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Google Sheets Slack
Analyze past inquiries with an AI worker each week, create FAQ drafts, and notify the owner in Slack
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Google Sheets Slack

Analyze past inquiries with an AI worker each week, create FAQ drafts, and notify the owner in Slack

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■Overview
Do you find it time-consuming to review customer inquiries accumulated each week and update your FAQ? Manually identifying frequently asked questions from a large volume of inquiry data and compiling draft answers requires significant time and effort. With this workflow, an AI worker automatically analyzes past inquiries every Monday and creates an FAQ draft. Customer support representatives only need to review and refine the AI-generated content, helping accelerate knowledge sharing and improve the quality of customer support.

■Who is this template for?
  • Customer support representatives who spend significant time reviewing weekly inquiries and updating FAQs
  • Team leaders whose teams have accumulated past inquiry data but are struggling to keep up with trend analysis and knowledge management
  • Business leaders who want to streamline customer support operations with AI and improve customer satisfaction

■Benefits of this template
  • AI automatically analyzes past inquiries and creates FAQ drafts, reducing the time spent on analysis and documentation.
  • Regularly visualizing trends in frequently asked questions helps prevent missed FAQ updates and facilitates knowledge sharing across the team.

■Flowbot workflow
  1. First, connect Google Sheets and Slack with Yoom.
  2. Next, configure the schedule trigger to start the workflow every Monday at 10:00 AM.
  3. Then, use the AI worker to create a manual for analyzing past inquiries and creating an FAQ draft, and set Google Sheets' “Retrieve multiple records” action and Slack's “Send a message to a channel” action as the tools to use.
※“Trigger”: An action that starts a workflow. “Operation”: An action that performs processing within a workflow after the trigger starts.

■Customization options
  • In the Google Sheets settings, specify the sheet containing the inquiry data and the data range to retrieve based on your organization's data management practices.
  • Adjust the instructions (prompt) for the AI worker to analyze specific product categories or create drafts in a specific tone and manner.
  • Set the Slack notification destination to match your operations, such as a shared CS team channel or a direct message to the person in charge.

■Notes
  • Connect both Google Sheets and Slack with Yoom. The apps used within the AI worker must also be connected through My Apps.
  • For the basic AI worker setup, see “[AI Worker] How to Configure the Basic Settings”.
  • The number of simultaneous AI worker executions, the number of AI workers you can create, and the AI models available depend on your current plan.
  • The apps and operations available within the AI worker are subject to the same usage limits as Flowbot.
  • Please note that the AI worker consumes tasks during test runs in the same way as during production runs. For details, see “[AI Worker] How Task Execution Counts Are Calculated”.
  • Setting up detailed manuals makes it easier for the AI worker to perform the appropriate processing. For details, see “[AI Worker] How to Create a Manual”.
  • Please note that retrieving more than 20 items of large-volume data or running loop processes within the AI worker may consume a significant number of tasks.
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Google Sheets
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About the apps you use
Google Sheets
At Yoom, you can utilize the Google Sheets API without any coding. By integrating Sheets with Yoom, you can automate data entry into spreadsheets and automatically create documents based on spreadsheet templates. Additionally, you can sync spreadsheet information with Yoom's database for various applications.
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No-Code API Actions
Executable API actions
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Google Sheets
Slack
Flowbot triggers
    When a Row Is Added
    When a Row Is Updated
    When a Message Is Posted to a Channel
    When a File Is Posted to a Channel
    When a Message Is Posted to a Channel (Webhook)
    When a Reaction Is Added to a Message (Webhook)
    When a User Is Mentioned in a Channel
    When a Message Containing Specified Text Is Posted to a Channel
    When the Slack App Is Mentioned (Webhook)
    When Mentioned in a Channel (Multiple Users)
    When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
    When a New Channel Is Created (Webhook)
    When a Message Is Posted in a Thread (Webhook)
    When Mentioned in a Channel (Multiple Users & User Groups)
    When a Message Reaction Is Removed (Webhook)
    When a Posted Message Is Updated (Webhook)
Flowbot operations
    Set a Value in a Cell
    Get Values
    Clear Values
    Create a New Spreadsheet
    Copy a Sheet (Tab)
    Add a New Sheet (Tab)
    Delete Sheet (Tab)
    Replace Values
    Update Sheet Name
    Delete Rows
    Get Spreadsheet Info
    Get Sheet Names
    Apply a Formula to a Range
    Enter Values in a Range
    Embed an Image in a Cell
    Sort by Specific Column
    Hide a Sheet
    Add a Note to the Specified Cells
    Insert Columns
    Delete Columns
    Write Values to Multiple Columns
    Add Rows
    Send Message to Channel
    Send Direct Message
    Get Member IDs in a Channel
    Create Channel
    Invite Members to Channel
    Get User Group List
    Post Message to Thread
    Archive Channel
    Get Messages in a Thread
    List Public Channels
    Remove a Member from a Private Channel
    Find User by Email Address
    Get User Info
    Get a Specific Message
    Get Message Link
    Delete Message
    Get Users in a User Group
    Get Reactions for a Message
    Create a User Group
    List Channel Messages
    Send a Message to a Channel with Attachments
    List Rows in a List
    Create List
    Update List
    Get a Specific List Row
    Remove List Access
Flowbot triggers
    When a Row Is Added
    When a Row Is Updated
Flowbot operations
    Set a Value in a Cell
    Get Values
    Clear Values
    Create a New Spreadsheet
    Copy a Sheet (Tab)
    Add a New Sheet (Tab)
    Delete Sheet (Tab)
    Replace Values
    Update Sheet Name
    Delete Rows
    Get Spreadsheet Info
    Get Sheet Names
    Apply a Formula to a Range
    Enter Values in a Range
    Embed an Image in a Cell
    Sort by Specific Column
    Hide a Sheet
    Add a Note to the Specified Cells
    Insert Columns
    Delete Columns
    Write Values to Multiple Columns
    Add Rows
Flowbot triggers
    When a Message Is Posted to a Channel
    When a File Is Posted to a Channel
    When a Message Is Posted to a Channel (Webhook)
    When a Reaction Is Added to a Message (Webhook)
    When a User Is Mentioned in a Channel
    When a Message Containing Specified Text Is Posted to a Channel
    When the Slack App Is Mentioned (Webhook)
    When Mentioned in a Channel (Multiple Users)
    When a Message Containing Specified Text Is Posted to a Channel (Regular Expression)
    When a New Channel Is Created (Webhook)
    When a Message Is Posted in a Thread (Webhook)
    When Mentioned in a Channel (Multiple Users & User Groups)
    When a Message Reaction Is Removed (Webhook)
    When a Posted Message Is Updated (Webhook)
Flowbot operations
    Send Message to Channel
    Send Direct Message
    Get Member IDs in a Channel
    Create Channel
    Invite Members to Channel
    Get User Group List
    Post Message to Thread
    Archive Channel
    Get Messages in a Thread
    List Public Channels
    Remove a Member from a Private Channel
    Find User by Email Address
    Get User Info
    Get a Specific Message
    Get Message Link
    Delete Message
    Get Users in a User Group
    Get Reactions for a Message
    Create a User Group
    List Channel Messages
    Send a Message to a Channel with Attachments
    List Rows in a List
    Create List
    Update List
    Get a Specific List Row
    Remove List Access
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