Microsoft Teams Zendesk
Create a ticket in Zendesk based on the form content and notify Microsoft Teams.
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Microsoft Teams Zendesk

Create a ticket in Zendesk based on the form content and notify Microsoft Teams.

Yoom's Microsoft Teams ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

The workflow "Create a ticket in Zendesk based on form content and notify Microsoft Teams" reduces the burden of ticket creation tasks.
Since the information of the created ticket is automatically notified, it is also useful for information sharing.

‍

■Recommended for

  • Those who are using Zendesk for customer support
  • Those who are manually creating Zendesk tickets and want to automate the process
  • Those who want to quickly process support requests and improve customer satisfaction
  • Companies using Microsoft Teams as a communication tool
  • Those who want to share information with team members using Microsoft Teams
  • Those who want to create tickets quickly and prevent missed responses

‍

■Benefits of using this template

By integrating Zendesk and Microsoft Teams, you can handle inquiries more smoothly.
Tickets are quickly created in Zendesk based on the content entered in the form, allowing the person in charge to start responding immediately.
This shortens inquiry response time and also leads to improved customer satisfaction.

Furthermore, since notifications are sent to Microsoft Teams, all team members can easily grasp the status of inquiries, enhancing communication efficiency.

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API Actions That can be No-Code
Executable API actions
everything
Microsoft Teams
Zendesk
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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