When a ticket is created in Zendesk, notify via Telegram.

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■Overview
The "Notify Telegram when a ticket is created in Zendesk" flow is a business workflow aimed at streamlining customer support. When a new ticket is generated in Zendesk, a notification is automatically sent to Telegram, allowing the responsible person to quickly grasp the status of the response. This prevents delays in handling and leads to improved customer satisfaction. This automated workflow using Yoom is a powerful tool for smoothly conducting daily support operations.

■Who we recommend this template for

Support staff who use Zendesk and want to streamline ticket management
Administrators who want to enhance team communication using Telegram
IT personnel in companies aiming to speed up support responses and improve customer satisfaction
Those considering automating business workflows and thinking about implementing Yoom

■Benefits of using this template

Enables quick response: When a ticket is created in Zendesk, it is automatically notified to Telegram, allowing the responsible person to start responding quickly.
Strengthens team collaboration: Sharing information through Telegram makes team collaboration smoother, enabling effective support.
Improves efficiency and reduces errors: Eliminating the need for manual notification tasks leads to reduced work time and prevention of human errors.

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About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

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