Click "Try this template".

Click "OK" and give the Flowbot a name to recognize.

The template will be copied to your "My Project".

Step 3: Set Up Google Forms Trigger

Click on the trigger action with the Google Forms icon. 

The next screen is pre-configured. You can change the title if you want. 

Then, set your trigger interval (how often you want Yoom to check Google Forms for new updates).
It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan. 

⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.

Once all the required fields are filled, click "Test" to check for errors.
If the test is successful, the retrieved value will be updated.

If there are no issues, click “Save”.

Step 4: Create a Chat Message with Dify

Click on the action item with the Dify icon. 

The next screen is pre-configured. You can change the title if you want. 

Click inside the box, and select “Inquiry Content” from the Google Form’s retrieved value of the previous action. You can add instructions to Dify here.

By setting it up this way, the value is being referenced, allowing you to use the value obtained by the trigger action directly. If you enter fixed content here, the same result will be generated every time the flow is activated, so make sure to select from the retrieved value instead.

📚 Reference: For more details on retrieved values and how to set them up, see the guide here.

Then, set the user.
Entering a new value like 'user123' will start a chat as a new user, while entering an existing user's ID will allow you to continue the chat with that user's history.

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Once the setup is complete, click “Test”. If everything looks good, click “Save”.

Step 5: Send a Message in Google Chat

Click on the action item with the Google Chat icon.

The next screen is pre-configured. You can change the title if you want. 

Select the Space Resource Name (where you want to post the message) from the displayed options. 

Set the Message to be shared on Google Chat.
Use the retrieved values from the previous actions and customize your message. By setting it up as below, you can automatically send the generated content from Dify to Google Chat. 

Once set, run a test. If successful, the message will be sent in Google Chat. Then hit "Save".

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Step 6: Activate the Flowbot

Toggle the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.

That’s it! 🎉 The Flowbot is now complete!

💡 Other Automation Examples Using Google Forms, Dify, and Google Chat

By using Google Forms, Dify, and Google Chat, you can unlock a wide range of automation possibilities that simplify your workflows. <span class="mark-yellow">Here are some examples you can explore for your next automation</span>!

Automation Examples Using Google Forms

Automate Data Transfer from Google Forms to Other Databases

Upload Files from Google Forms to Cloud Storage Services

Add Google Form Responses to Database and Send Emails

Automation Examples Using Dify

Generate and Respond with Dify’s Chatbot on Chat Tools

Generate Responses with Dify and Share in Chat Tools on Inquiries Received in Email

Automation Examples Using Google Chat

Automate Monthly Tasks and Share on Google Chat

Add Google Chat Messages to Other Apps

👏 Benefits and Examples of Integrating Google Forms, Dify, and Google Chat

Benefit 1: Reducing Human Errors

By integrating Google Forms with Dify and Google Chat, you can automate the process of handling inquiries and notifications, which reduces the chances of human errors like data entry mistakes or overlooking important inquiries.

For example, important customer inquiries can be automatically sent to the sales team through Google Chat, ensuring no important requests are missed. <span class="mark-yellow">This is especially helpful for urgent inquiries, like quote requests with tight deadlines, and contributes to faster or accurate responses</span>.  

Benefit 2: Consistent Responses

Automating responses to customer inquiries ensures consistent, high-quality services across the team. The response quality can vary depending on the member’s experience or knowledge, but with Dify, responses are generated automatically based on the inquiry content and fed data, ensuring the information is always accurate and consistent. 

For example, even a new team member can provide an answer to complex questions with the help of Dify’s suggested responses. <span class="mark-yellow">This also prevents different team members from giving conflicting answers to the same questions, helping to avoid customer confusion</span>. 

Benefit 3: Reducing Team Workload

Handling inquiries through Google Forms can be time-consuming for customer support teams, especially when responding to repetitive questions. <span class="mark-yellow">With Dify’s integration, Google Forms responses are automatically analyzed, and relevant response suggestions are generated</span>. These suggestions are sent to Google Chat, where the team can quickly review and use them. This process eliminates the need to search through documents to find the answers, helping the team respond faster to simple inquiries. 

📖 Summary

By integrating Google Forms, Dify, and Google Chat, you can automatically generate response content for inquiries submitted through Google Forms and send notifications to Google Chat. This streamlines the process, allowing you and your team to handle inquiries quickly. 

<span class="mark-yellow">Yoom is designed for anyone who wants to try automation. You can easily set it up</span>! Ready to simplify your workflows? Sign up for Yoom and try it today!

👉 Create your free Yoom account now