■Overview
This is a flow that notifies Microsoft Teams when a user replies on Intercom.
■Recommended for
1. Those who need to frequently communicate with customers
2. Those who want to reduce manual conversation checks and information sharing, and aim for automation
3. Those who use Intercom and Microsoft Teams regularly
■Benefits of using this template
・By integrating Intercom and Microsoft Teams, you can centrally manage customer support and team communication, enhancing business transparency.
・Every time a user replies, it is instantly notified to Microsoft Teams, allowing quick information sharing within the team.
■Notes
・Please integrate both Intercom and Microsoft Teams with Yoom.
・Microsoft365 (formerly Office365) has plans for home use and general business use (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.