Notify in Google Chat when a review is posted on Google Business Profile.
Notify in Google Chat when a review is posted on Google Business Profile.
Launch this workflow to connect
Google Business Profile &
Google Chat
!
■Overview
This flow sends a notification to Google Chat when a review is posted on Google Business Profile.
■Recommended for
1. Managers of stores or companies utilizing Google Business Profile
・Those who want to quickly check and respond to customer reviews to enhance customer satisfaction
2. Teams handling reviews with multiple members
・Those who want to share reviews on Google Chat to ensure team-wide information sharing and prevent missed responses
3. Those who want to use customer feedback to improve services
・Those who want to analyze review content to help improve products or services
■Benefits of using this template
Google Business Profile is a tool to increase customer touchpoints and disseminate business information, but if you fail to notice posted reviews and respond late, it may lead to customer dissatisfaction and potentially harm your business reputation.
By utilizing this flow, when a review is posted on Google Business Profile, a notification is automatically sent to Google Chat, allowing the person in charge to check and respond promptly without missing any reviews.
■Notes
・Please integrate both Google Business Profile and Google Chat with Yoom.
・Integration with Google Chat is only possible with Google Workspace. Please refer to the link below for details.
https://intercom.help/yoom/en/articles/6647336
・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
Check Out Similar Templates!
Add reviews posted on Google Business Profile to Google Sheets.
When a review is posted on Google Business Profile, it is added to a Google Spreadsheet. This flow allows the team to share and respond to the review content, enabling them to focus on providing higher quality service and improving operational efficiency.
Add reviews posted on Google Business Profile to Microsoft Excel.
This is a flow for adding reviews posted on Google Business Profile to Microsoft Excel. This allows the person in charge to immediately share the review content with the team and respond without missing any reviews, enabling them to focus on providing higher quality service.
Add reviews posted on Google Business Profile to Airtable.
When a review is posted on Google Business Profile, it is added to Airtable in this flow. By automating data entry into Airtable, you can prevent any omissions in registering reviews, thereby improving the accuracy of analysis and facilitating improvements.
Create a local post on Google Business Profile when the status is updated in Google Sheets.
This is a flow to create a local post on Google Business Profile when the status is updated in Google Sheets. By managing local posts from Google Sheets, sharing and confirming post content among team members becomes smoother.
Notify on Discord when a review is posted on Google Business Profile.
This is a flow for notifying Discord when a review is posted on Google Business Profile. If the posted review contains negative content, you can quickly consider and implement appropriate measures, thereby streamlining customer service.
Notify on Slack when a review is posted on Google Business Profile
This is a flow that sends notifications to Slack when a review is posted on Google Business Profile. It eliminates the need to manually check reviews on Google Business Profile, allowing for smoother responses and potentially improving customer satisfaction.
See more
About the Apps
Google Business Profile
Templates using
Google Business Profile
When a review is posted on Google Business Profile, it is added to a Google Spreadsheet. This flow allows the team to share and respond to the review content, enabling them to focus on providing higher quality service and improving operational efficiency.
This is a flow for adding reviews posted on Google Business Profile to Microsoft Excel. This allows the person in charge to immediately share the review content with the team and respond without missing any reviews, enabling them to focus on providing higher quality service.
When a review is posted on Google Business Profile, it is added to Airtable in this flow. By automating data entry into Airtable, you can prevent any omissions in registering reviews, thereby improving the accuracy of analysis and facilitating improvements.
Templates using
Google Chat
This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.
You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
About the apps you use
Google Business Profile
Yoom allows you to integrate with the Google Business Profile API without code and automate operations on the Google Business Profile via the API. For example, you can trigger actions such as recording review information in Google Sheets or Excel when a review is posted on the Google Business Profile, or automatically create local posts on the Google Business Profile according to a specified schedule.
see detailsTemplates
When a review is posted on Google Business Profile, it is added to a Google Spreadsheet. This flow allows the team to share and respond to the review content, enabling them to focus on providing higher quality service and improving operational efficiency.
Add reviews posted on Google Business Profile to Google Sheets.
This is a flow for adding reviews posted on Google Business Profile to Microsoft Excel. This allows the person in charge to immediately share the review content with the team and respond without missing any reviews, enabling them to focus on providing higher quality service.
Add reviews posted on Google Business Profile to Microsoft Excel.
When a review is posted on Google Business Profile, it is added to Airtable in this flow. By automating data entry into Airtable, you can prevent any omissions in registering reviews, thereby improving the accuracy of analysis and facilitating improvements.
Add reviews posted on Google Business Profile to Airtable.
Google Chat
Yoom allows you to utilize the Google Chat API without any coding. You can send notifications to Google Chat triggered by information from input forms or various events in other SaaS platforms.
see detailsTemplates
This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.
Activate the flow bot at the end of each month to send a notification to Google Chat.
You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.
Add content posted in a specific room on Google Chat to a Google Spreadsheet
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
No-Code API Actions
Executable API actions
Flowbot triggers
When a review is posted or updated
When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
Flowbot operations
List reviews
Get review
Reply to review
Create local post
Get daily metrics data
Get location list
Get reviews from multiple locations
Send message
Delete space
Create space
Invite members to space
Remove member from space
Invite group to space
Change member role in space
Send message to thread
Reply with quoted message
Update space
Create a direct message space
Flowbot triggers
When a review is posted or updated
Flowbot operations
List reviewsGet reviewReply to reviewCreate local postGet daily metrics dataGet location listGet reviews from multiple locations
Flowbot triggers
When a message is sent to a spaceWhen a message with a mention to the bot is sentWhen a file is posted to a space
Flowbot operations
Send messageDelete spaceCreate spaceInvite members to spaceRemove member from spaceInvite group to spaceChange member role in spaceSend message to threadReply with quoted messageUpdate spaceCreate a direct message spaceSend a message with attachmentsUpload attachmentDownload fileGet messagesMore inspiration for you
Discover step-by-step guides for automating your work using the apps featured in this workflow!
