■Overview
This flow creates a new conversation in Intercom, generates a response with Dify, and notifies Google Chat.
With Yoom, you can easily achieve this flow without any programming, enabling seamless integration between apps.
■Recommended for
1. Those handling inquiries in Intercom
・Customer support representatives who handle inquiries regularly
2. Those using Dify to advance their work
・Those who want to automate response creation with Dify and integrate it with chat tools
■Benefits of using this template
Customer inquiries vary, and creating responses based on conversations made in Intercom can be time-consuming.
Taking time to create responses can lead to decreased productivity and delayed customer support, potentially increasing the burden on representatives.
This flow is suitable for those who wish to efficiently create responses for conversations in Intercom.
With this flow, you can automatically generate responses with Dify from Intercom conversations and notify Google Chat, reducing the time required for response creation.
■Notes
・Please integrate Yoom with Intercom, Dify, and Google Chat respectively.
・For Intercom's My App integration method, please refer to here.
・For Dify's My App integration method, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to the link below.
https://intercom.help/yoom/ja/articles/6647336
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.



When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
When a new conversation is created
When a new conversation is created or updated
When a user creates a new conversation (Webhook Trigger)
When a user replies in a conversation (Webhook Trigger)
When a new company is created (Webhook Trigger)
When a company is updated (Webhook Trigger)
When a contact (lead) is created (Webhook Trigger)
When a contact (lead) is updated (Webhook Trigger)
When a contact (user) is created (Webhook Trigger)
When a contact (user) is updated (Webhook Trigger)
When a contact is deleted (Webhook Trigger)
When a contact (lead) tag is created (Webhook Trigger)
When an event is created (Webhook Trigger)
When a company is deleted (Webhook Trigger)
When a contact (lead) tag is deleted (Webhook Trigger)
Send Chat Message
Run Workflow
Upload File (Workflow)
List datasets
Get knowledge base tags
Create document from text
Get dataset details
Send a message
Delete a space
Create a space
Invite a member to a space
Remove member from space
Invite a group to a space
Change a member's role in a space
Send a message to a thread
Reply quoting a message
Update space
Create a direct message space
Send Chat Message
Run Workflow
Upload File (Workflow)
List datasets
Get knowledge base tags
Create document from text
Get dataset details
When a message is sent to a space
When a message with a mention to the bot is sent
When a file is posted to a space
Send a message
Delete a space
Create a space
Invite a member to a space
Remove member from space
Invite a group to a space
Change a member's role in a space
Send a message to a thread
Reply quoting a message
Update space
Create a direct message space
Send a message with an attachment
Upload an attachment
When a new conversation is created
When a new conversation is created or updated
When a user creates a new conversation (Webhook Trigger)
When a user replies in a conversation (Webhook Trigger)
When a new company is created (Webhook Trigger)
When a company is updated (Webhook Trigger)
When a contact (lead) is created (Webhook Trigger)
When a contact (lead) is updated (Webhook Trigger)
When a contact (user) is created (Webhook Trigger)
When a contact (user) is updated (Webhook Trigger)
When a contact is deleted (Webhook Trigger)
When a contact (lead) tag is created (Webhook Trigger)
When an event is created (Webhook Trigger)
When a company is deleted (Webhook Trigger)
When a contact (lead) tag is deleted (Webhook Trigger)
When a contact (user) tag is created (Webhook trigger)
When a contact (user) tag is deleted (Webhook trigger)
When a ticket is created (Webhook trigger)
When a ticket's status is updated (Webhook trigger)
When a contact (lead) is created or updated (Webhook trigger)
Reply to Conversation
Create Contact
Get Contact
Search Contacts
Get Latest Message in Conversation
Add article translation
Update contact
Delete contact
Create or update company
Search companies
Retrieve a company
Create or update a tag
Tag or untag companies
Add a tag to a contact
Remove a tag from a contact
Delete tag
List contacts
Create conversation
List conversations
Get conversation
Assign a conversation to an admin or team
Get team list
Get workspace admin list
Create ticket
Create ticket type
Update Ticket
Get Ticket
Add Note to Contact
Create Message
List Articles
Retrieve article
Create article
Update article
Send event
Import a data source via URL
Search Help Center articles