When a ticket is created in Zendesk, add it to Google Sheets.

■Overview

This flow adds a newly created ticket in Zendesk to a Google Sheets database.

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■Recommended for

1. Customer support teams using Zendesk

・Those who want to list and analyze tickets generated in Zendesk using Google Sheets

・Those who want to reduce the hassle of manually syncing ticket information between Zendesk and Google Sheets

・Those who want to always check the latest ticket information in Google Sheets

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2. Those who work based on Zendesk ticket information

・Those who want to import ticket information into Google Sheets for detailed analysis

・Those who want to graph ticket data or aggregate it using pivot tables

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■Benefits of using this template

Zendesk is an excellent tool for efficiently managing customer support, but manually transferring newly created tickets to Google Sheets can lead to transcription errors and information omissions.

By utilizing this flow, you can add ticket information created in Zendesk to a Google Sheets database.
This eliminates the need for support staff to manually enter data, allowing them to focus on more important tasks such as customer support. It also prevents data entry errors and information omissions, enabling efficient ticket management.

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■Notes

・Please integrate both Zendesk and Google Sheets with Yoom.

・Zendesk is an app available only with the Team Plan and Success Plan. If you are on the Free Plan or Mini Plan, the operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as the Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are normally restricted.