Create a ticket in Zendesk when a specific email is received in Gmail

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■Overview

This flow creates a ticket in Zendesk when a specific email is received in Gmail.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.

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‍■Recommended for

1. Those who use Gmail for business

・Those who spend a lot of human resources on checking and sorting emails

・Those who experience missed or delayed email responses and want to improve customer satisfaction

2. Those who use Zendesk for sales or customer support

・Those who want to quickly manage customer inquiries as sales opportunities

・Those aiming to build an efficient customer support system

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■Benefits of using this template

With this flow, when an email with a specific label is received in Gmail, a ticket is automatically created in Zendesk.

Automatic processing based on conditions allows you to smoothly proceed with sales activities and inquiry responses on Zendesk without frequently checking emails.

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■Notes

・Please connect both Gmail and Zendesk with Yoom.

・Zendesk is an app available only on the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are subject to restrictions.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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Zendesk

Templates using

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Gmail

Yoom allows you to integrate with Gmail's API without code and automate email sending from Gmail. You can automatically create and send invoices and contracts via Gmail, or automatically reply to inquiries.

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