When a ticket is created in Zendesk, generate a reply using AI and notify Microsoft Teams.

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  3. When a ticket is created in Zendesk, generate a reply using AI and notify Microsoft Teams.
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■Overview

Using the workflow "When a ticket is created in Zendesk, generate a response with AI and notify Microsoft Teams" can improve the speed of ticket handling.
This is expected to enhance customer satisfaction and increase reliability.

‍

■Recommended for

  • Those who perform support operations using Zendesk
  • Those looking to streamline ticket management in Zendesk
  • Those who want to quickly respond to customers and enhance customer satisfaction
  • Those who want to automate ticket handling using AI
  • Companies that use Microsoft Teams regularly
  • Those who want to quickly grasp ticket progress using Microsoft Teams

‍

■Benefits of using this template

By utilizing this flow where a response is automatically generated by AI and a notification is sent to Microsoft Teams when a ticket is created in Zendesk, multiple benefits can be obtained.
Firstly, generating responses with AI reduces the workload for staff and improves operational efficiency.

Additionally, providing quick responses enhances customer satisfaction.
Next, notifications sent to Microsoft Teams make it easier to share information across the team.
This facilitates smooth communication among members and strengthens collaboration.

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About the Apps You Use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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Yoom allows you to utilize Microsoft Teams API without any coding. By integrating Teams with Yoom, you can automate notifications to Teams and automatically register events in the Teams calendar.
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×
Zendesk
– See what else you can do.
About the apps you use
Zendesk
Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.
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