Intercom Microsoft Teams
When a new conversation is created in Intercom, notify Microsoft Teams.
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Intercom Microsoft Teams

When a new conversation is created in Intercom, notify Microsoft Teams.

Launch this workflow to connect Intercom & Microsoft Teams !
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■Overview

This is a flow that notifies Microsoft Teams when a new conversation is created in Intercom.

‍

■Recommended for

1. Those who need to frequently communicate with customers

  • Customer support representatives
  • Sales representatives
  • Support team managers

2. Those who want to reduce manual conversation checks and information sharing, and aim for automation

  • Owners of small and medium-sized enterprises aiming for business automation and efficiency
  • Team leaders who need rapid sharing of customer information

3. Those who use Intercom and Microsoft Teams regularly

  • Users managing customer communication with Intercom
  • Personnel using Microsoft Teams for team communication and information sharing

‍

■Benefits of using this template

・Notifications are sent to Microsoft Teams immediately whenever a new conversation is created, enabling rapid information sharing within the team.

・Customer support and team communication can be centrally managed, enhancing business transparency.

‍

■Notes

‍・Please integrate both Intercom and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.

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About the Apps
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
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No-Code API Actions
Executable API actions
All
Intercom
Microsoft Teams
Flowbot triggers
    When a new conversation is created
    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
    When a company is updated (Webhook Trigger)
    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
    When a contact (user) tag is deleted (Webhook trigger)
    When a ticket is created (Webhook trigger)
    When a ticket's status is updated (Webhook trigger)
    When a contact (lead) is created or updated (Webhook trigger)
    When a Contact (User) Is Created or Updated (Webhook Trigger)
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Reply to conversation
    Create Contact
    Get a contact
    Search contacts
    Get latest message in conversation
    Add Translated Article
    Update contact
    Delete contact
    Create or update company
    Search companies
    Retrieve a company
    Create or update a tag
    Tag or untag companies
    Add a tag to a contact
    Remove a tag from a contact
    Delete tag
    List contacts
    Create conversation
    List conversations
    Get conversation
    Assign a conversation to an admin or team
    Get team list
    Get workspace admin list
    Create ticket
    Create ticket type
    Update Ticket
    Get Ticket
    Add Note to Contact
    Create Message
    List Articles
    Retrieve article
    Create article
    Update article
    Send event
    Import a data source via URL
    Search Help Center articles
    Get teams
    Get team members
    Get channels
    Send message to channel
    Send message to chat
    Get chats
    Create channel
    Send message to channel (mention channel)
    Create event in calendar (deprecated)
    Get user presence
    Reply to a message posted in a channel
    Create an event in a calendar
    Get folder information
    Download file
    Add members to a team
    Get replies to a specific message
    Get messages in a specific channel
    Get user information
Flowbot triggers
    When a new conversation is created
    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
    When a company is updated (Webhook Trigger)
    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
    When a contact (user) tag is deleted (Webhook trigger)
    When a ticket is created (Webhook trigger)
    When a ticket's status is updated (Webhook trigger)
    When a contact (lead) is created or updated (Webhook trigger)
    When a Contact (User) Is Created or Updated (Webhook Trigger)
Flowbot operations
    Reply to conversation
    Create Contact
    Get a contact
    Search contacts
    Get latest message in conversation
    Add Translated Article
    Update contact
    Delete contact
    Create or update company
    Search companies
    Retrieve a company
    Create or update a tag
    Tag or untag companies
    Add a tag to a contact
    Remove a tag from a contact
    Delete tag
    List contacts
    Create conversation
    List conversations
    Get conversation
    Assign a conversation to an admin or team
    Get team list
    Get workspace admin list
    Create ticket
    Create ticket type
    Update Ticket
    Get Ticket
    Add Note to Contact
    Create Message
    List Articles
    Retrieve article
    Create article
    Update article
    Send event
    Import a data source via URL
    Search Help Center articles
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get teams
    Get team members
    Get channels
    Send message to channel
    Send message to chat
    Get chats
    Create channel
    Send message to channel (mention channel)
    Create event in calendar (deprecated)
    Get user presence
    Reply to a message posted in a channel
    Create an event in a calendar
    Get folder information
    Download file
    Add members to a team
    Get replies to a specific message
    Get messages in a specific channel
    Get user information
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Flowbot Database
Terms of use Privacy Policy Security Policy
© Yoom Inc.