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Handling a large volume of inquiries daily can often lead to the risk of human errors like misinformation, missed tasks, typos, and etc. With the automation we’ll share in this article, you can automate the entire process from confirming inquiry details to generating response text minimizing the risks of human errors.
In this article, we’ll walk you through how to integrate Outlook with Dify and Telegram to automatically generate response content when an inquiry email is received. Best of all, this integration can be set up easily without any coding!
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In this guide, you'll learn the step-by-step process of how to use Yoom to automatically generate a response in Dify and send a notification to Telegram when an inquiry email is received in Outlook.
Yoom offers ready-made templates for easy setup. Click the "Try it" button to get started now!
■Overview
This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Telegram.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies that use Outlook regularly
・Those who handle inquiries in Outlook but take time to respond
2. Companies building chatbot apps using Dify
・Those who want to use chatbots more effectively for customer support
3. Companies utilizing Telegram as an internal communication tool
・Those who want to notify inquiry content in chat to achieve prompt customer support
■Benefits of using this template
By combining Outlook, Dify, and Telegram, the creation of responses to inquiry emails is automated, enabling quick and efficient handling.
This reduces the response time to inquiries and improves customer satisfaction.
Furthermore, since the response content generated by Dify is quickly notified in Telegram, the person in charge can respond immediately, and communication within the team becomes smoother.
Reducing manual input and verification tasks improves work efficiency, allowing more time to focus on important tasks.
■Notes
・Please connect each of Outlook, Dify, and Telegram with Yoom.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
・For the method of linking Dify with My Apps, please refer to here.
Let's walk through how to set up a flow that automatically generates a response with Dify and shares it via Telegram when an inquiry email is received in Outlook.
⏱️ Setup time: 10 minutes
🔧 What You’ll Need
If you don’t have a Yoom account yet, register now using this registration form!
⚠️ Note: "Microsoft 365 (formerly Office 365)" includes both personal and business plans. If you’re using a personal plan, Yoom’s authentication may not work properly. We recommend using a Microsoft 365 Business account for a stable connection.
After logging into Yoom, go to "My Apps" from the left side menu and click "+ Add".
Search for "Outlook" from the app list and select it.
Log in using your Microsoft account.
Now your Outlook is connected :)
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for "Dify" from the app list and select it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
To get the access token, refer to this guide for the detailed steps.
Once all the required fields are filled in, click "Add" to complete registration.
Dify registration is complete :)
Similarly, go to "My Apps" from the left side menu, and click the "+ Add" button.
Search for "Telegram" from the app list and select it.
Enter the account name. Use a name that's easy to recognize, such as your company name or the person responsible for the account.
For the Access Token, create a new bot on Telegram first.
You can easily do this by using the BotFather. Follow the instructions here to create your bot.
Once your bot is created, you’ll receive an Access Token from the BotFather. This is a unique key that allows your bot to communicate with Telegram's API.
Enter the access token you obtained from BotFather and click the “Add” button in Yoom to complete the registration process for your bot.
Now your Telegram is connected :)
Click the "Try It" button to copy the pre-built template into your project.
■Overview
This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Telegram.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies that use Outlook regularly
・Those who handle inquiries in Outlook but take time to respond
2. Companies building chatbot apps using Dify
・Those who want to use chatbots more effectively for customer support
3. Companies utilizing Telegram as an internal communication tool
・Those who want to notify inquiry content in chat to achieve prompt customer support
■Benefits of using this template
By combining Outlook, Dify, and Telegram, the creation of responses to inquiry emails is automated, enabling quick and efficient handling.
This reduces the response time to inquiries and improves customer satisfaction.
Furthermore, since the response content generated by Dify is quickly notified in Telegram, the person in charge can respond immediately, and communication within the team becomes smoother.
Reducing manual input and verification tasks improves work efficiency, allowing more time to focus on important tasks.
■Notes
・Please connect each of Outlook, Dify, and Telegram with Yoom.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
・For the method of linking Dify with My Apps, please refer to here.
Click "Try this template".
Click "OK" and give the Flowbot a name to recognize.
The template will be copied to your "My Project".
Click on the trigger action with the Outlook icon.
The next screen is pre-configured. You can change the title if you want.
