When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.

■Overview

This is a flow where a new conversation created in Intercom triggers a response generated in Dify and notifies Microsoft Teams.

With Yoom, you can easily achieve this flow without any programming, as it allows seamless integration between apps.

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‍■Recommended for

1. Those who use Intercom for customer support

・Customer support departments in companies

2. Those who use Dify in their work

・Those who want to streamline response generation and Microsoft Teams

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■Benefits of using this template

If you are manually handling inquiries in Intercom, there is a risk of delays in responses.
Additionally, creating individual responses to customer inquiries can be time-consuming and may feel cumbersome for each task.

With this flow, when a conversation is created in Intercom, a response is automatically generated in Dify and notified to Microsoft Teams, streamlining the response creation process.
You can proceed with handling based on the response created in Dify, improving work efficiency.

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■Notes

・Please integrate Intercom, Dify, and Chatwork with Yoom.

・For instructions on integrating your Intercom app, please refer to here.

・For instructions on integrating your Dify app, please refer to here.

・Microsoft365 (formerly Office365) has both personal and business plans (Microsoft365 Business), and if you are not subscribed to the business plan, authentication may fail.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.