How to create a response in Dify and notify via Google Chat when an inquiry email is received in Outlook

Step 1: Connect Outlook, Dify, and Google Chat to My Apps

First, connect Outlook, Dify, and Google Chat to My Apps.
After logging into Yoom, click on "My Apps" on the left side of the screen, then search for and click on Outlook from "+New Connection".

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Clicking will display the Microsoft sign-in page.
Enter the information for the account you want to use and click "Next".
This completes the Outlook My Apps connection.
*Microsoft365 (formerly Office365) has a plan for home use and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.

Next, search for Dify.

For detailed instructions on connecting Dify to My Apps, please check here.
Set any name for "Account Name".
Set the API key issued by Dify for "Access Token".
Once all settings are complete, click "Add" to complete the My Apps connection.

Next, search for Google Chat.
*Connection with Google Chat is only possible with Google Workspace. For details, please refer to here.
*If two apps appear in the search results, click on Google Chat (OAuth).

Next, click "Sign in with Google".

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*The connection for Google Chat (OAuth) is explained here.
Enter "Client ID" and "Client Secret" and click "Register".
This completes the Google Chat My Apps registration.

Next, let's copy the Flowbot template.
Log into Yoom and click "Try it" on the banner below.

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When the message "Template has been copied!" appears, click "OK" to complete the copy.

Step 2: Set up the Outlook trigger

Next, set up the Outlook trigger.
Click "When an email with a specific subject is received".

Next, check the "Account information to integrate with Outlook".
The title can be edited freely, but do not change the trigger action, and click "Next".

The "Trigger interval" can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
*Please note that the shortest trigger interval varies depending on the plan.
For "Mail folder ID", click the field and select from the displayed options.
Once the setup is complete, click "Test" to check if the information retrieved from Outlook is displayed in the output.
If there are no issues, click "Save".

Step 3: Set up the Dify action

Next, set up the Dify action. Click "Send chat message".

Edit the title as desired and verify the account information, then click "Next".

Set the content of the message to be sent to Dify.
For "query", click the field and select "Body", which is the inquiry content, from the displayed options.
For "user", enter a half-width numeric value (any identifier) as noted.
Once all settings are complete, click "Test" to check the information displayed in the output.
If there are no issues, click "Save".

Step 4: Set up the Google Chat action

Next, set up the Google Chat action.
Click "Send message".

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Edit the title as desired and verify the account information, then click "Next".

For "Space resource name", select a space from the options or refer to the annotation to quote the resource name from the Google Chat URL.
The "Message content" can be edited as desired. In this case, a message including the email subject, body, and Dify's response content was set.
Once the setup is complete, click "Test" to check if the message is sent to Google Chat.
If the message is sent successfully, click "Save".

Click "Turn on trigger" to complete the flow setup.
Now, when an inquiry email is received in Outlook, a response is automatically generated in Dify, and a notification is sent to Google Chat.

Other Automation Examples Using Outlook and Dify

There are many other examples of automation using Outlook and Dify in Yoom, so here are a few introductions.

1. Receive an inquiry email in Outlook, generate a response with Dify, and notify Microsoft Teams

When an inquiry email is received in Outlook, Dify automatically generates a response and notifies Microsoft Teams of the content.
This allows for smooth customer support by utilizing Microsoft Teams and is expected to strengthen collaboration across the team.

2. Create a response in Dify and notify LINE WORKS when an inquiry email is received in Outlook

When an inquiry email is received in Outlook, Dify creates a response and notifies LINE WORKS.
This enables smooth information sharing using LINE WORKS, which is expected to improve business speed.

3. Create a response with Dify and notify Discord when an inquiry email is received in Outlook

When an inquiry email is received in Outlook, Dify generates a response and notifies Discord.
This reduces manual workload and facilitates smooth collaboration through Discord.

Summary

In this article, we introduced a method to streamline customer inquiries by integrating Outlook, Dify, and Google Chat.
This integration is expected to improve response speed and reduce the risk of human error.
In today's customer support industry, quick and accurate customer response is required, and this automation will be a means to meet that need.

Yoom can be easily implemented without programming. Take this opportunity to experience the efficiency of automation.