, the response content is added as a record in kintone and an email is sent to the respondent via Gmail.
This is a flow where when a new response is submitted to a Google Form, the response content is added as a record to a Google Spreadsheet and sent via Gmail.
■Overview Are you spending a lot of time handling inquiries on Microsoft Teams one by one? Responding to routine questions is especially time-consuming. By using this workflow, when a message is posted to Teams, Dify's AI chatbot automatically generates content and replies, reducing the burden on staff and enabling quick responses.
■Recommended for ・Those who spend a lot of time handling routine inquiries on Microsoft Teams ・Those who want to leverage AI such as Dify to streamline customer support or internal help desks ・Team leaders who want to automate manual reply tasks and create an environment that allows focus on core work
■Notes ・Please connect Yoom with both Dify and Microsoft Teams. ・Microsoft 365 (formerly Office 365) has consumer and business plans (Microsoft 365 Business). If you are not subscribed to a business plan, authentication may fail. ・You can choose trigger intervals of 5, 10, 15, 30, or 60 minutes. ・The minimum trigger interval varies by plan, so please be aware. ・Please refer to the following for how to connect Dify My Apps. https://intercom.help/yoom/en/articles/9618925
The system is activated at a fixed date and time each month, allowing the person in charge to enter their goals, which are then notified in Google Chat.
This is a flow that launches at a specified date and time every month, has the person in charge enter the goals, and notifies the content to Google Chat.
This is a flow to add the message content to Google Docs when a message is sent in Google Chat.
■Notes ・Please connect Google Chat and Google Docs with Yoom respectively. ・AI operation is a feature available only in the Team Plan and Success Plan. If you are using the Free Plan or Mini Plan, the operation of the flow bot you set will result in an error, so please be careful. ・Paid plans such as the Team Plan and Success Plan can have a two-week free trial. During the free trial, you can use apps and AI features (operations) that are subject to limitations. ・Integration with Google Chat is only available for Google Workspace. Please refer to the link below for details.https://intercom.help/yoom/ja/articles/6647336
This is the flow for adding post content to Airtable when a message is sent on Google Chat.
■Notes ・Please link both Google Chat and Airtable with Yoom. ・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the following. https://intercom.help/yoom/ja/articles/6647336
👏 Benefits and Examples of Integrating Google Forms, Dify, and Google Chat
Benefit 1: Reducing Human Errors
By integrating Google Forms with Dify and Google Chat, you can automate the process of handling inquiries and notifications, which reduces the chances of human errors like data entry mistakes or overlooking important inquiries.
For example, important customer inquiries can be automatically sent to the sales team through Google Chat, ensuring no important requests are missed. This is especially helpful for urgent inquiries, like quote requests with tight deadlines, and contributes to faster or accurate responses.
Benefit 2: Consistent Responses
Automating responses to customer inquiries ensures consistent, high-quality services across the team. The response quality can vary depending on the member’s experience or knowledge, but with Dify, responses are generated automatically based on the inquiry content and fed data, ensuring the information is always accurate and consistent.
For example, even a new team member can provide an answer to complex questions with the help of Dify’s suggested responses. This also prevents different team members from giving conflicting answers to the same questions, helping to avoid customer confusion.
Benefit 3: Reducing Team Workload
Handling inquiries through Google Forms can be time-consuming for customer support teams, especially when responding to repetitive questions. With Dify’s integration, Google Forms responses are automatically analyzed, and relevant response suggestions are generated. These suggestions are sent to Google Chat, where the team can quickly review and use them. This process eliminates the need to search through documents to find the answers, helping the team respond faster to simple inquiries.
📖 Summary
By integrating Google Forms, Dify, and Google Chat, you can automatically generate response content for inquiries submitted through Google Forms and send notifications to Google Chat. This streamlines the process, allowing you and your team to handle inquiries quickly.
Yoom is designed for anyone who wants to try automation. You can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
In today's era where the number of tools is constantly increasing, it can often be confusing to decide which ones to use. We aim to provide clear and useful information to make your work a little easier!
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