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Intercom Slack
Notify in Slack when a user replies in Intercom
Try this template
Intercom Slack

Notify in Slack when a user replies in Intercom

Launch this workflow to connect Intercom & Slack !
Try this template

■Overview

This is a flow that notifies Slack when a user replies on Intercom.

‍

■Recommended for

1. Customer support teams using Intercom

・Those who want to quickly respond by understanding customer replies in real-time

・Those who want to receive reply notifications on Slack to prevent missing any responses

・Those who want to flexibly set Slack notification destinations based on customer replies

‍

2. Members who want to understand the status of Intercom replies

・Those who want to grasp the status of customer inquiries and understand the overall team response status

・Those who want to receive notifications of replies from important customers on Slack and respond promptly

‍

■Benefits of using this template

・By integrating Intercom and Slack, you can centrally manage customer support and team communication, enhancing the transparency of operations.

・Automatic notifications of customer reply information eliminate the need for manual confirmation work, improving operational efficiency.

‍

■Notes

‍・Please integrate both Intercom and Slack with Yoom.

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About the Apps
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
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Intercom
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Slack
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Intercom
Intercom
×
Slack
Slack
– See what else you can do.
About the apps you use
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
see details
Templates
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This is a flow that adds a note to a Hubspot contact when a new conversation is created in Intercom. It centralizes the management of customer interaction history, improving consistency and efficiency in responses. It eliminates the need for manually adding notes, allowing for efficient information sharing.
View details Try it
When a new conversation is created in Intercom, add a note to the contact in HubSpot.
When a new conversation is created in Intercom, add the conversation information as a task in Asana.
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When a new conversation is created in Intercom, this flow adds the conversation information as a task in Asana. By automatically adding Intercom conversation information as Asana tasks, you can manage tasks more quickly.
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When a new conversation is created in Intercom, add the conversation information as a task in Asana.
When a new conversation is created in Intercom, add the conversation information as a task in GitHub.
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When a new conversation is created in Intercom, add the conversation information as a task in GitHub.
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Intercom
Intercom
×
Slack
Slack
– See what you can do.
No-Code API Actions
Executable API actions
All
Intercom
Slack
Flowbot triggers
    When a new conversation is created
    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
    When a company is updated (Webhook Trigger)
    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
    When a contact (user) tag is deleted (Webhook trigger)
    When a ticket is created (Webhook trigger)
    When a ticket's status is updated (Webhook trigger)
    When a contact (lead) is created or updated (Webhook trigger)
    When a Contact (User) Is Created or Updated (Webhook Trigger)
    When a message is posted to a channel
    When a file is posted to a channel
    When a message is posted to a channel (Webhook)
    When a reaction is added to a message (Webhook)
    When a user is mentioned in a channel
    When a message containing specified text is posted to a channel
    When your Slack app is mentioned (Webhook)
    When mentioned in a channel (multiple users)
    When a message containing specified text is posted to a channel (Regular expression)
    When a new channel is created (Webhook)
    When a message is posted in a thread (Webhook)
    When mentioned in a channel (multiple users & user groups)
    When a reaction is removed from a message (Webhook)
Flowbot operations
    Reply to conversation
    Create Contact
    Get a contact
    Search contacts
    Get latest message in conversation
    Add translated article
    Update contact
    Delete contact
    Create or update company
    Search companies
    Retrieve a Company
    Create or Update Tag
    Tag or Untag Companies
    Add Tag to Contact
    Remove Tag from Contact
    Delete tag
    List contacts
    Create conversation
    List conversations
    Retrieve conversation
    Assign a teammate or team to a conversation
    List teams
    List workspace admins
    Create ticket
    Create ticket type
    Update ticket
    Get ticket
    Add note to contact
    Create message
    List articles
    Retrieve an article
    Create an article
    Update an article
    Send an event
    Import a data source via URL
    Search articles
    Search tickets
    Send message to channel
    Send direct message
    Get member IDs in a channel
    Create channel
    Invite members to channel
    Get user group list
    Post message to thread
    Archive channel
    Get messages in a thread
    List public channels
    Remove a member from a private channel
    Find user by email address
    Get user info
    Get a specific message
    Get message link
    Delete message
    Get users in a user group
    Get reactions for a message
    Create a user group
    List channel messages
    Send a message to a channel with attachments
    List rows in a list
    Create list
    Update list
    Get a specific list row
    Remove list access
Flowbot triggers
    When a new conversation is created
    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
    When a company is updated (Webhook Trigger)
    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
    When a contact (user) tag is deleted (Webhook trigger)
    When a ticket is created (Webhook trigger)
    When a ticket's status is updated (Webhook trigger)
    When a contact (lead) is created or updated (Webhook trigger)
    When a Contact (User) Is Created or Updated (Webhook Trigger)
Flowbot operations
    Reply to conversation
    Create Contact
    Get a contact
    Search contacts
    Get latest message in conversation
    Add translated article
    Update contact
    Delete contact
    Create or update company
    Search companies
    Retrieve a Company
    Create or Update Tag
    Tag or Untag Companies
    Add Tag to Contact
    Remove Tag from Contact
    Delete tag
    List contacts
    Create conversation
    List conversations
    Retrieve conversation
    Assign a teammate or team to a conversation
    List teams
    List workspace admins
    Create ticket
    Create ticket type
    Update ticket
    Get ticket
    Add note to contact
    Create message
    List articles
    Retrieve an article
    Create an article
    Update an article
    Send an event
    Import a data source via URL
    Search articles
    Search tickets
Flowbot triggers
    When a message is posted to a channel
    When a file is posted to a channel
    When a message is posted to a channel (Webhook)
    When a reaction is added to a message (Webhook)
    When a user is mentioned in a channel
    When a message containing specified text is posted to a channel
    When your Slack app is mentioned (Webhook)
    When mentioned in a channel (multiple users)
    When a message containing specified text is posted to a channel (Regular expression)
    When a new channel is created (Webhook)
    When a message is posted in a thread (Webhook)
    When mentioned in a channel (multiple users & user groups)
    When a reaction is removed from a message (Webhook)
Flowbot operations
    Send message to channel
    Send direct message
    Get member IDs in a channel
    Create channel
    Invite members to channel
    Get user group list
    Post message to thread
    Archive channel
    Get messages in a thread
    List public channels
    Remove a member from a private channel
    Find user by email address
    Get user info
    Get a specific message
    Get message link
    Delete message
    Get users in a user group
    Get reactions for a message
    Create a user group
    List channel messages
    Send a message to a channel with attachments
    List rows in a list
    Create list
    Update list
    Get a specific list row
    Remove list access
Tab 1
Tab 2
Tab 3
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Intercom・Dify・Slackの連携イメージ
2025/10/03
Yoom use case
How to Auto-Generate Response in Intercom with Dify and Share Them in Slack
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