Intercom Microsoft Teams
Notify Microsoft Teams when a user replies on Intercom
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Intercom Microsoft Teams

Notify Microsoft Teams when a user replies on Intercom

Yoom's Intercom ＆  Microsoft Teams  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

This is a flow that notifies Microsoft Teams when a user replies on Intercom.

‍

■Recommended for

1. Those who need to frequently communicate with customers

  • Customer support representatives
  • Sales representatives
  • Support team managers

2. Those who want to reduce manual conversation checks and information sharing, and aim for automation

  • Owners of small and medium-sized enterprises aiming for business automation and efficiency
  • Team leaders who need quick sharing of customer information

3. Those who use Intercom and Microsoft Teams regularly

  • Users managing customer communication with Intercom
  • Personnel using Microsoft Teams for team communication and information sharing

‍

■Benefits of using this template

・By integrating Intercom and Microsoft Teams, you can centrally manage customer support and team communication, enhancing business transparency.

・Every time a user replies, it is instantly notified to Microsoft Teams, allowing quick information sharing within the team.

‍

■Notes

‍・Please integrate both Intercom and Microsoft Teams with Yoom.

・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.

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About the Apps You Use
Intercom
Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.
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About the apps you use
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see details
Templates
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This is a flow that adds a note to a Hubspot contact when a new conversation is created in Intercom. It centralizes the management of customer interaction history, improving consistency and efficiency in responses. It eliminates the need for manually adding notes, allowing for efficient information sharing.
View details Try it
When a new conversation is created in Intercom, add a note to the contact in HubSpot.
When a new conversation is created in Intercom, add the conversation information as a task in Asana.
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When a new conversation is created in Intercom, this flow adds the conversation information as a task in Asana. By automatically adding Intercom conversation information as Asana tasks, you can manage tasks more quickly.
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API Actions That can be No-Code
Executable API actions
everything
Intercom
Microsoft Teams
Flowbot triggers
    When a new conversation is created
    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
    When a company is updated (Webhook Trigger)
    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
    When a contact (user) tag is deleted (Webhook trigger)
    When a ticket is created (Webhook trigger)
    When a ticket's status is updated (Webhook trigger)
    When a contact (lead) is created or updated (Webhook trigger)
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Reply to Conversation
    Create Contact
    Get Contact
    Search Contacts
    Get Latest Message in Conversation
    Add article translation
    Update contact
    Delete contact
    Create or update company
    Search companies
    Retrieve a company
    Create or update a tag
    Tag or untag companies
    Add a tag to a contact
    Remove a tag from a contact
    Delete tag
    List contacts
    Create conversation
    List conversations
    Get conversation
    Assign a conversation to an admin or team
    Get team list
    Get workspace admin list
    Create ticket
    Create ticket type
    Update Ticket
    Get Ticket
    Add Note to Contact
    Create Message
    List Articles
    Retrieve article
    Create article
    Update article
    Send event
    Import a data source via URL
    Search Help Center articles
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
Flowbot triggers
    When a new conversation is created
    When a new conversation is created or updated
    When a user creates a new conversation (Webhook Trigger)
    When a user replies in a conversation (Webhook Trigger)
    When a new company is created (Webhook Trigger)
    When a company is updated (Webhook Trigger)
    When a contact (lead) is created (Webhook Trigger)
    When a contact (lead) is updated (Webhook Trigger)
    When a contact (user) is created (Webhook Trigger)
    When a contact (user) is updated (Webhook Trigger)
    When a contact is deleted (Webhook Trigger)
    When a contact (lead) tag is created (Webhook Trigger)
    When an event is created (Webhook Trigger)
    When a company is deleted (Webhook Trigger)
    When a contact (lead) tag is deleted (Webhook Trigger)
    When a contact (user) tag is created (Webhook trigger)
    When a contact (user) tag is deleted (Webhook trigger)
    When a ticket is created (Webhook trigger)
    When a ticket's status is updated (Webhook trigger)
    When a contact (lead) is created or updated (Webhook trigger)
Flowbot operations
    Reply to Conversation
    Create Contact
    Get Contact
    Search Contacts
    Get Latest Message in Conversation
    Add article translation
    Update contact
    Delete contact
    Create or update company
    Search companies
    Retrieve a company
    Create or update a tag
    Tag or untag companies
    Add a tag to a contact
    Remove a tag from a contact
    Delete tag
    List contacts
    Create conversation
    List conversations
    Get conversation
    Assign a conversation to an admin or team
    Get team list
    Get workspace admin list
    Create ticket
    Create ticket type
    Update Ticket
    Get Ticket
    Add Note to Contact
    Create Message
    List Articles
    Retrieve article
    Create article
    Update article
    Send event
    Import a data source via URL
    Search Help Center articles
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
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