Set your trigger interval (how often you want Yoom to check Outlook for new updates).
It can be set to 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes. We recommend setting the trigger to the shortest activation interval available for your plan.
⚠️ Note: The trigger interval varies depending on your Yoom plan. Be sure to check your current plan’s limit.
Then select the Mail Folder ID from the displayed options.
Once entered, click “Test”. If you see the retrieved value get updated correctly, click “Save”.
Click on the action item with the Dify icon.
The next screen is pre-configured. You can change the title if you want.
Share the body with Dify.
In this case, we want to create a response to the received email. So select the body from the retrieved value into the input box.
📚 Reference: For more details on retrieved values and how to set them up, see the guide here.
Then specify the user. Enter a user identifier using alphanumeric characters (e.g., user123)
Once all settings are configured, click “Test”.
If everything looks correct, click “Save” to complete the setup.
Click on the action item with the Telegram icon.
The next screen is pre-configured. You can change the title if you want.
Specify the Chat ID (where you want to share your result).
The Chat ID can be retrieved using a Bot. To do this, follow these steps:
Let’s set up the message.
Click inside the box and select "Response Content” from the retrieved value (previous Dify’s action). By configuring it as below, you can automatically use the AI-generated response message and share it on Telegram.
You can customize the message as needed.
When you run a test, a test message will be sent to Telegram.
If the translation result is correctly sent, click “Save”.
Toggle the "Trigger On" button to activate your flow!
Check if the Flowbot you set up is working properly.
That’s it! 🎉 The Flowbot is now complete!
■Overview
This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Telegram.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies that use Outlook regularly
・Those who handle inquiries in Outlook but take time to respond
2. Companies building chatbot apps using Dify
・Those who want to use chatbots more effectively for customer support
3. Companies utilizing Telegram as an internal communication tool
・Those who want to notify inquiry content in chat to achieve prompt customer support
■Benefits of using this template
By combining Outlook, Dify, and Telegram, the creation of responses to inquiry emails is automated, enabling quick and efficient handling.
This reduces the response time to inquiries and improves customer satisfaction.
Furthermore, since the response content generated by Dify is quickly notified in Telegram, the person in charge can respond immediately, and communication within the team becomes smoother.
Reducing manual input and verification tasks improves work efficiency, allowing more time to focus on important tasks.
■Notes
・Please connect each of Outlook, Dify, and Telegram with Yoom.
・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
・For the method of linking Dify with My Apps, please refer to here.
By using Outlook, Dify, and Telegram, you can unlock a wide range of automation possibilities that simplify your workflows. Here are some examples you can explore for your next automation!
■Overview
This is a flow where a notification is sent to Outlook every time a new ticket is created in Zendesk.
By integrating Zendesk and Outlook, you can customize the created tickets and automatically post the content to Outlook, eliminating any gaps or omissions in information management.
Feel free to change the content sent to Outlook as you wish.
■Notes
・Please integrate Yoom with both Outlook and Zendesk.
・Microsoft365 (formerly Office365) has a home plan and a general business plan (Microsoft365 Business), and if you are not subscribed to the general business plan, authentication may fail.
・Zendesk is an app that can only be used with the Team Plan and Success Plan.
・For the Free Plan and Mini Plan, the operations and data connections of the configured flow bot will result in errors, so please be careful.
・Paid plans such as the Team Plan and Success Plan offer a two-week free trial. During the free trial, you can use apps that are subject to restrictions.
■Overview
When a task is completed in Asana, an email notification of completion will be sent via Outlook to the specified email address.
The content of the notification and the recipient's email address can be freely customized.
■Notes
・Integration settings with accounts are required for both Asana and Outlook.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
■Overview
This is a flow where an email is automatically sent from Outlook when a form is submitted on Wix.
■Recommended for
1. Those who have built a website with Wix and have set up contact forms, etc.
・Those who want to quickly send a reply email to form submitters
・Those who want to reduce the hassle of replying to emails and improve work efficiency
2. Those who want to send personalized replies according to the inquiry content
・Those aiming to improve customer satisfaction
■Benefits of using this template
Collecting inquiries and customer information from forms on Wix plays a very important role in business.
However, every time an inquiry is submitted through a form, opening Outlook to check and manually creating and sending a reply email may lead to delays in response.
