Add reviews posted on Google Business Profile to Microsoft Excel.

■Overview

This is a flow that adds reviews to Microsoft Excel when they are posted on Google Business Profile.

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■Recommended for‍

1. Those who want to analyze customer feedback by converting it into data

・Those who want to understand customer trends and improve services by accumulating and analyzing review data in Microsoft Excel

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2. Departments managing reviews in Microsoft Excel

・Those who want to improve work efficiency by automatically adding reviews to Microsoft Excel, eliminating the need for manual input

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■Benefits of using this template

Customer feedback on Google Business Profile is a valuable data resource, but as reviews increase, managing them manually can be very labor-intensive and may lead to delayed responses.

By implementing this flow, reviews are automatically added to the Microsoft Excel database when posted.
This allows the person in charge to immediately share and respond to review content with the team without missing any reviews, enabling them to focus on providing higher quality services.

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■Notes‍

・Please link both Google Business Profile and Microsoft Excel with Yoom.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.