Notify Microsoft Teams when a user replies on Intercom

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■Overview

This is a flow that notifies Microsoft Teams when a user replies on Intercom.

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■Recommended for

1. Those who need to frequently communicate with customers

Customer support representatives
Sales representatives
Support team managers

2. Those who want to reduce manual conversation checks and information sharing, and aim for automation

Owners of small and medium-sized enterprises aiming for business automation and efficiency
Team leaders who need quick sharing of customer information

3. Those who use Intercom and Microsoft Teams regularly

Users managing customer communication with Intercom
Personnel using Microsoft Teams for team communication and information sharing

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■Benefits of using this template

・By integrating Intercom and Microsoft Teams, you can centrally manage customer support and team communication, enhancing business transparency.

・Every time a user replies, it is instantly notified to Microsoft Teams, allowing quick information sharing within the team.

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■Notes

‍・Please integrate both Intercom and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

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