Notify Google Chat when a user replies in Intercom

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■Overview

This is a flow that notifies Google Chat when a user replies on Intercom.

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■Recommended for

1. Those who need to frequently communicate with customers

Customer support representatives
Sales representatives
Support team managers

2. Those who want to reduce manual conversation checks and information sharing, and aim for automation

Owners of small and medium-sized enterprises aiming for business automation and efficiency
Team leaders who need quick sharing of customer information

3. Those who regularly use Intercom and Google Chat

Users managing customer communication with Intercom
Personnel using Google Chat for team communication and information sharing

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■Benefits of using this template

・Automatic notifications of customer replies eliminate the need for manual checks, improving business efficiency.

・Quick sharing of customer replies enhances response speed and quality, leading to increased customer satisfaction.

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■Notes

‍・Please integrate both Intercom and Google Chat with Yoom.

・Integration with Google Chat is only possible with Google Workspace. For details, please refer to this link. https://intercom.help/yoom/ja/articles/6647336

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About the Apps You Use

Intercom

Yoom allows you to integrate with Intercom's API without any code, enabling the automation of various tasks. For example, when a reply from a user occurs in Intercom, notifications can be sent to Slack, Chatwork, and other platforms. Additionally, it is possible to synchronize Intercom's information with Yoom's database to consolidate information.

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Yoom allows you to utilize the Google Chat API without any coding. You can send notifications to Google Chat triggered by information from input forms or various events in other SaaS platforms.

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Intercom

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About the apps you use

Intercom

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Google Chat

Yoom allows you to utilize the Google Chat API without any coding. You can send notifications to Google Chat triggered by information from input forms or various events in other SaaS platforms.

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