Notify in Google Chat when a review is posted on Google Business Profile.

■Overview

This flow sends a notification to Google Chat when a review is posted on Google Business Profile.

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■Recommended for‍

1. Managers of stores or companies utilizing Google Business Profile

・Those who want to quickly check and respond to customer reviews to enhance customer satisfaction

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2. Teams handling reviews with multiple members

・Those who want to share reviews on Google Chat to ensure team-wide information sharing and prevent missed responses

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3. Those who want to use customer feedback to improve services

・Those who want to analyze review content to help improve products or services

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■Benefits of using this template

Google Business Profile is a tool to increase customer touchpoints and disseminate business information, but if you fail to notice posted reviews and respond late, it may lead to customer dissatisfaction and potentially harm your business reputation.

By utilizing this flow, when a review is posted on Google Business Profile, a notification is automatically sent to Google Chat, allowing the person in charge to check and respond promptly without missing any reviews.

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■Notes‍

・Please integrate both Google Business Profile and Google Chat with Yoom.

・Integration with Google Chat is only possible with Google Workspace. Please refer to the link below for details.

‍https://intercom.help/yoom/ja/articles/6647336

・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.