Notify in Slack when a user replies in Intercom

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■Overview

This is a flow that notifies Slack when a user replies on Intercom.

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■Recommended for

1. Customer support teams using Intercom

・Those who want to quickly respond by understanding customer replies in real-time

・Those who want to receive reply notifications on Slack to prevent missing any responses

・Those who want to flexibly set Slack notification destinations based on customer replies

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2. Members who want to understand the status of Intercom replies

・Those who want to grasp the status of customer inquiries and understand the overall team response status

・Those who want to receive notifications of replies from important customers on Slack and respond promptly

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■Benefits of using this template

・By integrating Intercom and Slack, you can centrally manage customer support and team communication, enhancing the transparency of operations.

・Automatic notifications of customer reply information eliminate the need for manual confirmation work, improving operational efficiency.

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■Notes

‍・Please integrate both Intercom and Slack with Yoom.

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

Related apps

Intercom

Templates using

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Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack