When a ticket is created in Freshdesk, translate it and save to Google Sheets.
When a ticket is created in Freshdesk, translate it and save to Google Sheets.
Launch this workflow to connect
Freshdesk &
Google Sheets
!
■Overview
As multilingual inquiries from overseas grow, is it becoming time-consuming to understand and record them?
Manual translation and data entry are time-consuming and error-prone. This workflow automatically translates new Freshdesk tickets with AI and saves the results to a specified Google Sheets. It streamlines multilingual inquiry management and helps you respond faster.
Manual translation and data entry are time-consuming and error-prone. This workflow automatically translates new Freshdesk tickets with AI and saves the results to a specified Google Sheets. It streamlines multilingual inquiry management and helps you respond faster.
■Who this template is for
- People who manage multilingual inquiries from overseas in Freshdesk
- Those who want to leverage AI auto-translation to streamline support operations
- Those who currently translate and copy inquiry content manually and see it as a challenge
■Benefits of using this template
- Automate the entire flow—from AI translation triggered by Freshdesk ticket creation to saving in Google Sheets—to reduce manual work.
- Prevent human errors such as inconsistent manual translations and copy/paste mistakes or omissions in spreadsheets, improving the quality of inquiry management.
■Workflow steps
- First, connect Freshdesk and Google Sheets to Yoom
- Next, in the trigger, select Freshdesk and set the action to 「When a ticket is created」
- Next, in an operation, set Freshdesk’s 「Get ticket details」 action to fetch detailed information for the ticket detected by the trigger
- Next, in an operation, choose the AI function 「Translate (Generate text)」 and translate the ticket content retrieved in the previous step
- Finally, in an operation, set Google Sheets’ 「Add record」 action and append the translated text to the specified sheet
※「trigger」：the action that starts the flow、「operation」：the action that runs within the flow after the trigger fires
■Customization points for this workflow
■Customization points for this workflow
- In each Freshdesk action, specify your domain and the ticket ID you want to retrieve as needed.
- In the AI function 「Translate (Generate text)」, freely configure the source text (e.g., the ticket subject and body fetched from Freshdesk), the target language, and the AI model used for translation.
- When adding a record to Google Sheets, choose the destination spreadsheet, sheet name, and the columns to write to.
■Important notes
- Connect Yoom with both Freshdesk and Google Sheets.
- You can set the trigger polling interval to 5, 10, 15, 30, or 60 minutes.
- The minimum polling interval varies by plan.
- Functions used within Google Sheets actions such as 「Add record」, 「Set value to cell」, 「Set values to range」, and 「Repeat formula」 are not covered by Yoom support.
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About the apps you use
Freshdesk
Yoom allows you to integrate with Freshdesk's API without any code, enabling you to automate operations on Freshdesk via the API. For example, you can send notifications to chat tools like Slack or Teams when a ticket is created in Freshdesk, or automatically sync Freshdesk ticket information with CRMs like Salesforce or HubSpot.
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No-Code API Actions
Executable API actions
Workflow triggers
When a Ticket Is Created
When a Ticket Is Updated
When a Contact Is Created or Updated
When a Company Is Created or Updated
When a Row Is Added
When a Row Is Updated
Workflow operations
Get Ticket
Create Ticket
Update Ticket
Delete Ticket
Create Contact
Update Contact
Search Contact
Delete Contact
Get Contact
Create Company
Update Company
Get Company
Search Company
Delete Company
Reply to Ticket
Add Note to Ticket
Get List of Conversations for Specific Ticket
Get Latest Conversation for Specific Ticket
Workflow triggers
When a Ticket Is CreatedWhen a Ticket Is UpdatedWhen a Contact Is Created or UpdatedWhen a Company Is Created or Updated
Workflow operations
Get TicketCreate TicketUpdate TicketDelete TicketCreate ContactUpdate ContactSearch ContactDelete ContactGet ContactCreate CompanyUpdate CompanyGet CompanySearch CompanyDelete CompanyReply to TicketAdd Note to TicketGet List of Conversations for Specific TicketGet Latest Conversation for Specific Ticket
Workflow triggers
When a Row Is AddedWhen a Row Is Updated
Workflow operations
Set a Value in a CellGet ValuesClear ValuesCreate a New SpreadsheetCopy a Sheet (Tab)Add a New Sheet (Tab)Delete Sheet (Tab)Replace ValuesUpdate Sheet NameDelete RowsGet Spreadsheet InfoGet Sheet NamesApply a Formula to a RangeEnter Values in a RangeEmbed an Image in a CellSort by Specific ColumnHide a SheetAdd a Note to the Specified CellsInsert ColumnsDelete ColumnsWrite Values to Multiple ColumnsAdd RowsMore inspiration for you
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