When you receive an inquiry email in Outlook, create a response in Dify and notify via Telegram.

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  3. When you receive an inquiry email in Outlook, create a response in Dify and notify via Telegram.
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■Overview

This is a flow where, upon receiving an inquiry email in Outlook, the response content is created in Dify and notified in Telegram.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Companies that use Outlook regularly

・Those who handle inquiries in Outlook but take time to respond

‍

2. Companies building chatbot apps using Dify

・Those who want to use chatbots more effectively for customer support

‍

3. Companies utilizing Telegram as an internal communication tool

・Those who want to notify inquiry content in chat to achieve prompt customer support

‍

■Benefits of using this template

By combining Outlook, Dify, and Telegram, the creation of responses to inquiry emails is automated, enabling quick and efficient handling.
This reduces the response time to inquiries and improves customer satisfaction.

Furthermore, since the response content generated by Dify is quickly notified in Telegram, the person in charge can respond immediately, and communication within the team becomes smoother.
Reducing manual input and verification tasks improves work efficiency, allowing more time to focus on important tasks.

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■Notes

・Please connect each of Outlook, Dify, and Telegram with Yoom.

・You can select the trigger activation interval from 5 minutes, 10 minutes, 15 minutes, 30 minutes, or 60 minutes.

・Please note that the shortest activation interval varies depending on the plan.

・For the method of linking Dify with My Apps, please refer to here.

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