When a new ticket is created in Re:lation, notify LINE WORKS.

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■Overview

This is a flow that notifies LINE WORKS when a new ticket is created in Re:lation.

By using Yoom, you can easily connect apps without the need for programming.

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■Recommended for

1. Those who use Re:lation for customer support and ticket management

・Those who want to receive notifications immediately when a new ticket is created in Re:lation

・Those who want to respond to tickets quickly and improve customer satisfaction

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2. Those who use LINE WORKS as a communication tool

・Those who want to share information quickly with team members and work efficiently

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■Benefits of using this template

By linking Re:lation and LINE WORKS, you can receive notifications quickly when a new ticket is created.
This enables faster customer support, leading to improved customer satisfaction.
Being able to respond quickly will earn the trust of users.

Additionally, sharing ticket-related information in LINE WORKS chat facilitates smooth communication among team members and strengthens collaboration.
This will reduce the workload of each employee and improve work efficiency.

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■Notes

・Please link both Re:lation and LINE WORKS with Yoom.

・You can select the trigger interval from 5, 10, 15, 30, or 60 minutes.

・Please note that the shortest trigger interval varies depending on the plan.

・For details on how to register a LINE WORKS My App, please see here.

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About the Apps You Use

Re:lation

Yoom allows you to integrate with Re:lation's API without any code, enabling the automation of various tasks. You can notify Slack or Chatwork when a ticket is created in Re:lation, or register customers in Re:lation's address book, among other things.

Related apps

Re:lation

Templates using

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LINE WORKS

Yoom allows you to integrate with LINE WORKS API without any code, enabling the automation of various tasks. You can automatically send messages and files to LINE WORKS or register events in the LINE WORKS calendar. Additionally, it is possible to link information from various SaaS platforms such as kintone, Salesforce, and CloudSign with LINE WORKS.

Related apps

Slack