When a task is completed in Trello, update the ticket status in Zendesk.

■Overview

This is a flow to update the status of a Zendesk ticket when a task is completed in Trello.

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■Recommended for‍

1. Companies using Zendesk for customer support

・Personnel using it to manage customer inquiries and progress

・Those using tickets for task management

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2. Those using Trello for work

・Those utilizing it for task management

・Those using it to visualize the process from planning to execution and completion of projects

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■Benefits of using this template

Zendesk is a tool that can streamline responses to customer inquiries.
By also managing inquiry-related tasks in Trello, tasks can be resolved smoothly.
However, manually reflecting completed tasks from Trello in Zendesk each time can be cumbersome and may take away time from creative work.

By using this flow, completed tasks in Trello are automatically reflected in Zendesk, eliminating the need for manual updates.
Automation helps prevent human errors and omissions, maintaining the accuracy of shared information.

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■Notes‍

・Please integrate both Zendesk and Trello with Yoom.

・Branching is a feature available with the Mini Plan or higher (Operation).

・Zendesk is an app available only with the Team Plan and Success Plan. For Free Plan and Mini Plan, operations and data connections set in the flow bot will result in errors, so please be careful.

・Paid plans such as Team Plan and Success Plan offer a 2-week free trial. During the free trial, you can use apps that are normally restricted.