Create a contact in Intercom when an order is placed in Amazon Seller Central

■Overview

Do you spend too much time manually registering customer information in Intercom after an order is placed in Amazon Seller Central? Manual data entry can also lead to errors that may affect the quality of your customer support.
This workflow automatically registers buyer information as a contact in Intercom when a new order is placed in Amazon Seller Central. By connecting Amazon Seller Central with Intercom, it streamlines customer management and eliminates the challenges of manual work.

■Who This Template Is For

• E-commerce professionals who find it time-consuming to manage customer information across Amazon Seller Central and Intercom
• Those who want to use order information from Amazon Seller Central to provide smoother customer support through Intercom
• Those who want to automate non-core e-commerce tasks and improve overall productivity

■Benefits of Using This Template

• Contacts are automatically created in Intercom when an order is placed in Amazon Seller Central, reducing the time spent manually transferring information.
• Because the system transfers information automatically, it helps prevent human errors such as incorrect contact details and missed registrations that can occur during manual entry.

■Workflow Steps

1. First, connect Amazon Seller Central and Intercom to Yoom.
2. Next, select Amazon Seller Central as the trigger and set the action to “When order information is created.”
3. Then, select Amazon Seller Central as the operation and set the “Get order buyer information” action using the order information retrieved by the trigger.
4. Finally, set Intercom’s “Create contact” action as the operation and map the buyer information retrieved in the previous step.

※“Trigger”: An action that starts a flow. “Operation”: An action that processes data within a flow after the trigger starts.

■Customization Options

• For Amazon Seller Central triggers and actions, set the marketplace ID and sales region you want to include in the automation.
• When creating a contact in Intercom, you can freely choose which information to register in each field. For example, you can map the buyer’s name and email address retrieved from Amazon Seller Central to Intercom fields such as name and contact details.
• In addition to information retrieved by previous actions, you can set custom text (fixed values), such as “Customer from Amazon,” in Intercom fields and automatically add tags.

■Notes

• Connect both Amazon Seller Central and Intercom to Yoom.
• You can choose a trigger interval of 5, 10, 15, 30, or 60 minutes.
• Note that the shortest trigger interval varies by plan.
• For instructions on connecting Intercom as a My App, see below.
  Intercom My App connection instructions