■Overview
The workflow "When a ticket is created in Zendesk, generate a response using AI and notify Slack" contributes to improving the quality of customer support.
Since AI can automatically generate responses based on the inquiry content, work efficiency is improved.
■Recommended for
■Benefits of using this template
We introduce the advantages of smoothly managing ticket responses by combining Zendesk and Slack.
By implementing this flow, appropriate responses can be made immediately when a ticket is generated.
This will shorten response times, reduce the burden on agents, and improve customer satisfaction.
Furthermore, by utilizing notifications to Slack, ticket status can be centrally managed, and information sharing with team members is simplified.
This automation of the process is expected to reduce the effort of manual notifications and information checks, thereby improving work efficiency.
When a message is posted to a channel
When a file is posted to a channel
When a message is posted to a channel (Webhook)
When a reaction is added to a message (Webhook)
When a user is mentioned in a channel
When a message containing specified text is posted to a channel
When your Slack app is mentioned (Webhook)
When mentioned in a channel (multiple users)
When a message containing specified text is posted to a channel (Regular expression)
When a new channel is created (Webhook)
When a message is posted in a thread (Webhook)
When mentioned in a channel (multiple users & user groups)
When a new ticket is created
When a ticket is updated
When a user is created
When an organization is created
When a comment is added to a ticket
Send a message to a channel
Send a direct message
Send a file (Support ends on 11/12)
Get user IDs in a channel
Create a channel
Invite members to a channel
List user groups
Send a message to a thread
Archive a channel
Get messages in a thread
Get a List of Public Channels
Remove a Member from a Private Channel
Search User by Email
Retrieve user information
Get a Specific Message
Get Message Permalink
Delete Message
List users in a user group
When a message is posted to a channelWhen a file is posted to a channelWhen a message is posted to a channel (Webhook)When a reaction is added to a message (Webhook)When a user is mentioned in a channelWhen a message containing specified text is posted to a channelWhen your Slack app is mentioned (Webhook)When mentioned in a channel (multiple users)When a message containing specified text is posted to a channel (Regular expression)When a new channel is created (Webhook)When a message is posted in a thread (Webhook)When mentioned in a channel (multiple users & user groups)
Send a message to a channelSend a direct messageSend a file (Support ends on 11/12)Get user IDs in a channelCreate a channelInvite members to a channelList user groupsSend a message to a threadArchive a channelGet messages in a threadGet a List of Public ChannelsRemove a Member from a Private ChannelSearch User by EmailRetrieve user informationGet a Specific MessageGet Message PermalinkDelete MessageList users in a user groupGet reactions for a specific messageCreate User GroupSend a file to a thread (support ended on 11/12)Get channel message historySend a message to a channel with attachments
When a new ticket is createdWhen a ticket is updatedWhen a user is createdWhen an organization is createdWhen a comment is added to a ticket
Retrieve List of Open Ticket IDsCreate TicketRetrieve Ticket InformationUpdate Ticket StatusRetrieve List of AgentsCreate Ticket (Specify Requester)Upload FileAttach File to Ticket CommentRetrieve User InformationAdd Comment to Existing TicketSearch Tickets (Subject Partial Match)Create userSearch Pending TicketsUpdate and Add User Information
![[No Programming Required] How to Automatically Notify Zendesk Data](https://yoom-lp-production-storage-en.s3.ap-northeast-1.amazonaws.com/q7jh89pbmcegk7xwb1ns2kda4yob?response-content-disposition=inline%3B%20filename%3D%2267f34ed8e014a4e78561c546_app_usecase-20%25281%2529.avif%22%3B%20filename%2A%3DUTF-8%27%2767f34ed8e014a4e78561c546_app_usecase-20%25281%2529.avif&response-content-type=image%2Favif&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=ASIA2XXC5CUAQG6AFDIE%2F20251128%2Fap-northeast-1%2Fs3%2Faws4_request&X-Amz-Date=20251128T205633Z&X-Amz-Expires=300&X-Amz-Security-Token=IQoJb3JpZ2luX2VjEPD%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEaDmFwLW5vcnRoZWFzdC0xIkYwRAIgXWLNQZwE%2B1ypJdm%2BlyK3gj03fv96irYOwxErL0NyHKACIHn78fKKwKykKU3h6it8KGZo8JehIEbdLOhjTcS92NNsKpkECLn%2F%2F%2F%2F%2F%2F%2F%2F%2F%2FwEQABoMNzM4MTM2NDk1MzYxIgwzfF5wBYfbO4zB%2BoYq7QOdaYjSCL09Ho1HzBWP1X%2FsE03qXXTDrHpFdQOnX2NS%2B%2BOdz%2FWsLD6e8mfaXiFVbPC3DHXisapDZyAkW2usMOdJzbNdrzt9NS9%2Bexsam8g4z2fFSOlPg5oYxibASxyuf%2B6NKMpTXzbSnWXxnhNxPVCWp4TcbHGQ5IKjfBQ1UlD%2FJ5oAS8qVs50Lmq6jGQAfaM3B7KeylzQIwKxrZB4U997ZmH23hMdaQ8KP%2FTKvYJ9QLZp2d%2FMizi82jiko9dCY%2BdTyuglL8mGz77OtA6D03uHZj%2F%2B%2FIQTjqH%2FL5JIZA6GmSS4TC8ritljmfydPKRqt7AD9VvVMNkri6fC%2BHRhRH15X9aIox%2B7tigHNhvI4qW1fQq8owQZX4TUc%2FyVWNPDRf2IjVILGJvbpe2S3vOYvq2xDaSHMmRqn8%2FrMKeg1YSaz6jc4SY63tO1ewO1XdX8kW%2BlMv0fk8437ghzxSg4llOZadRAr%2F2EWS0SuHDn5rvvrtqP6VBAY%2F14DnGeZScrTMOzacij923OZabHEUy6WkIF1hI4QzoqeO2hy2qQCebmfoH4Fdgb15CPCKd236iFmzLI4Jg6uVFzV5xZi%2BCMN8Mj0NFmv3Z9ULnLxr2Q3uhCSmRIQPya2%2BvKiOd5VEhXyxlo%2BHuT9ZC2ybHxxy5yGMOmGp8kGOqcB8n8gnlIUC1eKamysDzYw2LDvO4kohHKSiPyy%2BcGoa5hSzt9xb%2FaL%2FKuyV%2F20ATOu2cmsdmGYvqqa4kkTNTausWdv4BW6FH7NJdxGo9n2xpbFsm%2BschSX7XgPACpcCf9snxN30RIUQ%2BPLHPsg9Fop5UhBxMPtWj5SPXz0iUsiLav4egZKIs4jw4WWcqdag0TRbP%2FHmYCNAjFUtat07M7IfRLhmxuV5jI%3D&X-Amz-SignedHeaders=host&X-Amz-Signature=9e7e921fd3b991b1e05e6dc40b8b0998e1d7651f2e679ac6288618a7da9d8d86)
