If there is an inquiry through Google Forms, create a response with Dify and notify Microsoft Teams.

■Overview

This is a flow that notifies Microsoft Teams of responses created in Dify when there is an inquiry via Google Forms.

With Yoom, you can easily achieve this flow without any programming, as it allows for seamless integration between apps.

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‍■Recommended for

1. Companies using Google Forms

・Those who collect inquiries from customers using Google Forms

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2. Those using Dify for business

・Those who want to streamline the creation of response content

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■Benefits of using this template

If you are handling customer inquiries with Google Forms, the confirmation process each time can be cumbersome.
Additionally, if there is a time lag in checking, the response to the customer may be delayed, potentially lowering customer satisfaction.

With this flow, when there is an inquiry via Google Forms, the response content is created in Dify and notified to Microsoft Teams, allowing for timely customer response.

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■Notes

・Please integrate Yoom with Google Forms, Dify, and Microsoft Teams.

・For information on how to obtain response content when using Google Forms as a trigger, please refer to the following.
‍https://intercom.help/yoom/en/articles/6807133

・For information on how to integrate Dify with My Apps, please refer to here.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.