By implementing this flow, when a form is submitted on Wix, a reply email is automatically sent from Outlook in real-time.
This not only allows for quick responses to customer inquiries but also reduces the burden on the person in charge, leading to improved work efficiency.
■Notes
・Please integrate Wix and Outlook with Yoom.
・Microsoft 365 (formerly Office 365) has both a home plan and a general business plan (Microsoft 365 Business), and if you are not subscribed to the general business plan, authentication may fail.
■Overview
This is a flow where a message posted on Slack is automatically generated and responded to by Dify's chatbot.
■Recommended for
1. Sales Team
・Teams that want to streamline lead nurturing by automatically responding to customer inquiries
2. Customer Support Team
・Teams considering using Dify's chatbot to automatically generate responses to customer inquiries on Slack
・Teams that want to improve customer satisfaction by responding quickly and accurately to customer inquiries
・Teams that want to automate responses to frequently asked questions to reduce the burden on operators
3. Marketing Team
・Teams that want to enhance brand image by automatically responding to customer inquiries
・Teams that want to understand customer needs and interests to leverage in marketing strategies
■Benefits of Using This Template
Slack is an excellent tool for facilitating team communication.
However, having personnel manually check and respond to every message is inefficient and time-consuming.
By integrating Dify's chatbot, these issues can be resolved.
By using this flow, Dify automatically analyzes messages received on Slack and generates appropriate responses, allowing personnel to focus on more important tasks without the need for manual input.
■Notes
・Please integrate both Dify and Slack with Yoom.
■Overview
This is a flow where a message posted on Microsoft Teams is automatically generated and responded to by Dify's chatbot.
■Recommended for
1. Sales Team
・Teams that want to streamline lead nurturing by automatically responding to customer inquiries
2. Customer Support Team
・Teams considering using Dify's chatbot to automatically generate responses to customer inquiries on Microsoft Teams
・Teams that want to improve customer satisfaction by responding quickly and accurately to customer inquiries
・Teams that want to automate responses to frequently asked questions to reduce the burden on operators
3. Marketing Team
・Teams that want to enhance brand image by automatically responding to customer inquiries
・Teams that want to understand customer needs and interests to inform marketing strategies
■Benefits of using this template
Microsoft Teams is a tool that enhances teamwork.
However, having a person manually respond to every message is inefficient, and integrating Dify can solve this problem.
By integrating Dify with Microsoft Teams, Dify automatically analyzes received messages and generates appropriate responses.
This frees up team members from repetitive tasks, allowing them to focus on more important work.
■Notes
・Please integrate both Dify and Microsoft Teams with Yoom.
・Microsoft365 (formerly Office365) has both a home plan and a general business plan (Microsoft365 Business). If you are not subscribed to the general business plan, authentication may fail.
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Google Chat.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies handling inquiries via Gmail
・Those who feel there are challenges in the speed of handling inquiries
2. Companies building AI apps with Dify
・Those who want to streamline operations by integrating Dify with other apps
3. Companies using Google Chat as an internal chat tool
・Those who want to facilitate smooth information sharing using Google Chat
■Benefits of using this template
By implementing a flow that automatically generates response content in Dify and notifies Google Chat when an inquiry email is received in Gmail, you can enjoy the following benefits.
This flow improves the speed of handling inquiries.
Quick responses enhance customer satisfaction and promote the building of trust relationships.
Additionally, notifications via Google Chat facilitate smooth information sharing among members, improving the overall responsiveness of the team.
Since interactions regarding inquiries can be conducted directly in the chat, it also leads to smoother communication.
■Precautions
・Please connect Gmail, Dify, and Google Chat with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Integration with Google Chat is only possible with Google Workspace. For details, please refer to here.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This is a flow where, upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Microsoft Teams.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Companies using Gmail for customer support
・Those who find it time-consuming to handle inquiries via Gmail
2. Those using Dify to generate text or responses to inquiries
・Those who want to leverage Dify's auto-generation for quick and high-quality customer support
3. Companies using Microsoft Teams as an internal communication tool
・Those who want to ensure they don't miss important information
■Benefits of using this template
By using this template, you can create response content in Dify for inquiries received in Gmail and notify it in Microsoft Teams.
