Microsoft Teams Zendesk
When a ticket is created in Zendesk, generate a reply using AI and notify Microsoft Teams.
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Microsoft Teams Zendesk

When a ticket is created in Zendesk, generate a reply using AI and notify Microsoft Teams.

Yoom's Microsoft Teams ＆  Zendesk  are ready to use! Automate tasks instantly—just copy the template!
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■Overview

Using the workflow "When a ticket is created in Zendesk, generate a response with AI and notify Microsoft Teams" can improve the speed of ticket handling.
This is expected to enhance customer satisfaction and increase reliability.

‍

■Recommended for

  • Those who perform support operations using Zendesk
  • Those looking to streamline ticket management in Zendesk
  • Those who want to quickly respond to customers and enhance customer satisfaction
  • Those who want to automate ticket handling using AI
  • Companies that use Microsoft Teams regularly
  • Those who want to quickly grasp ticket progress using Microsoft Teams

‍

■Benefits of using this template

By utilizing this flow where a response is automatically generated by AI and a notification is sent to Microsoft Teams when a ticket is created in Zendesk, multiple benefits can be obtained.
Firstly, generating responses with AI reduces the workload for staff and improves operational efficiency.

Additionally, providing quick responses enhances customer satisfaction.
Next, notifications sent to Microsoft Teams make it easier to share information across the team.
This facilitates smooth communication among members and strengthens collaboration.

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API Actions That can be No-Code
Executable API actions
everything
Microsoft Teams
Zendesk
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
Flowbot triggers
    When a message is sent to a channel
    When a message is sent to a chat
    When an event is registered in the calendar
    When a message with a file is sent to the channel
    When a reply is posted in a specific message thread
Flowbot operations
    Get List of Teams
    Retrieve Team Members List
    Get List of Channels
    Send Message to Channel
    Send Message to Chat
    List chats
    Create Channel
    Add Members to Private Channel
    Send Message to Channel (Mention in Channel)
    Create Event in Calendar (Deprecated)
    Get User Presence
    Reply to Channel Message
    Create Calendar Event
    Retrieve Folder Information
    Download File
    Add Member to Team
    Retrieve List of Replies to a Specific Message
    Retrieve List of Messages in a Specific Channel
    Retrieve user information
Flowbot triggers
    When a new ticket is created
    When a ticket is updated
    When a user is created
    When an organization is created
    When a comment is added to a ticket
Flowbot operations
    Retrieve List of Open Ticket IDs
    Create Ticket
    Retrieve Ticket Information
    Update Ticket Status
    Retrieve List of Agents
    Create Ticket (Specify Requester)
    Upload File
    Attach File to Ticket Comment
    Retrieve User Information
    Add Comment to Existing Ticket
    Search Tickets (Subject Partial Match)
    Create user
    Search Pending Tickets
    Update and Add User Information
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