Detect sentiment in Gmail emails with AI and notify Slack
Detect sentiment in Gmail emails with AI and notify Slack
Launch this workflow to connect
Slack
!
■Overview
Do you find it time-consuming to review the large volume of emails received in Gmail and share their contents with your team? For customer inquiries in particular, it is important to understand the urgency and sentiment of each message and respond quickly. However, handling this manually increases the risk of oversights and delayed responses. With this workflow, AI automatically analyzes the sentiment of emails received in Gmail and sends the results to a designated Slack channel, helping prevent missed reviews and delayed responses while improving customer satisfaction and operational efficiency.
■Recommended for
- Teams looking to streamline customer support and inquiry management in Gmail
- Teams that want to improve the quality of customer support through AI-powered email sentiment analysis
- Teams looking to share information quickly and accurately using Slack
■Benefits of using this template
- When an email arrives in Gmail, AI automatically analyzes its sentiment and sends the result to Slack, reducing the time spent on manual reviews and data entry.
- Objective sentiment analysis and automated notifications help reduce the risk of human error, such as overlooking email content or inconsistencies in how team members interpret sentiment.
■Flowbot steps
- First, connect Gmail and Slack to Yoom.
- Next, select Gmail as the trigger and set the action to “When an email with a specific label is received.” Specify the label used to sort emails for sentiment analysis, such as an inquiry intake label, to start the flow whenever a relevant email is received.
- Then, configure the AI feature’s “Generate text” action in the operation. Use the body of the received email as the input and set a prompt instructing AI to analyze the sentiment of the email, such as positive, negative, or neutral.
- Finally, configure Slack’s “Send a message to a channel” action in the operation to send a message containing the AI-generated sentiment analysis to the designated Slack channel.
※“Trigger”: An action that starts the flow. “Operation”: An action that processes information within the flow after the trigger starts.
■Customization options
- In the AI feature’s “Generate text” operation, customize the prompt to specify what emotional nuances AI should identify from the email body, such as positive, negative, or highly urgent, and how those results should be communicated in Slack.
- In Slack’s “Send a message to a channel” operation, customize the notification format, including the channel ID to which notifications are sent and how the AI analysis results are included in the message.
■Notes
- Connect both Gmail and Slack to Yoom.
- You can select a trigger interval of 5, 10, 15, 30, or 60 minutes.
- Note that the shortest available trigger interval varies by plan.
Check Out Similar Templates!
Activate the flow bot at the end of each month and notify Slack.
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
Add inquiry content from Slack to Google Sheets
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Analyze Slack post messages with Gemini and send warnings for inappropriate remarks.
The workflow involves real-time analysis of Slack messages using Gemini, automatically sending a warning message when inappropriate language is detected. This helps maintain healthy team communication and enables swift response when issues arise.
See more
About the Apps
Templates using
Slack
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
About the apps you use
Slack
Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.
see detailsTemplates
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
Activate the flow bot at the end of each month and notify Slack.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
Add a comment to a Wrike task when a post is made in a Slack channel.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Add inquiry content from Slack to Google Sheets
No-Code API Actions
Executable API actions
Flowbot triggers
When a Message Is Posted to a Channel
When a File Is Posted to a Channel
When a Message Is Posted to a Channel (Webhook)
When a Reaction Is Added to a Message (Webhook)
When a User Is Mentioned in a Channel
When a Message Containing Specified Text Is Posted to a Channel
When the Slack App Is Mentioned (Webhook)
When Mentioned in a Channel (Multiple Users)
When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
When a New Channel Is Created (Webhook)
When a Message Is Posted in a Thread (Webhook)
When Mentioned in a Channel (Multiple Users & User Groups)
When a Message Reaction Is Removed (Webhook)
When a Posted Message Is Updated (Webhook)
Flowbot operations
Send Message to Channel
Send Direct Message
Get Member IDs in a Channel
Create Channel
Invite Members to Channel
Get User Group List
Post Message to Thread
Archive Channel
Get Messages in a Thread
List Public Channels
Remove a Member from a Private Channel
Find User by Email Address
Get User Info
Get a Specific Message
Get Message Link
Delete Message
Get Users in a User Group
Get Reactions for a Message
Flowbot triggers
When a Message Is Posted to a ChannelWhen a File Is Posted to a ChannelWhen a Message Is Posted to a Channel (Webhook)When a Reaction Is Added to a Message (Webhook)When a User Is Mentioned in a ChannelWhen a Message Containing Specified Text Is Posted to a ChannelWhen the Slack App Is Mentioned (Webhook)When Mentioned in a Channel (Multiple Users)When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)When a New Channel Is Created (Webhook)When a Message Is Posted in a Thread (Webhook)When Mentioned in a Channel (Multiple Users & User Groups)When a Message Reaction Is Removed (Webhook)When a Posted Message Is Updated (Webhook)
Flowbot operations
Send Message to ChannelSend Direct MessageGet Member IDs in a ChannelCreate ChannelInvite Members to ChannelGet User Group ListPost Message to ThreadArchive ChannelGet Messages in a ThreadList Public ChannelsRemove a Member from a Private ChannelFind User by Email AddressGet User InfoGet a Specific MessageGet Message LinkDelete MessageGet Users in a User GroupGet Reactions for a MessageCreate a User GroupList Channel MessagesSend a Message to a Channel with AttachmentsList Rows in a ListCreate ListUpdate ListGet a Specific List RowRemove List AccessMore inspiration for you
Discover step-by-step guides for automating your work using the apps featured in this workflow!
