When a message is posted on Chatwork, it is automatically generated and replied by Dify's chatbot.

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■Overview

This flow automatically generates and posts a response from Dify's chatbot whenever a new message is posted in a Chatwork room.

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■Recommended for

1. Sales Teams

・Teams that communicate with customers in Chatwork rooms and aim to create business opportunities by utilizing Dify's chatbot

・Teams that want to streamline lead nurturing by automatically responding to customer inquiries

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2. Customer Support Teams

・Teams that handle customer inquiries in Chatwork and are considering using Dify's chatbot for automatic response generation

・Teams that want to quickly and accurately respond to customer inquiries to improve customer satisfaction

・Teams that want to automate responses to frequently asked questions to reduce the burden on operators

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3. Marketing Teams

・Teams that disseminate information about products and services in Chatwork and want to enhance communication with customers using Dify's chatbot

・Teams that want to improve brand image by automatically responding to customer inquiries

・Teams that want to understand customer needs and interests to inform marketing strategies

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■Benefits of Using This Template

・The chatbot can immediately respond to customer inquiries, allowing for prompt service without keeping customers waiting, thereby improving customer satisfaction.

・Automating responses to frequently asked questions and simple inquiries reduces the burden on staff, allowing them to focus on more important tasks.

・You can freely customize notification content and destinations in Chatwork rooms, allowing for flexible adaptation to your company's operations.

・Real-time information sharing in Chatwork and prompt responses to leads contribute to improved customer satisfaction.

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■Notes

・Please integrate both Dify and Chatwork with Yoom.

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About the Apps You Use

Chatwork

Yoom allows you to integrate with Chatwork's API without any coding, enabling the automation of various tasks. You can automatically send messages and files to Chatwork or add tasks to specific rooms. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign to Chatwork.

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Dify

In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.

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