When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
Launch this workflow to connect
Dify &
Google Chat &
Intercom
!
■Overview
This flow creates a new conversation in Intercom, generates a response with Dify, and notifies Google Chat.
With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between apps.
■Recommended for
1. Those handling inquiries in Intercom
・Customer support representatives who handle inquiries regularly
2. Those using Dify to advance their work
・Those who want to automate response creation with Dify and integrate it with chat tools
■Benefits of using this template
Customer inquiries vary, and creating responses based on conversations made in Intercom can be time-consuming.
Taking time to create responses can lead to decreased productivity and delayed customer support, potentially increasing the burden on representatives.
This flow is suitable for those who wish to efficiently create responses for conversations in Intercom.
With this flow, you can automatically generate responses with Dify from Intercom conversations and notify Google Chat, reducing the time required for response creation.
■Notes
・Please integrate Yoom with Intercom, Dify, and Google Chat respectively.
・For Intercom's My App integration method, please refer to here.
・For Dify's My App integration method, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the link below.
https://intercom.help/yoom/en/articles/6647336
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
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See more
About the Apps
Templates using
Dify
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Templates using
Google Chat
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You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
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Templates using
Intercom
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About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see detailsTemplates
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When a new conversation is created in Intercom, create the response content in Dify and notify Microsoft Teams.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.
If there is an inquiry on HubSpot, create the response content with Dify and notify on Slack.
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If there is an inquiry through Google Forms, create a response with Dify and notify Microsoft Teams.
Google Chat
Yoom allows you to utilize the Google Chat API without any coding. You can send notifications to Google Chat triggered by information from input forms or various events in other SaaS platforms.
see detailsTemplates
This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.
Activate the flow bot at the end of each month to send a notification to Google Chat.
You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.
Add content posted in a specific room on Google Chat to a Google Spreadsheet
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
Add the content submitted in the form to a Google Spreadsheet, then send a notification to Google Chat.
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
see detailsTemplates
This is a flow that adds a note to a Hubspot contact when a new conversation is created in Intercom. It centralizes the management of customer interaction history, improving consistency and efficiency in responses. It eliminates the need for manually adding notes, allowing for efficient information sharing.
When a new conversation is created in Intercom, add a note to the contact in HubSpot.
When a new conversation is created in Intercom, add the conversation information as a task in Asana.
When a new conversation is created in Intercom, this flow adds the conversation information as a task in Asana. By automatically adding Intercom conversation information as Asana tasks, you can manage tasks more quickly.
When a new conversation is created in Intercom, add the conversation information as a task in Asana.
This is a flow where a notification is sent to Slack when a user replies on Intercom. Automatic notifications of customer reply information eliminate the need for manual checks, improving operational efficiency. Integrating Intercom with Slack enhances business transparency.
Notify in Slack when a user replies in Intercom
No-Code API Actions
Executable API actions
Flowbot triggers
When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
When a new conversation is created
When a new conversation is created or updated
When a user creates a new conversation (Webhook Trigger)
When a user replies in a conversation (Webhook Trigger)
When a new company is created (Webhook Trigger)
When a company is updated (Webhook Trigger)
When a contact (lead) is created (Webhook Trigger)
When a contact (lead) is updated (Webhook Trigger)
When a contact (user) is created (Webhook Trigger)
When a contact (user) is updated (Webhook Trigger)
When a contact is deleted (Webhook Trigger)
When a contact (lead) tag is created (Webhook Trigger)
When an event is created (Webhook Trigger)
When a company is deleted (Webhook Trigger)
When a contact (lead) tag is deleted (Webhook Trigger)
Flowbot operations
Send Chat Message
Run Workflow
Upload File (Workflow)
Get dataset list
Get knowledge base tags
Create document from text
Get dataset details
Update Knowledge Base
Send message
Delete space
Create space
Invite members to space
Remove member from space
Invite group to space
Change member role in space
Send message to thread
Reply with quoted message
Update space
Flowbot triggers
There is no action.
Flowbot operations
Send Chat MessageRun WorkflowUpload File (Workflow)Get dataset listGet knowledge base tagsCreate document from textGet dataset detailsUpdate Knowledge Base
Flowbot triggers
When a message is sent to a spaceWhen a message with a mention to the bot is sentWhen a file is posted to a space
Flowbot operations
Send messageDelete spaceCreate spaceInvite members to spaceRemove member from spaceInvite group to spaceChange member role in spaceSend message to threadReply with quoted messageUpdate spaceCreate a direct message spaceSend a message with attachmentsUpload attachmentDownload fileGet message list
Flowbot triggers
When a new conversation is createdWhen a new conversation is created or updatedWhen a user creates a new conversation (Webhook Trigger)When a user replies in a conversation (Webhook Trigger)When a new company is created (Webhook Trigger)When a company is updated (Webhook Trigger)When a contact (lead) is created (Webhook Trigger)When a contact (lead) is updated (Webhook Trigger)When a contact (user) is created (Webhook Trigger)When a contact (user) is updated (Webhook Trigger)When a contact is deleted (Webhook Trigger)When a contact (lead) tag is created (Webhook Trigger)When an event is created (Webhook Trigger)When a company is deleted (Webhook Trigger)When a contact (lead) tag is deleted (Webhook Trigger)When a contact (user) tag is created (Webhook trigger)When a contact (user) tag is deleted (Webhook trigger)When a ticket is created (Webhook trigger)When a ticket's status is updated (Webhook trigger)When a contact (lead) is created or updated (Webhook trigger)When a Contact (User) Is Created or Updated (Webhook Trigger)
Flowbot operations
Reply to conversationCreate ContactGet a contactSearch contactsGet latest message in conversationAdd translated articleUpdate contactDelete contactCreate or update companySearch companiesRetrieve a CompanyCreate or Update TagTag or Untag CompaniesAdd Tag to ContactRemove Tag from ContactDelete tagList contactsCreate conversationList conversationsRetrieve conversationAssign a teammate or team to a conversationList teamsList workspace adminsCreate ticketCreate ticket typeUpdate ticketGet ticketAdd note to contactCreate messageList articlesRetrieve an articleCreate an articleUpdate an articleSend an eventImport a data source via URLSearch articlesSearch ticketsMore inspiration for you
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