When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.
Dify Google Chat Intercom

When a new conversation is created in Intercom, generate a response with Dify and notify in Google Chat.

Yoom's Dify &  Google Chat &  Intercom  are ready to use! Automate tasks instantly—just copy the template!

■Overview

This flow creates a new conversation in Intercom, generates a response with Dify, and notifies Google Chat.

With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between apps.

■Recommended for

1. Those handling inquiries in Intercom

・Customer support representatives who handle inquiries regularly

2. Those using Dify to advance their work

・Those who want to automate response creation with Dify and integrate it with chat tools

■Benefits of using this template

Customer inquiries vary, and creating responses based on conversations made in Intercom can be time-consuming.
Taking time to create responses can lead to decreased productivity and delayed customer support, potentially increasing the burden on representatives.

This flow is suitable for those who wish to efficiently create responses for conversations in Intercom.
With this flow, you can automatically generate responses with Dify from Intercom conversations and notify Google Chat, reducing the time required for response creation.

■Notes

・Please integrate Yoom with Intercom, Dify, and Google Chat respectively.

・For Intercom's My App integration method, please refer to here.

・For Dify's My App integration method, please refer to here.

・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the link below.
https://intercom.help/yoom/ja/articles/6647336

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use
Dify
Dify
Templates using

When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.

When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.

When there is an inquiry through Google Forms, this flow creates a response using Dify and sends a notification to Microsoft Teams. This allows for efficient confirmation of inquiries and creation of responses, enabling timely customer support.
Google Chat
Google Chat
Templates using

This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.

You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.

Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
Intercom
Intercom
Templates using

This is a flow that adds a note to a Hubspot contact when a new conversation is created in Intercom. It centralizes the management of customer interaction history, improving consistency and efficiency in responses. It eliminates the need for manually adding notes, allowing for efficient information sharing.

When a new conversation is created in Intercom, this flow adds the conversation information as a task in Asana. By automatically adding Intercom conversation information as Asana tasks, you can manage tasks more quickly.

This is a flow where a notification is sent to Slack when a user replies on Intercom. Automatic notifications of customer reply information eliminate the need for manual checks, improving operational efficiency. Integrating Intercom with Slack enhances business transparency.
About the apps you use
Dify
In Yoom, it is possible to integrate with Dify's API without any coding. You can send messages to a chatbot created in Dify via API and receive responses from the chatbot. By integrating with chat tools such as Slack, Chatwork, and LINE WORKS, you can use Dify's chatbot directly from these chat tools.
see details
Templates

When a new conversation is created in Intercom, this flow generates a response using Dify and sends a notification to Microsoft Teams. Since you can proceed with handling based on the response created by Dify, it is possible to improve work efficiency.

When there is an inquiry on HubSpot, this flow creates a response using Dify and notifies it on Slack. By using this flow, the speed of customer response is improved. Even if the generated response draft is incorrect, it can be corrected before sending, so there is no risk of reduced response quality due to AI.

When there is an inquiry through Google Forms, this flow creates a response using Dify and sends a notification to Microsoft Teams. This allows for efficient confirmation of inquiries and creation of responses, enabling timely customer support.
Google Chat
Yoom allows you to utilize the Google Chat API without any coding. You can send notifications to Google Chat triggered by information from input forms or various events in other SaaS platforms.
see details
Templates

This is a flow that is triggered at the end of each month to send notifications to Google Chat. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, it can be used for various purposes such as monthly invoice issuance processing, aggregation processing to Google Sheets, or regular data backup processing.

You can add content posted in a specific room on Google Chat to a Google Spreadsheet. Since the content posted on Google Chat can be automatically added to a Google Spreadsheet, you can improve work efficiency.

Create a system that adds the inquiry details entered in the form to a Google Spreadsheet and simultaneously notifies Google Chat. You can automate information management by adding the form contents to a designated Google Spreadsheet that you regularly use. Additionally, by notifying Google Chat of the responses to the form and the addition to the Google Spreadsheet, it is possible to consistently accumulate and share information.
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
see details
Templates

This is a flow that adds a note to a Hubspot contact when a new conversation is created in Intercom. It centralizes the management of customer interaction history, improving consistency and efficiency in responses. It eliminates the need for manually adding notes, allowing for efficient information sharing.

When a new conversation is created in Intercom, this flow adds the conversation information as a task in Asana. By automatically adding Intercom conversation information as Asana tasks, you can manage tasks more quickly.

This is a flow where a notification is sent to Slack when a user replies on Intercom. Automatic notifications of customer reply information eliminate the need for manual checks, improving operational efficiency. Integrating Intercom with Slack enhances business transparency.
Templates
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Flowbot triggers
    When a message is sent to a space
    When a message with a mention to the bot is sent
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Flowbot operations
    Send a message
    Delete a space
    Create a space
    Invite a member to a space
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    Change a member's role in a space
    Send a message to a thread
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    Update space
    Create a direct message space
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Flowbot triggers
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    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
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    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
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    Tag or untag companies
    Add a tag to a contact
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    Create conversation
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    Assign a conversation to an admin or team
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