This provides several benefits.
Firstly, it enables quick responses to inquiries. By using Dify's response creation feature, you can reduce email response time.
Additionally, notifications in Microsoft Teams make it easier to communicate among members, thereby strengthening collaboration.
■Notes
・Please connect Gmail, Dify, and Microsoft Teams with Yoom.
・For how to connect Dify with My Apps, please refer to here.
・Microsoft365 (formerly Office365) has personal and business plans (Microsoft365 Business), and if you are not subscribed to the business plan, authentication may fail.
・Triggers can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This is a flow where upon receiving an inquiry email in Gmail, the response content is created in Dify and notified in Slack.
By using Yoom, you can easily connect apps without programming.
■Recommended for
1. Companies that handle customer support using Gmail
・Those who want to quickly process inquiries from Gmail
2. Companies using Slack as a chat tool
・Those who want to facilitate information sharing using Slack
3. Companies using AI chatbots with Dify
・Those who want to review and send responses due to varying quality of answers depending on the question
■Benefits of using this template
By automating inquiry handling in Gmail and combining it with Slack notification functionality, response to inquiries becomes faster.
This allows for quick customer support based on the content notified in the chat.
As a result, customer satisfaction will improve, and reliability will increase.
Additionally, since inquiry content and response status can be shared with the entire team on Slack, centralized information management is achieved, and communication among members is facilitated.
By building an efficient workflow, you can also expect a reduction in workload, allowing you to focus on other important tasks.
■Notes
・Please integrate Gmail, Dify, and Slack with Yoom.
・For how to integrate Dify with My Apps, please refer to here.
・Triggers can be set at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest trigger interval varies depending on the plan.
■Overview
This is a flow that notifies Telegram when a lead is registered in Pipedrive.
■Recommended for
1. Sales departments using Pipedrive
・For those who want to smoothly grasp leads registered in Pipedrive and respond promptly
・For those who want to receive lead registration notifications via Telegram to prevent missed responses
・For those who want to flexibly set the Telegram notification destination according to the attributes and information of the lead
2. Team members who want to understand the lead status in Pipedrive
・For those who want to understand the lead acquisition status of the entire sales team and contribute to achieving the team's overall goals
・For those who want to receive notifications of important lead registrations via Telegram and provide prompt support
■Benefits of using this template
Pipedrive is an excellent tool for streamlining sales management, but manually notifying Telegram every time a lead is registered can cause delays in information sharing and response, potentially missing valuable business opportunities.
By implementing this flow, notifications are automatically sent to Telegram when a lead is registered in Pipedrive, allowing the entire sales team to smoothly grasp lead information, enabling prompt responses and follow-ups, and improving operational efficiency. For example, by automatically assigning lead information to team members responsible for specific industries or regions, more efficient sales activities can be achieved.
■Notes
・Please integrate Pipedrive and Telegram with Yoom respectively.
■Overview
This is a flow that notifies Telegram when a page is created in Confluence.
By using Yoom, you can easily connect apps without the need for programming.
■Recommended for
1. Those who share information on Confluence and communicate with their team on Telegram
・Those who want to streamline information sharing and improve the efficiency of information transmission to team members
2. Those who do not want to miss updates on Confluence
・Those who want to quickly grasp the creation of pages in Confluence via Telegram to prevent missing important information and enable prompt responses
3. Those who want to strengthen teamwork by linking Confluence and Telegram
・Those who want to promote information sharing, communication, and collaboration to enhance the overall team coordination
■Benefits of using this template
For teams sharing knowledge on Confluence, it is important to notify all members when a new page is created.
However, constantly checking for updates on Confluence can be cumbersome and there is a possibility of missing them.
By utilizing the [Notify Telegram when a page is created in Confluence] flow, you can quickly confirm the creation of pages, which is expected to activate information sharing within the team and promote the success of the project.
You can freely set the notification destination and content for Telegram.
■Notes
・Please connect both Confluence and Telegram with Yoom.
■Overview
This is a flow that notifies Telegram when a task is registered in Wrike.
