Extract inquiries submitted through Google Forms and automatically reply via Gmail.

■Overview

This flow extracts inquiries submitted via Google Forms and automatically replies using Gmail.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.

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‍■Recommended for

• Customer support personnel at companies that receive inquiry emails from customers via Google Forms
• Business owners or managers who handle customer support operations with a small team and urgently need to improve inquiry response efficiency
• Those who receive many similar inquiries and find it cumbersome to handle standard initial responses
• Support team leaders who want to reduce the workload on staff handling inquiries
• Those who wish to build an inquiry system capable of 24-hour support

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■Benefits of using this template

By implementing this flow, you can automatically generate response texts based on inquiries submitted via Google Forms and send automatic replies through Gmail using AI.

Even when numerous similar inquiries are received or inquiries frequently come in outside of business hours, initial responses are automatically completed.
This reduces the workload of customer support personnel on standard responses, allowing them to focus on other important tasks.

Additionally, it can flexibly handle a sudden increase in inquiries due to sales or campaign promotions.