When a new conversation is created in Intercom, notify Microsoft Teams.

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  3. When a new conversation is created in Intercom, notify Microsoft Teams.
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■Overview

This is a flow that notifies Microsoft Teams when a new conversation is created in Intercom.

‍

■Recommended for

1. Those who need to frequently communicate with customers

  • Customer support representatives
  • Sales representatives
  • Support team managers

2. Those who want to reduce manual conversation checks and information sharing, and aim for automation

  • Owners of small and medium-sized enterprises aiming for business automation and efficiency
  • Team leaders who need rapid sharing of customer information

3. Those who use Intercom and Microsoft Teams regularly

  • Users managing customer communication with Intercom
  • Personnel using Microsoft Teams for team communication and information sharing

‍

■Benefits of using this template

・Notifications are sent to Microsoft Teams immediately whenever a new conversation is created, enabling rapid information sharing within the team.

・Customer support and team communication can be centrally managed, enhancing business transparency.

‍

■Notes

‍・Please integrate both Intercom and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.

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