When a bug report is posted in Slack, an AI worker analyzes it, creates a ticket in Jira Software, and sends a notification
When a bug report is posted in Slack, an AI worker analyzes it, creates a ticket in Jira Software, and sends a notification
Launch this workflow to connect
Jira Software &
Slack
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■Overview
Are you struggling with the initial response to bug reports submitted in Slack? Reviewing information and manually entering it into project management tools is time-consuming, and delays can pose significant risks. With this workflow, an AI worker analyzes bug reports from Slack and automatically creates tickets in Jira Software. Reduce manual effort and streamline issue resolution.
■Who Should Use This Template
- Engineers who spend significant time every day transferring bug reports received in Slack to Jira Software
- Project managers who want to efficiently identify and prioritize urgent issues among numerous bug reports
- Customer support representatives who want to automate the process from reviewing reports to creating tickets and minimize missed or delayed responses
■Benefits of This Template
- AI analyzes posts in Slack and automatically creates tickets in Jira Software, preventing manual data-entry errors and speeding up the start of issue resolution.
- AI automatically determines urgency and the area responsible, reducing the workload for the initial response team and creating an environment where they can focus on development and customer support.
■How the Flowbot Works
- First, connect Slack and Jira Software to Yoom.
- Next, set the Slack “When a message is posted to a channel (Webhook)” action as the trigger.
- Finally, create a manual (set of instructions) for the AI worker to analyze the report, determine its urgency and area of responsibility, and create a ticket.
※ “Trigger”: An action that starts the flow. “Operation”: An action that performs processing within the flow after the trigger starts.
■Customization Options
■Customization Options
- In the Slack trigger settings, specify the ID of the channel used to receive bug reports.
- By adjusting the AI worker’s manual (instructions), you can define your organization’s criteria for determining urgency, as well as detailed project and component assignments.
- Customize the fields of tickets created in Jira Software, such as the summary, description, and labels, to match your organization’s operational rules.
■Notes
- Connect both Slack and Jira Software to Yoom. The tools (apps) used within the AI worker must also be connected through My Apps.
- For basic AI worker setup, see [AI Worker] Basic Setup Guide.
- The number of concurrent AI worker executions, the number of AI workers you can create, and the AI models available to you vary depending on your plan.
- The apps and operations available within AI workers are subject to the same usage restrictions as Flowbots.
- Please note that AI workers consume tasks during test runs just as they do during production runs. For details, see [AI Worker] How Task Execution Counts Are Calculated.
- AI workers are more likely to process tasks appropriately when their manuals are configured in detail. For details, see [AI Worker] How to Create a Manual.
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See more
About the Apps
Templates using
Jira Software
This is a flow for creating issues in Jira Software using responses submitted through Google Forms. By utilizing this flow, you can automatically add issues to Jira Software based on the form responses. It is effective in preventing tasks from being overlooked.
This is a flow for creating issues in Jira Software using the responses provided in HubSpot. By using this flow, you can automatically add issues to Jira Software based on form content. It is effective in preventing tasks from being overlooked.
This is a flow bot that automatically notifies Slack of board information when an issue is created in Jira Software. Please use it when you want to keep track of board information added to Jira Software on Slack.
Templates using
Slack
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
About the apps you use
Jira Software
Yoom allows you to utilize the Jira Software API without any code. For example, you can automatically register tasks and bugs via the API. By integrating with Github, you can easily synchronize Github issues with Jira.
see detailsTemplates
This is a flow for creating issues in Jira Software using responses submitted through Google Forms. By utilizing this flow, you can automatically add issues to Jira Software based on the form responses. It is effective in preventing tasks from being overlooked.
Create an issue in Jira Software using the responses submitted in Google Forms.
This is a flow for creating issues in Jira Software using the responses provided in HubSpot. By using this flow, you can automatically add issues to Jira Software based on form content. It is effective in preventing tasks from being overlooked.
