When you receive an inquiry email in Outlook, create the response content in Dify and notify Outlook.

■Overview

This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Outlook.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.

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‍■Recommended for

1. Those who use Outlook for business

・Customer support representatives handling inquiries from leads or customers via email

・Internal help desk staff receiving inquiries from employees via email

2. Those who use Dify for business

・Those who want to reduce the time spent on handling inquiries

・Those who want to leverage AI to minimize variations in response quality

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■Benefits of using this template

This flow allows you to create response drafts for inquiries received in Outlook using Dify and notify the responsible person in Outlook.

It reduces the time spent checking inquiry emails and creating responses, thereby alleviating the workload of the responsible person and enabling smooth responses to the inquiry sender.

Additionally, since the response drafts are generated by AI, the risk of variations in response content due to differences in the knowledge and experience of the responsible person is minimized.

Furthermore, you can review the response content before replying to the inquiry sender, allowing for modifications if necessary.

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■Notes

・Please integrate Yoom with both Outlook and Dify.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.

・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest activation interval may vary depending on the plan.