■Recommended for
1. Departments managing tasks in Wrike and communicating via Telegram
・Those who want to share task occurrences in real-time on Telegram to prompt quick responses
・Those who want to enhance information integration between Wrike and Telegram to facilitate communication in project management
2. Project managers primarily using Wrike
・Those who want to smoothly share task-related information through the easy communication environment of Telegram
・Those who want all team members to be able to grasp the progress of tasks
3. Team members primarily using Telegram
・Those who want to check tasks registered in Wrike on Slack
・Those who want to improve the efficiency of information sharing by linking Wrike and Telegram
■Benefits of using this template
Wrike is an essential tool for improving the efficiency of project management.
However, to quickly grasp the occurrence of tasks, it is necessary to constantly check the Wrike screen, which can be burdensome for those responsible.
By linking with Telegram, when a task is registered in Wrike, it is automatically notified to Telegram, allowing the person in charge to immediately grasp the occurrence of tasks without opening Wrike.
■Notes
・Please link both Wrike and Telegram with Yoom.
・The trigger can be set to activate at intervals of 5, 10, 15, 30, or 60 minutes.
・Please note that the shortest activation interval varies depending on the plan.
■Overview
This is a workflow that "transcribes and summarizes audio data after a Google Meet meeting and notifies it on Telegram." It is a business workflow that automates the organization and sharing of meeting content.
■Recommended for
■Benefits of using this template
In this flow, once a meeting on Google Meet ends, the recorded audio data is transcribed by AI and further summarized. By automatically notifying this summary information on Telegram, it efficiently communicates information to members who could not attend and the entire team.
This allows for the rapid and accurate sharing of meeting content, facilitating smooth business collaboration.
Additionally, it prevents communication errors by quickly sharing highly accurate information with the entire team through Telegram.
■Overview
This is a business workflow that transcribes and summarizes recordings after a Zoom meeting and notifies them on Telegram.
It makes sharing and reviewing meeting content easier, contributing to improved work efficiency.
■Recommended for
■Benefits of using this template
Creating meeting minutes requires time and effort.
By utilizing this flow, you can automatically transcribe and summarize recorded data from Zoom meetings, reducing the hassle of organizing information.
Additionally, automatic notifications to Telegram allow for quick information sharing with the entire team.
Automating business workflows can help achieve an efficient communication environment.
■ Overview
This is a flow that "transcribes and summarizes voice data answered in a form and notifies it to Telegram."
It automates the process of quickly converting information collected via voice into text and sharing it with the team. The voice data is accurately transcribed and summarized using AI and OCR, and the results are smoothly notified through Telegram.
■ Recommended for
■ Benefits of using this template
Transcription and summarization are essential tasks in managing voice data from meetings, but they are time-consuming.
By utilizing this flow, transcription and summarization of voice data received through forms are automatically completed, and the results are notified to Telegram.
Smooth manual transcription of voice data enables rapid information sharing, and by utilizing AI and OCR, the accuracy of information is enhanced, reducing the risk of misinformation.
Additionally, automatic notifications to Telegram allow the entire team to share information quickly, improving the speed of decision-making.
Responding quickly to inquiry emails is key to improving customer satisfaction. However, checking each email and creating a suitable response can take time. With this integration, Dify can automatically generate response drafts for inquiry emails received in Outlook. These drafts are then sent via Telegram, allowing the team to review and adjust the content before sending a reply. By reducing the manual tasks, the overall response time will improve, helping you respond to customers faster.
Manually handling emails increases the risk of mistakes, such as missed responses, misunderstandings, or typos. With the automated response drafts generated, it ensures accurate information is provided for inquiries. With response drafts sent quickly via Telegram, teams can review and send accurate replies, helping build trust with customers.
This automation enables your team to quickly track progress of inquiry handling. Therefore, this reduces duplicating work, or missed tasks and allows other team members to step in and assist when needed. Automated notifications help ensure no inquiries are overlooked and strengthen collaboration within the team.
Integrating Outlook, Dify, and Telegram helps streamline inquiry handling and enhances team collaboration. With this automation, you can reduce human errors and your team can respond to customers more quickly, improving both business efficiency and customer satisfaction. This can be particularly beneficial for companies that handle a high volume of inquiries daily.
Yoom is designed for anyone who wants to try automation. You can easily set it up! Ready to simplify your workflows? Sign up for Yoom and try it today!