Create an issue in Jira Software using the content answered in HubSpot.
This is a flow bot that automatically notifies Slack of board information when an issue is created in Jira Software. Please use it when you want to keep track of board information added to Jira Software on Slack.
Get board information from Jira Software and notify Slack
Slack
Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.
see detailsTemplates
This is a flow bot that automatically activates at the end of each month and sends notifications via Slack. This flow bot can perform various automated processes through the flows added after the branch on the right side. For example, you can use it for various purposes such as monthly invoice issuance, aggregation processing to spreadsheets, or regular data backup processing.
Activate the flow bot at the end of each month and notify Slack.
This is a business workflow that automatically adds content posted in a Slack channel as comments to tasks in Wrike. This reduces manual task updates and improves project management efficiency.
Add a comment to a Wrike task when a post is made in a Slack channel.
When an inquiry comes to Slack, it is registered in Google Sheets. By integrating Slack and Google Sheets, you can eliminate the hassle of operating individual apps and repeatedly entering data, allowing for smoother business operations. Records can be easily added to Google Sheets automatically, preventing any omissions or leaks in information management.
Add inquiry content from Slack to Google Sheets
No-Code API Actions
Executable API actions
Flowbot triggers
When an Issue Is Created
When an Issue Is Created or Updated
When a Message Is Posted to a Channel
When a File Is Posted to a Channel
When a Message Is Posted to a Channel (Webhook)
When a Reaction Is Added to a Message (Webhook)
When a User Is Mentioned in a Channel
When a Message Containing Specified Text Is Posted to a Channel
When the Slack App Is Mentioned (Webhook)
When Mentioned in a Channel (Multiple Users)
When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
When a New Channel Is Created (Webhook)
When a Message Is Posted in a Thread (Webhook)
When Mentioned in a Channel (Multiple Users & User Groups)
When a Message Reaction Is Removed (Webhook)
When a Posted Message Is Updated (Webhook)
Flowbot operations
Get List of Boards
Get Board Details
Create Issue in Epic
Create Bug
Get Issue
Create Issue
Get List of Issues in a Specific Board
Update Issue
Search Issues
Get Issue Types
Attach Files to Issue
Send Message to Channel
Send Direct Message
Get Member IDs in a Channel
Create Channel
Invite Members to Channel
Get User Group List
Post Message to Thread
Flowbot triggers
When an Issue Is CreatedWhen an Issue Is Created or Updated
Flowbot operations
Get List of BoardsGet Board DetailsCreate Issue in EpicCreate BugGet IssueCreate IssueGet List of Issues in a Specific BoardUpdate IssueSearch IssuesGet Issue TypesAttach Files to Issue
Flowbot triggers
When a Message Is Posted to a ChannelWhen a File Is Posted to a ChannelWhen a Message Is Posted to a Channel (Webhook)When a Reaction Is Added to a Message (Webhook)When a User Is Mentioned in a ChannelWhen a Message Containing Specified Text Is Posted to a ChannelWhen the Slack App Is Mentioned (Webhook)When Mentioned in a Channel (Multiple Users)When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)When a New Channel Is Created (Webhook)When a Message Is Posted in a Thread (Webhook)When Mentioned in a Channel (Multiple Users & User Groups)When a Message Reaction Is Removed (Webhook)When a Posted Message Is Updated (Webhook)
Flowbot operations
Send Message to ChannelSend Direct MessageGet Member IDs in a ChannelCreate ChannelInvite Members to ChannelGet User Group ListPost Message to ThreadArchive ChannelGet Messages in a ThreadList Public ChannelsRemove a Member from a Private ChannelFind User by Email AddressGet User InfoGet a Specific MessageGet Message LinkDelete MessageGet Users in a User GroupGet Reactions for a MessageCreate a User GroupList Channel MessagesSend a Message to a Channel with AttachmentsList Rows in a ListCreate ListUpdate ListGet a Specific List RowRemove List AccessMore inspiration for you
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