Create Freshdesk tickets from Google Forms responses
Create Freshdesk tickets from Google Forms responses
Launch this workflow to connect
Freshdesk &
Google Forms
!
■Overview
Are you manually transferring inquiries and requests submitted through Google Forms to Freshdesk? This task is not only time-consuming but can also lead to data entry errors and missed responses. With this workflow, a ticket is automatically created in Freshdesk when a response is submitted through Google Forms. Automating the integration between Freshdesk and your form helps speed up initial customer support responses and improve service quality.
■Who Should Use This Template
- Support teams that manage inquiries received through Google Forms in Freshdesk
- Those who spend too much time manually transferring data and struggle to focus on their core tasks
- Team leaders who want to eliminate human error and improve response quality by integrating Freshdesk with their forms
■Benefits of Using This Template
- Tickets are created automatically when a response is submitted through Google Forms, reducing the time previously spent on manual work.
- Eliminating manual data entry helps reduce the risk of human error, such as input mistakes and missed responses.
■Flowbot Steps
- First, connect Google Forms and Freshdesk to Yoom.
- Next, select Google Forms as the trigger, set the action to “When a response is submitted to the form,” and specify the form to use.
- Finally, set Freshdesk’s “Create a ticket” action as the operation and map the form responses to automatically create tickets.
※“Trigger”: An action that starts the flow. “Operation”: An action that performs processing within the flow after the trigger starts.
■Customization Options
■Customization Options
- When creating a ticket in Freshdesk, you can enter fixed text in fields such as the subject and details, or dynamically insert the responses from the trigger, Google Forms, as variables.
- For example, you can automatically use the response to the form’s “Subject” field as the ticket subject and the “Inquiry details” response as the ticket description, allowing you to configure the workflow to suit your operations.
■Notes
- Connect Google Forms and Freshdesk to Yoom.
- You can choose a trigger interval of 5, 10, 15, 30, or 60 minutes.
- Please note that the shortest available trigger interval varies by plan.
- For details on how to retrieve response data when using Google Forms as the trigger, see “How to Retrieve Response Data with the Google Forms Trigger”.
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About the Apps
Templates using
Freshdesk
Automatically create Freshdesk tickets from Yoom form submissions. Eliminate manual data entry and missed requests, reduce inquiry handling time, improve response quality, and streamline operations.
Google Forms
Related apps
Templates using
Google Forms
When there is a response to a Google Form, the flow is to register the response in a Google Spreadsheet. Normally, when a response is submitted to a Google Form, the data is added to a specified Google Spreadsheet. However, in this flow, it is possible to add data to any specified Google Spreadsheet without complex settings in Google App Script. Additionally, it saves the effort of repeatedly entering data, allowing work to proceed smoothly, and records can be easily added to the Google Spreadsheet automatically, eliminating any gaps or omissions in information management.
This is a business workflow that automatically adds Google Form responses to Notion and sends event information via Gmail. This streamlines data management and information dissemination, making event operations more efficient.
Add a Google Calendar event and send an email based on responses from a Google Forms reservation form.
When a response is submitted to a Google Form, an event is added to Google Calendar and an email is sent. This flow allows for seamless automation from adding the event to sending the email, using only the form responses.
About the apps you use
Freshdesk
Yoom allows you to integrate with Freshdesk's API without any code, enabling you to automate operations on Freshdesk via the API. For example, you can send notifications to chat tools like Slack or Teams when a ticket is created in Freshdesk, or automatically sync Freshdesk ticket information with CRMs like Salesforce or HubSpot.
see detailsTemplates
Automatically create Freshdesk tickets from Yoom form submissions. Eliminate manual data entry and missed requests, reduce inquiry handling time, improve response quality, and streamline operations.
Create Freshdesk tickets from form responses
Google Forms
Yoom allows you to integrate with Google Forms API without any code, enabling you to automate various tasks. For example, you can notify Slack or Chatwork of information submitted via Google Forms, or automatically store information in CRMs like kintone or Salesforce.
see detailsTemplates
When there is a response to a Google Form, the flow is to register the response in a Google Spreadsheet. Normally, when a response is submitted to a Google Form, the data is added to a specified Google Spreadsheet. However, in this flow, it is possible to add data to any specified Google Spreadsheet without complex settings in Google App Script. Additionally, it saves the effort of repeatedly entering data, allowing work to proceed smoothly, and records can be easily added to the Google Spreadsheet automatically, eliminating any gaps or omissions in information management.
Add Google Form responses to Google Sheets
This is a business workflow that automatically adds Google Form responses to Notion and sends event information via Gmail. This streamlines data management and information dissemination, making event operations more efficient.
Add Google Form responses to Notion and send event information via Gmail.
Add a Google Calendar event and send an email based on responses from a Google Forms reservation form.
When a response is submitted to a Google Form, an event is added to Google Calendar and an email is sent. This flow allows for seamless automation from adding the event to sending the email, using only the form responses.
Add a Google Calendar event and send an email based on responses from a Google Forms reservation form.
No-Code API Actions
Executable API actions
Flowbot triggers
When a Ticket Is Created
When a Ticket Is Updated
When a Contact Is Created or Updated
When a Company Is Created or Updated
When a Form Response Is Submitted
Flowbot operations
Get Ticket
Create Ticket
Update Ticket
Delete Ticket
Create Contact
Update Contact
Search Contact
Delete Contact
Get Contact
Create Company
Update Company
Get Company
Search Company
Delete Company
Reply to Ticket
Add Note to Ticket
Get List of Conversations for Specific Ticket
Get Latest Conversation for Specific Ticket
Flowbot triggers
When a Ticket Is CreatedWhen a Ticket Is UpdatedWhen a Contact Is Created or UpdatedWhen a Company Is Created or Updated
Flowbot operations
Get TicketCreate TicketUpdate TicketDelete TicketCreate ContactUpdate ContactSearch ContactDelete ContactGet ContactCreate CompanyUpdate CompanyGet CompanySearch CompanyDelete CompanyReply to TicketAdd Note to TicketGet List of Conversations for Specific TicketGet Latest Conversation for Specific Ticket
Flowbot triggers
When a Form Response Is Submitted
Flowbot operations
Get Response ListRetrieve a Specific ResponseGet Response List (Specify Response Period)Get Form QuestionsUpdate Form Title and DescriptionUpdate Question Titles and DescriptionsCreate a New FormUpdate Form Visibility SettingsAdd a Short/paragraph Question (Title and Description)Add a Choice Question (Radio, Checkbox, or Dropdown)Add a Grid Question (Multiple-choice Grid / Checkbox Grid)Add a Question Title and Description (Date/Time)Add a Question Title and Description (Linear Scale)Add a Question Title and Description (Image + Text)Add a Question Title and Description (Image + Choice)Add a Question Title and Description (Choices with Images)More inspiration for you
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