Create a ticket in Zendesk based on the form content and notify Microsoft Teams.

■Overview

The workflow "Create a ticket in Zendesk based on form content and notify Microsoft Teams" reduces the burden of ticket creation tasks.
Since the information of the created ticket is automatically notified, it is also useful for information sharing.

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■Recommended for

• Those who are using Zendesk for customer support
• Those who are manually creating Zendesk tickets and want to automate the process
• Those who want to quickly process support requests and improve customer satisfaction
• Companies using Microsoft Teams as a communication tool
• Those who want to share information with team members using Microsoft Teams
• Those who want to create tickets quickly and prevent missed responses

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■Benefits of using this template

By integrating Zendesk and Microsoft Teams, you can handle inquiries more smoothly.
Tickets are quickly created in Zendesk based on the content entered in the form, allowing the person in charge to start responding immediately.
This shortens inquiry response time and also leads to improved customer satisfaction.

Furthermore, since notifications are sent to Microsoft Teams, all team members can easily grasp the status of inquiries, enhancing communication efficiency.