Notify Gmail when a ticket is updated in Zendesk

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■Overview
The "Notify Gmail when a ticket is updated in Zendesk" flow is a business workflow that allows the support team to quickly grasp the status of responses and enable prompt action.
When using Zendesk, you might miss updates on tickets. By utilizing this flow, you will receive notifications in Gmail every time a ticket is updated in Zendesk, ensuring you don't miss any important information. It is a system that helps improve work efficiency and information sharing.

■Recommended for

Personnel responsible for customer support using Zendesk
Administrators who want to quickly grasp ticket update information
Team leaders aiming to streamline support operations
Companies looking to enhance information sharing through Gmail notifications
IT personnel who want to improve business workflows by integrating Zendesk and Gmail

■Benefits of using this template

Comprehensive grasp of ticket update information: Changes in Zendesk are automatically notified to Gmail, so there is no worry about missing important information.
Faster operations: Receiving notifications allows for prompt necessary actions.
Improved information sharing: It becomes easier to share the latest ticket status within the team through Gmail.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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