When a ticket is created in Zendesk, generate a reply using AI and notify Slack.

No items found.

■Overview

The workflow "When a ticket is created in Zendesk, generate a response using AI and notify Slack" contributes to improving the quality of customer support.
Since AI can automatically generate responses based on the inquiry content, work efficiency is improved.

‍

■Recommended for

Those who use Zendesk for customer support
Those who are struggling with ticket management in Zendesk and want to respond quickly
Those who want to streamline response generation using AI
Those who use Slack as a communication tool
Those who use Slack regularly and want to quickly grasp the progress of customer support
Those who, as customer support team managers, want to have an overview of team members' response status

‍

■Benefits of using this template

We introduce the advantages of smoothly managing ticket responses by combining Zendesk and Slack.
By implementing this flow, appropriate responses can be made immediately when a ticket is generated.
This will shorten response times, reduce the burden on agents, and improve customer satisfaction.

Furthermore, by utilizing notifications to Slack, ticket status can be centrally managed, and information sharing with team members is simplified.
This automation of the process is expected to reduce the effort of manual notifications and information checks, thereby improving work efficiency.

このテンプレートを試してみる

How to request materials and apply for a demo

Here

Here are some Similar Templates!

When a ticket is registered in Zendesk, add a card to Trello.

When a ticket is registered in Zendesk, a card is automatically added to a specified list in Trello. After adding the card to Trello, you can also notify any chat tool such as Slack or Chatwork by adding an operation.‍

See details

When a ticket is created in Zendesk, add it to Google Sheets.

When a new ticket is created in Zendesk, it is added to the Google Spreadsheet database. This flow eliminates the need for support staff to manually enter data, allowing them to focus on more important tasks such as customer support. Additionally, it prevents data entry errors and information omissions, enabling efficient ticket management.

See details

When a ticket is created in Zendesk, add it to Asana.

When a new ticket is created in Zendesk, it is added to Asana. This flow allows support agents and development teams to efficiently share the latest information and respond quickly without having to switch between Zendesk and Asana.

See details

Update the ticket status in Zendesk when a task is completed in Wrike.

When a task is completed in Wrike, this flow updates the ticket status in Zendesk. By immediately reflecting task completion in Zendesk, information can be quickly shared with the team, leading to improved operational efficiency.

See details

When a task is completed in Backlog, update the ticket status in Zendesk.

This is a flow to update the status of Zendesk tickets when tasks are completed in Backlog. By utilizing this flow, you can automatically reflect the completion of Backlog tasks in Zendesk, maintaining the accuracy of shared information.

See details

When a task is completed in Asana, update the ticket status in Zendesk.

This is a flow that updates the Zendesk ticket status when a task is completed in Asana. Once a task is marked as complete, it automatically reflects in Zendesk, eliminating the need for manual updates. This allows you to focus on core tasks, enhancing the overall productivity of the team.

See details

See all templates

What is Yoom hyperautomation?

Conventional RPA can only automate simple repetitive tasks, and the setup process was very complicated.
With “hyperautomation,” which combines various technologies such as AI, API, RPA, and OCR, it is possible to automate many tasks that could not be realized until now more easily than before.

Learn more about Yoom

Don't Just Connect Apps—Automate Everything

Most tools simply connect one app to another, leaving the complex tasks to you. Yoom goes much further: From document creation and browser automation to OCR and generative AI, Yoom handles it all seamlessly in one platform.

Why settle for basic integrations? Streamline your entire workflow with Yoom’s powerful hyperautomation.

Learn more about Yoom

About the Apps You Use

Zendesk

Yoom allows you to utilize Zendesk's API without any code. You can notify the chat when a new ticket is created in Zendesk or create a ticket in Zendesk triggered by events from other SaaS. Additionally, you can synchronize Zendesk ticket information with Yoom's database, consolidating information into a single database.

Related apps

Zendesk

Templates using

View all related templates

Slack

Yoom allows you to utilize Slack's API without any coding. By integrating Yoom with Slack, you can freely connect various SaaS with Slack and receive all kinds of notifications on Slack. Additionally, it is possible to trigger a bot when a message is sent to Slack.

Related apps

Slack