■Overview
This is a flow that notifies LINE WORKS when a message is received from a user on the LINE Official Account.
■Recommended for
1. Businesses handling customer support via LINE Official Account
・Those who want to check customer messages in real-time on LINE WORKS
・Those who want to respond quickly without missing any customer messages
2. Teams using LINE WORKS as a customer support tool
・Those who want to centralize customer support by aggregating messages from LINE Official Account into LINE WORKS
3. Marketing personnel who want to understand the operation status of LINE Official Account
・Those who want to analyze the content of customer messages and apply it to marketing strategies
・Those who want to visualize communication with customers to improve customer satisfaction
■Benefits of using this template
The LINE Official Account is a tool to deepen connections with customers, but to respond promptly to customer messages, it is necessary to constantly check the LINE Official Account.
This presents a challenge in focusing on other tasks.
By implementing this flow, notifications are automatically sent to LINE WORKS the moment a message is received on the LINE Official Account.
This allows the person in charge to check customer messages in real-time on LINE WORKS, enabling quick responses, streamlining customer support, and improving customer satisfaction.
■Notes
・Please link both the LINE Official Account and LINE WORKS with Yoom.
・For instructions on setting up Webhook events for the LINE Official Account, please refer to here.